Review History for anonymous

Hearthstone Apartments


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anonymous

Resident 2017

7/13/2017

I have lived at the Hearthstone apartments since March, so its been about 4 months now. I gave these apartments a 3.5 star review because of some of the issues I have had. I will begin with the bad and then tell you about the good. The first issues I have is that maintenance either does such a poor job when fixing things that are broken, or they take a really really long time to ACTUALLY fix the problem! For example, there was mold growing in the bathroom near the shower and they came to "fix it" but all the guy did was cut that piece of wall out and cover it up with tape, told me he would be back in a few hours, and no one ever showed back up! It had been a whole week that passed that no one still had come so I finally had to call the office and let them know there was a job that was not completed. Thats just one of many examples I could tell you about as far as my bad experience with maintenance goes. The next thing is that the water in my building for some time had keep constantly getting turned off without any warning! And on top of that there would be hot water outages for days on end at a time. It got to a point where we couldnt shower (unless we took an exremely cold shower) or had to ask family if we could shower at their place. It hasnt happened again in awhile but it still happened and really ticked us off!! Also when addressing issues to staff they are very nice of course but just dont really seem to care about the problems that occur. These apartments are very quiet though and the neighborhood is good, never have had any issues with that. The pool is always very clean. Very convenient location as well. No one bothers us at these apartments, except for the stray cats that keep pooping everywhere is the only gross thing about these grounds. Overall, I give these apartments 3.5 stars because maintenance could and should do a better job and there should be warnings as far as the water goes. Dont just turn us off and not leave a letter or text or something! And dont let the hot water be off for 3 days that's extremely annoying and inconvenient !

    Review 10 out of 172

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    Hearthstone Apartments

    March 2024

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