Review History for KellieJay85

Hearthstone Apartments


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KellieJay85

Resident 2016 - 2020

10/22/2020

Our issue: We are begin charged move out fees in the amount of $344. Below you will find the email with information I send to Hearthstone. We moved out of this apartment on 09/04/2020. Mid October we noticed a fee on the account. This is my compliant. As of Friday, 10/09/2020, there is a balance reflecting of $344 on the account for unit 308. We successfully moved out of the unit on September 04, 2020 and had a walk through with Earline. Per the conversation on the phone Friday October 9th, 2020 Earline stated we were charged for carpet cleaning and repainting of the apartment. Please see the attached photos. Unit 308 has suffered with leaks in every room since we occupied it on 12/2016. The dishwasher flooded the kitchen and was changed out 3-5 times in 3 months due to rat living and biting through the hoses in the walls in Building 3. This is still an ongoing issue the guest room has suffered flooded every single time San Antonio endured heavy rain. The walls have been torn down numerous times and no repainted. Due to YOUR Boiler room. Base boards were replaced and never completed. Carpet was never changed leaving the carpet without padding under it. Mold in the guest room closet, was never repaired and painted. However, floods still came in from the washer operating in the washroom Leaks in the ceiling fan area of the guest room, never repaired fully always patched up The Kitchen suffered a flood from the ceiling damaging the cabinet and counter. It was never repair compared or painted. The leaks happened several times, It was final fixed but the cabinets were never replaced. The AC filer was changed every month, however there was leaks in the ceiling causing flooding and the vent system never had a filter to begin with. This caused nothing but dusty to always be in the unit the master bath sink flooded so many times and gallons water would be all over the master bedroom. It damaged the bottom cabinets, and the cabinets were never replaced the guest bathroom has leaks with he faucet and was replaced 3 times. It caused cabinet damage that was never repaired the master bath has holes in the wall YOUR contractor left and never took care of. Your contract put a hole in the closet wall in the master closet, patched it up and never painted it Leaks behind the tile in the bathroom that was never repaired As you see there are some of the photos that supports the facts stated. We have the work orders and email from ALL the apartment staff we have dealt with outside of Earline. I would be glad to send over all the photos and repair order that were incomplete. Please be on the lookout for the carpet cleaning videos and invoice as well. This is only a small glimpse of all the issue we had while living on your property. Please review to reverse any fees charged to the account. We are seeking full return of the deposit amount $200.00. *** after sending this email with attached photos, Earline replied a week later stated she would review with her supervisor Update: 10/22/2020 - Adara Mobile App is listing $79 as the balance owed. Our deposit was added to the balance. I sent an email asking for an update. This could hinder us moving into another home due to the situation Hearthstone is bringing among us during this pandemic. This is my last resort to get this matter handle before proceeding to court in Bexar County.

    Review 4 out of 172

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    Hearthstone Apartments

    March 2024

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