C

Keystone at Alamo Heights

384 Treeline Park, San Antonio, TX 78209
384 Treeline Park, San Antonio, TX 78209

Check Availability

Keystone at Alamo Heights

 
 
 
 
 
 

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade N/A

Ratings & Reviews (41 Reviews)

Filter
  • 5 out of 5
  • 4 out of 5
  • 3 out of 5
  • 2 out of 5
  • 1 out of 5
No reviews match your search.
Jessica_A272 • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/30/2020
I love how even with all the chaos going on right now, I am still able to get a response from the complex when I have questions. The grounds are gorgeous and I love my kitchen so much! We are so close to 2 HEBs and… See More
Useful    0
Thanks for voting!
Report
Jessica_C673 • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/12/2020
I've been living here for almost 2 years and honestly, I Love it! all the staff at the office are nice, maintenance is quick and nice services. The location is super good, I feel too safe in the community and my neighbors are great people. The… See More
Useful    0
Thanks for voting!
Report
Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/17/2018
I love this apts, great community, everything it's so close I'm so excited about the new pool with bbq grill and everything new. The office's manager they cool and always have everything quicker. See More
Useful    0
Thanks for voting!
Report
Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/19/2018
After moving in they began a complete remodel of certain complexes as well as the outside of it. I live upstairs and the ac unit is about 20 years old! My electric bill will never under $150 during the summer for a 2 bedroom apartment! After… See More
Useful    0
Thanks for voting!
Report
Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/02/2018
I've lived Alamo Heights for over 35 years. I remember these apartments when they first built them around 93. There were a great place to live back then. Now unfortunately they've turned into the fast food of apartments with no change in sight. Nails from the… See More
Useful    0
Thanks for voting!
Report
DL3i • Resident 2015 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/21/2017
Although I have not had the best experience for the 1.5 years I have resided here, most recently a new management staff has taken over. It is like night and day. This is an older property, but recently has been kept up very nicely by the… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

04/11/2017

Thank you for kind comments. We are so happy YOU chose to live with us! We are lucky to have an awesome staff and we are honored to serve our residents.

reelelison • Resident 2014 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/01/2017
#1.I have to say this place has gone down significantly in the past month!! I spoke to the property Manager about why the staff had changed and her response was "I got rid of them all and replaced with better." I found that extremely unprofessional considering… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. Please contact us at (210-283-5200) so we can address your specific concerns. We look forward to speaking to you soon!

johnygartua • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/07/2016
My first apartment in San Antonio! I took a job here and moved recently from Dallas, everything about the Keystone is awesome! The ladies who work at the office are friendly, attentive, and really go out of there way to help out. The floor plans are… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency.

debbCastro • Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/23/2016
my son just moved out because he accepted a job in another city but for the most part he enjoyed his stay. The office gals were sweet and the property was clean. There were some gate issues but nothing that we were concerned about. He learned… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents

Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/27/2016
Yikes, the reviews on here were bad enough to scare us away, thanks all for the heads up. See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

NEW MANAGEMENT TEAM!!!

nathan16 • Resident 2012 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/29/2016
This place has a lot of potential but it is hard to stay successful when you have terrible maintenance and rude front desk help. My mother in law has lived here for over 4 years and she HAD nice things to say about it until the… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

09/01/2016

Hello, We are very pleased that your Mother -in-law chose to stay with us for 4 years. We value long term residents. It is a big concern that our team did not provide a very high level of customer service during this situation. From what you have expressed is not what we strive for on a day to day basis. It is very important that we must bring the things that you have expressed to our team. We do appreciate you bringing these concerns to our attention so we can resolve these issues that you have expressed.

Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/29/2016
6/29/16: Gate has been wide open since weeks before 5/19. This morning there was shattered auto window glass covering 3 parking spots by the first building behind the mailboxes. :-( See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. Please contact us at (210-283-5200) so we can address your specific concerns. We look forward to speaking to you soon

lbbp • Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/23/2016
My roommate and I have only lived here a few short weeks however, my roommate moved in about a week before I did and I have to say, the staff and office environment are very nice and we were welcomed in a pleasant environment. I was… See More
Useful    0
Thanks for voting!
Report
Resident 2013 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/01/2015
Keystone At Alamo Heights There are ALWAYS issues with the plumbing and Staff and because of this the water has to be turned off frequently. Most times, no notice, No toilets, no showers. Every time we have to go out or We are having a shower… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

Thanks for bringing this concern to our attention. It is our goal to treat everyone respectfully and to have loyal residents. We strive for continual improvement and welcome your feedback. Please contact us at 210-2835200, so we can address your specific needs. Thank you and I look forward to speaking with you

Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/21/2015
It's not the worst place in the world, but it's not great either. The rent is inflated because it is in Alamo Heights and close to things like the Quarry Market and only a few minutes from Downtown. The property itself is... hard to explain. Driveways… See More
Useful    0
Thanks for voting!
Report
Acevedo66 • Resident 2010 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/26/2015
Keystone, Marquis, Archstone. Like the name changes, so do the staff and maintenance staff at this complex. WORST staff ever!!! Lack of communication, education and people skills seems to be the norm at Keystone. One of the ladies at the office could not give me last… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

We are sorry about your unpleasant experience. Please know the office is always available to take your call and it is our duty to work with you to resolve any issues you may have. We want all the residents to enjoy living at Keystone at Alamo Heights. Please contact the office to discuss your concerns 210-283-5200

Resident 1999 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/24/2015
I have lived on this property for about 15 years, and as I have told residents and managements alike, if I ever have to leave this place, they will have to take me kicking and screaming. From day one, I felt very comfortable and content. There… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency

Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/18/2015
Keystone has only been my new home for less than a month now but I have to say I'm extremely happy compared to where I used to live! The neighbors are great so far, the location is so convenient and the ladies in the office have… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

03/13/2017

We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency

Eaglewolfbear • Resident 2012 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/18/2014
I am now on day 141 trying to get my security deposit back. Wonder what it will take.Kets turned in? Check. Carpets professionally cleaned? Check. Touch up paint applied? Check. Final rent check submitted early? Check. More than a dozen (closing in on two dozen) messages… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

01/06/2015

Have you received any monies that we indicated would be given back to you at this time, if any? If not, please let me know and I'll gladly review your account. Thank you, Christie Carrasco

Prospective Resident Visited 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/06/2014
I went into the office a few days ago and wanted to view what this property had to offer. I am looking for an apt for myself/roommate and have several other friends that are looking as well. So I was going to get the information for… See More
Useful    0
Thanks for voting!
Report
AllisonLB • Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/08/2013
I recently moved out before my lease was up. I informed them that I was out and not coming back by going to the office and verbally stating that, filled out their form, and emailed repeatedly after that about ongoing issues. Now they are giving me… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

09/09/2013

I want to start by letting you know that we do appreciate all feedback and comments as it helps us improve our day to day operations. Part of our responsibilities in property management, is to have written documentation in all cases, as this helps us treat all of our residents in a consistent manner in accordance with Fair Housing regulations. If there is anything you would like to discuss, I would invite you to email me at [email protected] so that we can discuss your situation in more detail.

pbaltazar2 • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/29/2013
Current resident. Has been a very pleasant experience. Staff is accommodating and easy to work with. Our maintenance request was addressed same day. Grounds are clean and secure with access code entry to all access points. Military friendly. Easy walk to most convenience store, Trader Joes,… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

08/29/2013

I can't express how happy it makes me that our staff has made your experience here such a great one. Our team is dedicated to making this a wonderful community for all of our residents. Thank you so much for such positive feedback!

CrysnPete • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/28/2013
I absolutely LOVE this place! The staff has always been nothing but accessible and friendly. I live in a 3 bedroom 2 bath and it is very spacious! The community is quiet with various age groups. I like to open my blinds and get inspired by… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

08/28/2013

I want to thank you for such a wonderful review! We have a great team in place at Keystone that have been there for several years. Each staff member does their best to take care of each and every resident. I am sorry that you had a situation occur that we did not meet your expectations, but I am glad we were able to resolve it for you in the end and am excited that you want to continue to make Keystone at Alamo Heights your home.

Jlpettit90 • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/25/2013
I currently live here, and I love it! My wife and I have lived in 4 different apartments since we moved to San Antonio, and this is our favorite by far! It's quiet and calm, Management and maintenance are awesome! The apartments are affordable, spacious, and… See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

08/26/2013

I am thrilled that you have had such a wonderful experience while living here! We work very diligently to make sure everyone has the same experiences that you do! Thanks again and we look forward to you staying at Keystone for many years to come!

jkahan • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/22/2013
very good service and comes out to fix your problems within a day or two! See More
Useful    0
Thanks for voting!
Report

Keystone at Alamo Heights Manager

08/23/2013

Thank you for your comments. Our staff all work very hard to make living at Keystone a great experience for all of our residents and we are glad we are succeeding!

 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Useful    
Thanks for voting!  

Manager

 
·

Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry On-Site

Parking

  • Covered Parking
  • Private Garage
  • Uncovered Parking

General

  • Community Center
  • Controlled Access
  • Gym
  • Pool

Pets

  • Dogs Allowed
    Comments: Breed Restrictions. No pets over 50 lbs.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,089

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,388

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,260

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,548

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Questions & Answers

There are no questions yet for this property!
Be the first to ask.

Your question has been submitted!

Please allow up to 24 hours for your answer to be visible to the public.

·
Type your answer:
Please allow up to 24 hours for your answer to be visible to the public.
Please allow up to 24 hours for your answer to be visible to the public.
· Just Now

Frequently Asked

What are noise levels like at Keystone at Alamo Heights?
The community is rated 4.5/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Keystone at Alamo Heights?
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How safe is Keystone at Alamo Heights?
The community is rated 5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.

What is the pet policy at Keystone at Alamo Heights?
Breed Restrictions. No pets over 50 lbs.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 2 Baths


Keystone at Alamo Heights Gallery

Manager Uploaded Photos
Resident Uploaded Photos

Similar Properties

Image of Quarry Townhomes  in San Antonio, TX

Quarry Townhomes

San Antonio, TX

Image of The Niche  in San Antonio, TX

The Niche

San Antonio, TX

Image of Meridian Apartments in San Antonio, TX

Meridian Apartments

San Antonio, TX

Keystone at Alamo Heights is an apartment in San Antonio in zip code 78209. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,089 - $1,548. Nearby cities include Balcones Heights, Leon Valley, Helotes, Converse, and Live Oak. 78212, 78218, 78217, 78208, and 78215 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

Keystone at Alamo Heights

Provided by Property Management

Management Photos (8)

  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX
  • (Manager photo uploaded on 07/24/2013) Image of Keystone at Alamo Heights in San Antonio, TX

Provided by Other Residents

Resident Photos (1)

  • (Resident photo uploaded on 03/30/2020) Image of Keystone at Alamo Heights in San Antonio, TX
  Back To Top