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Hayden on West

13515 West Avenue , San Antonio, TX 78216
(566 Reviews & Surveys)
$1,164 - $2,034/mo

Hayden on West Reviews

(209)

3.9 rating

See Details

239 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1249400

Verified Resident 2023 - 2024

5/6/2024

Exelente la propiedad es de lo mejor el equipo de oficina son muy profecionales el equipo de mantenimiento es de lo mejor realisan su trabajo con presicion y rapido de lo mejor que puede haber 100 % recomendado

    Manager

    5/10/2024

    Hayden on West
    ¡Nos sentimos honrados por su maravillosa recomendación! Significa mucho saber qué tan satisfecho ha estado con nuestro equipo y su increíble servicio. Gracias por hacernos tu hogar.

    Updated Review

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    Resident 1114628

    Verified Resident 2024

    4/4/2024

    A Sido muy buena, tienen buen equipo de mantenimiento que act?an con prontitud, solo que deben tener en la oficina personal preparado para dar buena atenci?n y personal que hable espa?ol porque no hay se dificulta mucho a la hora de tener buena comunicaci?n y atender todas las preguntas de los inquilinos hispanos

      Manager

      4/9/2024

      Hayden on West
      Nos alegra saber que has tenido una buena experiencia general. Nuestro equipo de mantenimiento está siempre listo para ayudar, y estamos tomando nota de tu sugerencia sobre el personal de la oficina que hable español para mejorar la comunicación. ¡Gracias por elegirnos como tu hogar!
      Review Author Icon

      Resident 1236740

      Verified ProspectVisited 2024

      3/20/2024

      Visite los apartamentos son muy lindos, nuevos y limpios, me atendi? Jos?, la atenci?n espectacular, son muy amables, pacientes. Los apartamentos est?n en buena ubicaci?n, y muy seguros. Adem?s est?n bien completos.

        Manager

        3/23/2024

        Hayden on West
        Hola. Agradecemos tu visita a nuestros apartamentos y tus amables palabras sobre nuestra ubicación, seguridad y atención brindada por Jos?. Nos complace saber que disfrutaste de la experiencia y encontraste los apartamentos nuevos, limpios y bien equipados. Si necesitas más información o asistencia, no dudes en comunicarte con nuestra oficina principal.

        Updated Review

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        Resident 1172569

        Verified Resident 2023 - 2024

        1/22/2024

        Everyone has been so helpful and kind during my moving process. Moving is never fun and is very stressful. The staff here are professional and are always willing to help when you need it. The apartment was beyond my expectations. The property is well maintained and clean. The neighbors are friendly and welcoming. Overall it's been an amazing experience.

          Manager

          1/25/2024

          Hayden on West
          We appreciate your kind words about our helpful and professional staff. Moving can indeed be stressful, and we're thrilled to have made your experience amazing. If you ever need further assistance or have feedback, don't hesitate to reach out to our front office.
          Review Author Icon

          Resident 1208751

          Verified Resident 2022 - 2023

          12/15/2023

          Nothing to say at this moment, May be next time, I don't have a lot of things to say so I'll be able to do when it the right moment, nothing to say at this moment, nothing to say at this moment, nothing to say at this moment

            Manager

            12/22/2023

            Hayden on West
            We appreciate your brief feedback, and we're here for you whenever you're ready to share more thoughts. If there's anything specific you'd like to discuss or if you have questions in the future, our front office is here to assist.
            Review Author Icon

            Resident 1207267

            Verified Resident 2023

            12/11/2023

            The staff is so nice. Even having a few issue right after move in they were fast to jump on it and make sure everything was perfect. The property is kept clean and the area is quiet. I love it very much.

              Manager

              12/13/2023

              Hayden on West
              Thank you for your positive feedback! We're delighted to hear that our team addressed your concerns promptly, and we appreciate your compliments on the cleanliness and tranquility of the property. If you ever have further needs or questions, please don't hesitate to reach out to our front office.
              Review Author Icon

              Resident 1206319

              Verified Resident 2023

              12/8/2023

              Muy buena la experiencia hasta ahora, muy amable y el Mantenimiento del complex esta muy bueno, todo muy limpio, ordenado y en perfecto estado. La comunicaci?n es muy efectiva , muy recomendable

              Manager

              12/10/2023

              Hayden on West
              Thank you, Verified Resident. Your review made our day! Thanks for letting us know that you love your Hayden on West home! We appreciate your generous review and feedback.

              Updated Review

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              Resident 1117837

              Verified Resident 2014 - 2023

              12/6/2023

              VERY WELL MAINTAINED; COMMUNITY VERY FRIENDLY AND QUIET. I HAVE MOSTLY ALL GOOD EXPERIENCES, LIVING HERE.MAINTENANCE AND OFFICE STAFF VERY EFFECIENT AND WELL MANNERED. I HAVE BEEN HERE ABOUT 10 YEARS AND , IT IS MOSTLY ALWAYS QUIET AND PROBLEMS ARE TAKEN CARE OF QUICKLY AND EFFEICENTLY ALL STAFF VERY KNOWLEDGEABLE, CARING, AND EFFECIENT. I RECOMMEND THIS COMMUNITY TO ANYONE.

                Manager

                12/9/2023

                Hayden on West
                We appreciate your loyalty and positive feedback about our community. Your glowing review is music to our ears! We're here to ensure your continued satisfaction and look forward to your continued residency.

                Updated Review

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                Resident 1117372

                Verified Resident 2023

                11/17/2023

                Since February, my experience has been fairly well. I moved in with a significant roach issue, but that was resolved before my furniture as moved in. Although I continue to have a roach issue (bigger roaches, but with no pattern). One neighbor who has thrown a glass vase with dead flowers over their balcony, which shattered all around my patio; nothing that staff can really prevent, but thankfully they enforced her to clean up what she had done since it posed a danger (glass shards) There's still glass there, but that is a continued issue for later since i don't often go into the patio. Maintenance staff has been amazing. They have all been kind and quick to answer and I've had no issues with them. Office staff have all been great from beginning to now, aside from one young woman in the front who was rude to me and my guest during a question about getting into the complex during some work being done. Rather than pull management to help us understand the situation and "completed" work order that wasn't actually completed, she was speaking on one of the women from management's behalf and was rude and cut-off… See More>
                  Manager

                  11/21/2023

                  Hayden on West
                  Thank you for taking the time to share your experience with us. We are glad to hear that you have enjoyed your experience overall with your home and the service of our team. Still, if you ever have any concerns with our services or require pest control services, please don't hesitate to call or come by our office so we may assist you.

                  Updated Review

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                  Resident 1177518

                  Verified Resident 2023

                  10/25/2023

                  So far, I've been here 2 months and I am loving this community! There are gorgeous trees surrounding my every day wake and it isn't too close but not too far from the highway! I am seriously in love with apartment and how much this place has to offer!

                    Manager

                    10/28/2023

                    Hayden on West
                    It is lovely to hear how much you enjoy our prime location nestled in the trees! Thank you for letting us know that your first two months with us have been a pleasure.

                    Updated Review

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                    Resident 1109384

                    Verified Resident 2023

                    10/17/2023

                    I have found the office and the maintenance staff to be exceptional. All my interactions with the team have been both friendly and professional. I am so pleased I chose this property to move into after years of living in a condo. I know that if any issues arise, they will be addressed in a timely and professional manner.

                      Manager

                      10/19/2023

                      Hayden on West
                      Your review is music to our ears! Thank you for highlighting our amazing team and the work they do in our community. We are glad you are confident in your choice to make this your new home.
                      Review Author Icon

                      Resident 1188416

                      Verified Resident 2023

                      10/9/2023

                      Overall appearance of the apartment community was good, decent available amenities and renovated floor plan options, but it was very difficult to contact and clearly communicate with management to fix any existing issues, and apartment wasn't in great condition on renovated flats, there's quite a few issues with unrenovated floorplans, and you would be guaranteed to get "Landlord's special" fixes (and roaches too :'))

                        Manager

                        10/17/2023

                        Hayden on West
                        Hello there. We appreciate your feedback about the overall appearance of our community and the amenities we have to offer. However, we're sorry if there has been a disconnect in communication. Your concerns are important to us, and we strive to address any maintenance issues promptly. Please call or come by our office so we can further assist you.

                        Updated Review

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                        Resident 1145890

                        Verified Resident 2021 - 2023

                        10/2/2023

                        Since the management has changed, the community has immensely improved. From the appearance of the property, to the amenities offered. Additionally, the staff, although not always present, is helpful for the most part.

                          Manager

                          10/5/2023

                          Hayden on West
                          Thank you for noticing the improvements in our community. We're committed to providing a great living experience and appreciate your feedback on our team's attentive customer service.

                          Updated Review

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                          Resident 1156606

                          Verified Resident 2021 - 2023

                          9/9/2023

                          Good response from office-task completed in a timely manner. Staff pleasant and cooperative - Some items need updating - also need to know exactly what days and times trash pick-up. Good service for seniors.

                            Manager

                            9/12/2023

                            Hayden on West
                            We are pleased to hear that you've been receiving good responses from our team and that tasks are completed in a timely manner. We appreciate your feedback about our pleasant and cooperative staff. . We are dedicated to providing excellent service for all residents, including seniors. If you have any further suggestions or concerns, please feel free to share them with us; we're here to assist you.
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                            Resident 1177470

                            Verified Resident 2023

                            9/6/2023

                            The community was clean. My unit was ready. I loved everything about my new apartment. Everything was exactly like it was supposed to be! I couldn't be more happier with where I decided to live. The staff is wonderful, friendly and professional. I highly recommend commend this property for anyone working.

                              Manager

                              9/9/2023

                              Hayden on West
                              Thank you for your kind words! We're thrilled to know that everything met your expectations, and we appreciate your recommendation. Our team is dedicated to providing a wonderful living experience, and we look forward to continuing to make your stay here enjoyable.

                              Updated Review

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                              Resident 1146205

                              Verified Resident 2023

                              8/15/2023

                              I have had terrible luck with this property management at Hayden on west. They are very unhelpful, and very unprofessional. Jaquline or what ever her name is that works up front is very emotionally driven due to the fact she tried giving my unit a pet fee just because I hung up on her after telling her, I don't want a window unit. I want my actual AC unit to be fixed and I would be able to take the window unit out myself instead of having maintenance come in because I told her I don't want maintenance here no more because they don't fix anything. I then went up to the front office to speak to Maddison and told her about what was happening. She then helped me and took off the pet fee that was put on there due to the property manager being so bitter.

                              Manager

                              8/18/2023

                              Hayden on West
                              Thank you for your candid review , we understand your frustration and apologize for any inconvenience regarding your concerns. Your comfort is our priority and we'd like to resolve these concerns at the earliest possible convenience. Please call us at (210)481-3404 or email us at info@haydenonwest.com to schedule a time to meet, we will carefully evaluate the situation together to determine the appropriate next steps.

                              Updated Review

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                              Resident 1165788

                              Verified Resident 2022 - 2023

                              8/15/2023

                              Started off rocky, but new owners and management are responsive, and they are putting effort to improve grounds and amenities. Landscaping has improved, but in this heat, more irrigation or even hose watering to new plants, would have helped them survive. Stairs, breezeways, sidewalks need power washing.

                                Manager

                                8/18/2023

                                Hayden on West
                                We appreciate your review and recognition of our efforts toward improvement. Your happiness in our community is important to us. We will pass on your feedback concerning the landscaping and stairs/hallways to the appropriate team member. Thank you for reaching out.
                                Review Author Icon

                                Resident 1170075

                                Verified ProspectVisited 2023

                                8/14/2023

                                Very helpful associates. We were well taken care of! Paper work explained and they took us on a tour so we knew what we were getting! Happy that there was a doggy park near by. It is neat that the facility is old enough to have large trees that will help keep things cooler in this Texas heat!!

                                  Manager

                                  8/16/2023

                                  Hayden on West
                                  It means a lot to hear your fantastic feedback! Our goal is to ease the stress of finding a new home, and your high praise validates our efforts. Thank you for touring and considering us for your home. We look forward to welcoming you soon and for you to enjoy our pet-friendly spaces and beautiful communal grounds!
                                  Review Author Icon

                                  Resident 1163563

                                  Verified Resident 2023

                                  7/26/2023

                                  They don't have a sense of urgency. We had to have our move in date moved back a month because they kept putting our application on the back burner. My car got broken into and asked for camera footage and they said they are just decoy cameras. Then we asked for the glass to get cleaned up in the parking lot and they said they did it and there is still glass in the parking lot 4 days later

                                    Manager

                                    7/29/2023

                                    Hayden on West
                                    Thank you for your candid review which alerts us to areas that may need improvement in our community. We understand your frustration and apologize for any inconvenience regarding your concerns. Your comfort is our priority and we'd like to resolve these concerns at the earliest possible convenience. We have made sure that your area of concern has been taken care of. . Please email us at customercare@embreydc.com to discuss this matter in more detail or give us a call so we can schedule a follow up. Thank you for being a part of community, were here to listen, and help make this a wonderful place to call home.
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                                    Resident 1154214

                                    Verified Resident 2014 - 2023

                                    6/27/2023

                                    All I have to say there's been a lot of changes new management come & go Lots of breed of dogs not allowed on lease & off leases Too much speeding from down hill by Building 5 going to 6 & up to 7 Need a speed bump between the two 6 building ! No updates in the past years Thank you Laura Tucker

                                      Manager

                                      7/12/2023

                                      Hayden on West
                                      We are sorry to hear that our pet policies and the driving of other residents in our community have affected your satisfaction. Please call or come by the office and speak with the Community Manager so we may address your questions regarding the breeds allowed in our community and how we might best ensure your comfort in our community overall. We sincerely appreciate your time and valuable suggestions. We are committed to making improvements based on your feedback and ensuring that our residents have a positive living experience.
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                                      Resident 1153152

                                      Verified Resident 2023

                                      6/23/2023

                                      NICE COMMUNITY, and I love to live in their homes ?? as much as I live in San Antonio Texas. Very good location and good environment. I will love to invite others friends and family members in this apartment.

                                        Manager

                                        6/27/2023

                                        Hayden on West
                                        How nice to know your living experience is worthy of five stars! We are thrilled that you are so pleased with your home, as well as our prime location and welcoming community atmosphere. Thank you for choosing us.
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                                        Resident 1152269

                                        Verified Resident 2023

                                        6/20/2023

                                        Since our move in, everything has been to our satisfaction and handled in a respectful manner. Since moving in we have been happy with the services let alone the conditions of the unit and the community.

                                          Manager

                                          6/24/2023

                                          Hayden on West
                                          Thank you for your encouraging feedback about your move-in experience. We are so glad to hear that you have been satisfied with the condition of your new home and the attentive service of our team members during this process. We are delighted to have you here with us!
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                                          Resident 1151253

                                          Verified Resident 2022 - 2023

                                          6/17/2023

                                          Hayden at West Apartments is a great property. They are under new management which is working to make our community better for the residents. The property is beautiful, quiet and a safe place to call home.

                                            Manager

                                            6/20/2023

                                            Hayden on West
                                            Thank you for your awesome feedback! We are thrilled to hear how happy you have been with our scenic location, peaceful atmosphere, and all the hard work our team has put into our community. Your encouraging support means a lot.
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                                            Resident 1149544

                                            Verified ProspectVisited 2023

                                            6/12/2023

                                            Very friendly and accommodating staff that made the moving process a lot easier. I liked seeing all of the amenities offered in a nice clean community. Also, because I am new to San Antonio, I do love the area where it is located.

                                              Manager

                                              6/14/2023

                                              Hayden on West
                                              Welcome to the community! We're delighted to know your move-in went smoothly, and we'll be sure to pass your compliments along to our team. Thank you for choosing us as your new home.
                                              Review Author Icon

                                              Resident 55192

                                              Verified ProspectVisited 2023

                                              5/29/2023

                                              The properity is beautiful and very peacefull. The office staff was very friendly and knowledgable I would love to live here it is close to both my jobs and the location where I would like to live.They are updating some areas of the property but it is still very pretty

                                                Manager

                                                6/1/2023

                                                Hayden on West
                                                Thank you for wanting to make a home with us! It is wonderful to hear that our peaceful community is such a great fit for you. Please reach out to our team anytime if we can assist you with your application process.

                                                Floor Plans & Pricing

                                                1 Bedroom

                                                A1 - Upgrade

                                                1 Bed, 1 Bath | 664 sq. ft.

                                                $1,164 - $1,194

                                                5 Available Units

                                                See Floor Plan Details

                                                A2 - Upgrade

                                                1 Bed, 1 Bath | 757 sq. ft.

                                                $1,256 - $1,271

                                                3 Available Units

                                                See Floor Plan Details

                                                A2

                                                1 Bed, 1 Bath | 757 sq. ft.

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                A
                                                A

                                                Renter Ratings

                                                A

                                                Review Ratings

                                                Noise

                                                4.5

                                                Grounds

                                                4.5

                                                Safety

                                                4.0

                                                Office Staff

                                                4.4

                                                Maintenance

                                                4.4

                                                Neighborhood

                                                4.6

                                                Survey Ratings

                                                SatisFacts™ Tour Survey

                                                SatisFacts™ Move-In Survey

                                                SatisFacts™ Maintenance Survey

                                                SatisFacts™ Renewal Survey

                                                Review Count

                                                A

                                                Number of reviews in the past 365 days

                                                22

                                                Manager’s Review Engagement

                                                A+

                                                Percentage of reviews responded to

                                                100.00%

                                                Manager’s Review Reply Time

                                                B+

                                                Average time to respond to reviews

                                                4.05 days

                                                View Community Timeline
                                                View Community Timeline

                                                Features & Amenities

                                                Laundry
                                                • Washer/Dryer
                                                Parking
                                                • Detached Garages and Covered Parking Available
                                                • Private Garage
                                                Pets
                                                • Cats Allowed
                                                • Dogs Allowed
                                                Other
                                                • 1st Floor
                                                • Abundant Storage Space
                                                • Bark Park
                                                • Built-in Bookcases
                                                • Charming Clubhouse With Wifi Lounge
                                                • Controlled Access
                                                • Enriched Appliance Packages
                                                • Expansive Balconies or Patios
                                                • Faux Wood Flooring
                                                • Fireplace
                                                • Fitness Center
                                                • Garden Tubs
                                                • Modern Kitchens with Breakfast Bar
                                                • Outdoor Grills With Outdoor Kitchens
                                                • Outdoor Storage Closets
                                                • Pool View
                                                • Pre-wired for Intrusion Alarms
                                                • Premium Wood Kitchen Cabinetry
                                                • Sparkling Swimming Pool With Lounge Seating
                                                • Top Floor
                                                • Valet Trash Service
                                                • Vanity Lights In Bathrooms
                                                • Vaulted Ceilings and Crown Molding
                                                • Walk In Closets
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                                                Leasing

                                                Proudly introducing Hayden on West Ave Apartments, a premier community designed for sophisticated living. You ll be surrounded by gorgeous parks, fun entertainment, and countless shopping & dining spots right outside your door, while our apartments in North-Central San Antonio wrap you in upscale comfort every time you come back home. Pick your favorite from our one, two, and three-bedroom layouts then reap the benefits of their spacious and modern designs. The kitchens are a chef s dream with breakfast bars and custom wood cabinets. The bathrooms are equally sophisticated with vanity lights and oversized garden tubs. Luxury vinyl plank floors, 9-foot ceilings with crown moldings, built-in bookcases, and large walk-in closets are other details you ll love. Extra additions such as fireplaces, expansive patios/balconies, black or stainless-steel appliances, and private garages are also found in select units.Add the fantastic location to the mix, and you ll have even more reasons to make Hayden on West Ave your new home. Nestled in North-Central San Antonio, our apartments enjoy quick access to US-281, I-10, I-35, and I-37, which, in turn, make it easy to drive around the greater metropolitan area. For instance, Downtown is less than 20 minutes away, so you can always plan a sunny day at the San Antonio River Walk, the Tower of the Americas, or the San Antonio Botanical Garden. Find out more with a personal visit. We're offering up to 8 Weeks Free on select Apartment Homes - call today for a tour and to learn more!
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                Embrey Management

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                                                Questions & Answers (1)

                                                Anonymous
                                                Asked on: 03/19/2018
                                                Q: What is the estimated utility bill for one person?

                                                Frequently Asked

                                                Based on 566 number of votes by renters, Hayden on West is currently rated 3.9 out of 5 stars.
                                                Hayden on West is rated 4.5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                Hayden on West is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                Hayden on West is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                Hayden on West is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                Hayden on West is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                Hayden on West is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 4.05 days to their community reviews in the past year.
                                                Embrey Management
                                                Cats Allowed
                                                Dogs Allowed
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths

                                                Contact Property

                                                Hayden on West

                                                June 2024

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                                                Beds

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                                                Baths

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                                                Hayden on West is a 664 - 1,269 sq. ft. apartment in San Antonio in zip code 78216. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,164 - $2,034. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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