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Joule

10707 West IH-10, San Antonio, TX 78230
10707 West IH-10, San Antonio, TX 78230

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Joule

10707 West IH-10

San Antonio, TX 78230

 
 
 
 
 
 

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Ratings & Reviews (505 Reviews)

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 Verified Resident 603104vrp 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
Terrible customer service, maintenance never completed, constant water backup & not repaired, manager never returns calls but yet if rent isn't paid you get a notice on your door on 3rd day. No benefits for long term tenants, they actually don't care about you at all… See More
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Joule Manager

04/24/2021

We appreciate you sharing your experience with us. Our community cannot run smoothly without effective communication and timely responsiveness from our team. We deeply regret if you've had trouble reaching our team about maintenance issues and other concerns. We want to take immediate action to determine how we can serve our residents better. Please contact us at [email protected] at your earliest opportunity. We look forward to speaking with you.

  2 Previous Reviews· Last 09/10/2020
 Verified Resident 892696vrp 2019 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
Horrible staff is non responsive with issues. Have health issues due to smoke and weed that was never addressed and my comments kept getting deleted apartment infested with roaches issues would arise and not taken care of. Always had issues with water See More
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Joule Manager

04/24/2021

We are disheartened to read your review and the disappointment you expressed in our community. Our team members are trained to be helpful and responsive to residents' needs, so we regret to hear about your dissatisfaction with smoking and pest control concerns. We want to resolve these as soon as possible and ask that you contact us at [email protected] We look forward to restoring your confidence in us.

 Verified Resident 703286vrp 2019 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
It's been a great experience. The staff are amazing and I love the community. Haven't had any issues at all. The amenities are kept up well and managed. The neighbors are great and friendly as well always See More
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Joule Manager

04/24/2021

Thank you for your excellent review! We are thrilled that you enjoy so much about our community, like our top-notch amenities, welcoming atmosphere, and the attentive service of our team. We are so glad to have you here with us!

  Previous Review
· 09/10/2020
 Verified Resident 703479vrp 2012 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
This community is good for us due to everything around is within short driving distance. Plus it's been good for us here. Plus we've had some good mgmt and some some bad apples at the office no longer here. That's why we've enjoyed it this far.… See More
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Joule Manager

04/24/2021

It is great to know that our location is convenient for you, and we are especially pleased to hear that you are happy with our team. We would be more than happy to discuss your concern in regards to maintenance with you in further detail. Please email us at [email protected] We look forward to speaking with you.

  Previous Review
· 09/10/2020
 Verified Resident 892595vrp 2017 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
The apartments are in a great location and were priced well, so they were a good value, but now I wouldn't say that. For the most part the apartments are fairly quiet or at least my building is, beside that I wouldn't move here again especially… See More
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Joule Manager

04/24/2021

Thank you for letting us know that you appreciate our prime location and serene atmosphere. We are disappointed to hear that you are less than pleased with our pricing, as we keep it competitive with other similar communities in the area. If you would like to discuss your thoughts further, we welcome the opportunity to speak with you at [email protected]

 Verified Resident 890549vrp 2020 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
Minimal response to issues. Multiple leaks in bathroom from upstairs neighbors and only showed up once but did not fix my ceiling. Bathroom tub is chipping, this unit needs some major upgrades. In addition the laundry facilities are a hit or miss if they work and… See More
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Joule Manager

04/24/2021

Thank you for contacting us. We understand the importance of a well-maintained home, so we regret to learn that you are displeased with our team's responsiveness. We would like to ensure that your home is comfortable and functional, so please connect with us at [email protected] whenever you have time.

  Previous Review
· 04/07/2021
 Verified Resident 698462vrp 2019 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
The apartment itself is much nicer than one might expect from outside. Neighbors are (mostly) quiet and courteous. When I moved in they hooked me with the promise that they intended to renovate the gym, but that never happened. The real issues arise when anything involving… See More
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Joule Manager

04/24/2021

Hello, thank you for complimenting our quality homes and quiet community. We want your entire living experience to be exceptional, so we regret to hear of your concerns regarding our team. Your observations do not reflect our commitment to exceptional customer service, and we would appreciate the opportunity to learn more about your experience. We encourage you to please connect with us at [email protected] at your earliest convenience.

  2 Previous Reviews· Last 04/07/2021
 Verified Resident 698522vrp 2014 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/12/2021
Hello. I'm a 7-year resident. Please have maintenance go around and fix the exterior lighting in the community. There are several lights that are no longer working for several buildings. I have placed service requests for this in the past, but I think it's unreasonable for… See More
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Joule Manager

04/24/2021

Thank you for letting us know how much you appreciate our team. However, we want your home to be worthy of all five stars, so we regret to hear of your maintenance and noise concerns. As this review is anonymous, we kindly encourage you to connect with us at [email protected] so we may assist your further. We appreciate your time as our loyal resident, and we look forward to hearing from you.

  Previous Review
· 09/10/2020
 Verified Resident 892129vrp 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/11/2021
So far it has been very positive. I don't have any issues with the apartment. People are friendly they don't make much noise. The Apartment is close to stores, movies etc. The staff are very helpful and open to help See More
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Joule Manager

04/22/2021

Greetings. How nice to know that our conveniently located community suits your lifestyle. Our team members will continue to work hard to maintain your trust in this community. Thank you for the review.

 Verified Resident 891662vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/10/2021
Friendly staff, quiet and peace amongst neighbors, quick access to office, pool, postal box, and other amenities. Staff are quick to respond to work orders, issues, and concerns. Genuine concern from the leasing office. See More
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Joule Manager

04/22/2021

It's wonderful to hear that our team's commitment to our community stands out for you and that our amenities are conveniently located. We appreciate your time.

 Verified Resident 698523vrp 2018 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/09/2021
The office staff is helpful when it comes to things like making arrangements for your rent. The maintenance takes forever to get things done and if they say they have to order a part they usually never come back unless you bug them, and I don't… See More
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Joule Manager

04/20/2021

We are glad that our team has been helpful to you, although we are concerned by delays in handling maintenance concerns and update on garage availability. What you're describing does not align with our team's standards for excellence in service to our residents. Please contact us at [email protected] with more information so we can discuss this with you in detail and provide you with an update as well. Thank you.

  Previous Review
· 09/10/2020
 Verified Resident 390308vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/08/2021
I like the location. I feel safe and comfortable here. I wish it would be a little bigger. I have 2 bdrm .Need more lighting it's dark at night. Not enough light. I had trouble water system in the bathroom. It was fixed. I like sitting… See More
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Joule Manager

04/20/2021

It is great to hear that you feel so at ease in our community and appreciate our prime location. We appreciate your suggestions for enhanced lighting and laundry facilities. Enjoy your balcony and the pool!

 Verified Resident 34333vrp 2007 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/08/2021
I like it because most of the time it is secure, I moved in to this community because it is gated but sometimes the gates dont work, they usually fix them quickly, I have not had and bad experiences while here and the staff is very… See More
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Joule Manager

04/20/2021

Thank you for highlighting our prompt repairs whenever the gates need maintenance! Our team appreciates your recognition for their outstanding service.

  Previous Review
· 09/10/2020
 Verified Resident 698681vrp 2019 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/08/2021
I experience that the office does not take care of the residents problems and they try to charge for anything little things they can ,, I have experience a lot of problems with roaches they come and spray every week and good results and I am… See More
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Joule Manager

04/20/2021

We appreciate this opportunity to address your concerns. Our team wants your home to be pest-free and enjoyable, so please contact us at [email protected] so we can assist you. Thank you for reaching out!

  Previous Review
· 09/10/2020
 Verified Resident 890548vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/07/2021
Office staff needs to be more professional and learn to return calls to residents and communicate with residents more often... not enough communication between office and residents when a problem exists. I have gone to the office several times and there is no one in the… See More
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Joule Manager

04/20/2021

Thank you for alerting us to your concerns about our community. Input from residents gives us solid information about ways we can enhance aspects of our community, and we are eager to ensure our communication is fully transparent. We also will be mindful of any delays in our responsiveness, and if you have any pending needs, you can email us at [email protected] Thank you and we look forward to speaking with you soon.

 Verified Resident 890037vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
not good not good not good not good not good not good not good not good not good not good not good not good not good not good not good office personel is not help, office personel is not help not good See More
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Joule Manager

04/16/2021

We appreciate your comments and your rating for our community. Our team would love to know what steps we can take to improve your experience. Please email us at [email protected] Thank you and we look forward to hearing from you.

 Verified Resident 703006vrp 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Nice friendly area plenty of pets. In the Medical area near churches and great shopping places and schools. Near so many restaurants to choose from. The apartment complex has two swimming pools and laundry area with a gym See More
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Joule Manager

04/16/2021

It made our day to hear how much you enjoy our community's location and amenities! Thank you so much for sharing.

  Previous Review
· 09/10/2020
 Verified Resident 291065vrp 1999 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Overall, I am satisfied with the living experience - the location is great and I have had decent neighbors. The Apartment staff has been commendable. I have experienced small issues from time to time, but for the most part, everything is taken care of in a… See More
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Joule Manager

04/16/2021

Nothing makes us happier than knowing our residents have been well-served by our team! Thank you for taking the time to share about our "commendable" staff, and please don't hesitate to reach out anytime you have a need.

  2 Previous Reviews· Last 09/10/2020
 Verified Resident 889930vrp 2017 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
I like the area. Maintenance is slow to repair. Roaches are still a problem. My daughter is highly allergictoRoaches& had to have surgeryto remove her tonsils, adenoids& get tubes in her ears for drainage due to severe allergicsymptoms. Apartment size is way too small See More
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Joule Manager

04/16/2021

We appreciate you reaching out. Our team is sorry to hear that you've experienced issues with pests, and we'd like to understand your specific situation so that we can involve our pest control team to find the most effective treatment. We would also like to address your concerns with our team's service. Please email us at [email protected] at your earliest convenience. Thank you so much.

 Verified Resident 889914vrp 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Stairs and buildings are very dirty, no pressure wash, no landscaping, no cleaning. I asked THREE times for service for a leak from the roof just outside my apartment door. They supposedly fixed it last week. Well, yesterday it was raining a little bit and when… See More
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Joule Manager

04/16/2021

We are very sorry to hear your concerns regarding the upkeep of our community and our team's response regarding the leak outside your door. We would like to get some additional information from you so our maintenance team can look into it as a priority. At your convenience, please stop by the leasing office or email us at [email protected] Thank you and we look forward to hearing from you.

 Verified Resident 889852vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Management has been very helpful when any issues have come up, the community is clean, but maintenance is slow to respond. People also do not clean up after their dogs quite a bit. One thing I do not like is that there is not a dumpster… See More
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Joule Manager

04/16/2021

Thank you for letting us know how pleased you've been with our management team and our clean community. We want your entire experience to be equally outstanding, so we'd like to touch base with you about your concerns with our maintenance response, trash service, and pet owners. Please email us at [email protected] We hope to hear from you soon.

 Verified Resident 889851vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
I have had the worst experience here at Joule Apartment homes. Everything from management, maintenance and the unit themselves are absolutely awful. I cannot wait for my lease to be up and will not recommend anyone moving here. See More
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Joule Manager

04/16/2021

We are disheartened by your review. Our team strives to provide our residents with a wonderful living experience, and we would like to understand your specific concerns so that we may address them. Please email us at [email protected] to share more details. Thank you and we look forward to hearing from you.

 Verified Resident 889850vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Was leased a different apt than originally discussed. I've called about illegal parking in handicap parking, that is not been addressed. There is excessive dog waste all over property. The trash has left breezeways disgusting. The trash valet leaves trash behind consistently. I can never get… See More
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Joule Manager

04/16/2021

Thank you for reaching out to us with your concerns. We want you to love your home, so we would like to speak with you further about your experience with parking, pet waste, and our trash service. Please contact us at [email protected] at your earliest convenience. We look forward to hearing from you.

 Verified Resident 889849vrp 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Not too good. The unit has roaches, maintenence takes forever for requests and im be charged every month for pest control and yet there is soo many roaches. I most certainly would not renew my lease. Very dissapointed See More
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Joule Manager

04/16/2021

We are very sorry to hear that you are disappointed with your living experience. Our team would like to speak with you about your concerns with pests, pest control service and determine the next steps to help improve your comfort. When you have a moment, please contact us at [email protected] at your earliest convenience. We look forward to hearing from you.

 Verified Resident 889848vrp 2011 - 2021
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2021
Ideal location for the most part, it is located on the middle of the medical center, very close to Six Flags Fiesta Texas and not too far to Sea World of Texas, many ideal shopping centers and malls. See More
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Joule Manager

04/16/2021

Thank you very much for your great review! We are glad you value our convenient location, and we invite you to reach out anytime we may assist you!

  Previous Review
· 02/26/2016
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
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·

Features & Amenities

Laundry

  • Laundry On-Site

Parking

  • Garage
  • Parking
  • Visitor Parking

General

  • Faux Wood Floors
  • Fitness Center
  • Gated Access
  • Microwave
  • Night Patrol
  • Pool
  • Townhomes

Pets

  • Dogs Allowed
    Fee: $300
    Rent: $15
    Restrictions: Breed restrictions apply
    Pet Limit: 2
  • Cats Allowed
    Fee: $300
    Rent: $15
    Restrictions: Breed restrictions apply
    Pet Limit: 2

Floor Plans & Pricing

MOVE-IN SPECIAL:

    1 Bedrooms, 1 Bathroom

    • Price
      Price

      N/A

    • SQ. FT.

      483

    • Available
      Avail.

      N/A

    • Model

      A1

    • Price
      Price

      $769 - $874

    • SQ. FT.

      595

    • Available
      Avail.

      2 Units

    • Model

      A2

    • Price
      Price

      $832

    • SQ. FT.

      667

    • Available
      Avail.

      N/A

    • Model

      A3 With Study

    2 Bedrooms, 1 Bathroom

    • Price
      Price

      $1,074

    • SQ. FT.

      804

    • Available
      Avail.

      N/A

    • Model

      B2

    2 Bedrooms, 1.5 Bathrooms

    • Price
      Price

      N/A

    • SQ. FT.

      985

    • Available
      Avail.

      N/A

    • Model

      B4 Townhome

    2 Bedrooms, 2 Bathrooms

    • Price
      Price

      N/A

    • SQ. FT.

      862

    • Available
      Avail.

      N/A

    • Model

      B3

    • Price
      Price

      $889 - $1,014

    • SQ. FT.

      761

    • Available
      Avail.

      2 Units

    • Model

      B1

    Disclaimer: Special, prices and availabilities subject to change.

    Leasing:

    A-
    Portico Property Management
    VIEW 38 COMMUNITIES

    At Joule in San Antonio, Texas, our selection of one and two-bedroom apartments and townhomes are both spacious and filled to the brim with must-have amenities, such as energy-efficient appliances, wood-style flooring, and updated hardware. Additionally, our pet-friendly community boasts wonderful shared features, including two swimming pools, a fitness center, an on-site dog park, online rental payments, and more. Experience San Antonio living the way it should be at Joule Apartment Homes! 

    Office Hours

    • Sunday: 01:00 PM - 05:00 PM
    • Monday - Friday: 09:00 AM - 06:00 PM
    • Saturday: 10:00 AM - 05:00 PM

    Questions & Answers (1)

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    ·
    Type your answer:
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    I don’t want to seem like a pain in the --- but when you’re leasing a upgraded unit isn’t everything supposed to be upgraded and come completed at the time of signing the lease? Would you make front office aware or just sit back? I don’t want to seem as an issue when I just moved in, but if something is not right aren’t you supposed to speak up so the issue can be fixed?

    icandy9306 · June, 07 2018 · 1 answer
    Please allow up to 24 hours for your answer to be visible to the public.
    · Just Now
    A
    I would tell them what isn't working. But once you do sign a lease they hand you a folder and in there, it has a list that you noticed that needs to be fixed or you see something with paint on it, stuff like that. But yes, everything is supposed to be working because the apartment went thru "make ready" but most of the time apartments are too lazy to want to fix it until the issue has been pressured on them.
    Anonymous · June, 07 2018

    Frequently Asked

    What are noise levels like at Joule?
    The community is rated 3.1/5 stars, which is considered having quiet noise levels on average.

    How satisfied are residents with the upkeep and overall appearance of the grounds at Joule?
    The community is rated 2.9/5 stars, signifying moderate satisfaction on average.

    How safe is Joule?
    The community is rated 2.5/5 stars, which is considered being moderately safe on average.

    How satisfied are residents with the neighborhood
    The community is rated 4/5 stars, signifying much satisfaction on average.

    How effective was the maintenance team when resolving your problem?
    The community is rated 2.5/5 stars, which is considered being moderately effective on average.

    How often does management engage with reviews?
    Managers have responded to 96.55% of their community reviews in the past year.

    How quickly does management engage with reviews?
    Managers have replied within 16.48 days to their community reviews in the past year.

    Who manages Joule?
    Portico Property Management

    What is the pet policy at Joule?
    Dogs Allowed
    Fee: $300
    Rent: $15
    Restrictions: Breed restrictions apply
    Pet Limit: 2
    Cats Allowed
    Fee: $300
    Rent: $15
    Restrictions: Breed restrictions apply
    Pet Limit: 2

    What types of floor plans are available?
    1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths


    Joule Gallery

    Manager Uploaded Photos
    Floor Plans
    Resident Uploaded Photos

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    Joule is a 483 - 985 sqft apartment in San Antonio in zip code 78230. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $769 - $1,074. Nearby cities include Balcones Heights, Leon Valley, Helotes, Converse, and Live Oak. 78231, 78240, 78229, 78213, and 78249 are nearby zip codes.

    • Price

    • Sq. Ft.

    • Availability

    • Model

    MOVE-IN SPECIAL

    Joule

    Provided by Property Management

    Management Photos (23)

    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX
    • (Manager photo uploaded on 03/19/2021) Image of Joule in San Antonio, TX

    Provided by Other Residents

    Resident Photos (8)

    • (Resident photo uploaded on 04/29/2009) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 11/07/2008) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 10/28/2016) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 02/09/2017) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 02/09/2017) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 02/09/2017) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 02/20/2018) Image of Joule in San Antonio, TX
    • (Resident photo uploaded on 06/07/2018) Image of Joule in San Antonio, TX
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