#2,189 #26 #284

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MAA Alamo Ranch

11585 Alamo Ranch Parkway, San Antonio, TX 78253
(458 Reviews)
$958 - $2,518/mo

Move-In Specials

Lease now and save $250! Certain exclusions may apply.

Reviews

(427)

4.3 rating

See Details

458 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

mnegre01

Resident 2017 - 2019

12/16/2019

I've been a resident for almost 2 years and within the last 4 months I have had both my cars broken into, a person was shot in the building next to mine and just yesterday on 12/13/19 my truck was stolen from this apartment complex in broad day light! When I went to the front office and asked if they could check the cameras Denise (a leasing agent) said they had cameras in the front and back entrances and that they will do their best to look into it. After an hour of them looking into the camera's they then tell me that the camera in the back is not working and that have aware of this issue. No email was sent about the cameras not working and if they aware of this issue why wasn't it resolved right away?! They had no remorse for my situation and had an excuse for anything I threw at them. After about 15 minutes of arguing and yelling with the manager (Mary), she then had the audacity to tell me and my boyfriend that the leasing office nor the cameras were "not here for our security". She was rude and did nothing to… See More>
    Manager

    12/17/2019

    MAA Alamo Ranch
    Hi Maribel, thank you for sharing your review. We completely understand the stress caused by this unfortunate incident and apologize if our team's response did not meet your expectations. We take your feedback seriously and will use it to identify any opportunities for training. Please know that we are here to assist you in whatever manner we can and encourage you to please call our resident care line at 866-620-1130 at your earliest convenience. Thank you.
    Review Author Icon

    Resident 717148

    Verified Resident 2019

    11/13/2019

    It's alright. Just small things here and there they could improve on. Mostly cosmetics things within the apartments and the community. Lots of events for families though if you have one of those. They also need more than one guy for their maintenance staff to handle requests, although he does work very hard from what I've seen.

      Manager

      11/16/2019

      MAA Alamo Ranch
      Thank you for your 4-star rating and acknowledgment of our service and fun, family events. We're glad to know that for you, things are alright and only small things can be improved! If we can enhance your experience in any way, don't hesitate to reach out to the office. Thank you!
      Review Author Icon

      Resident 711204

      Verified Resident 2019

      10/28/2019

      Great community, friendly staff, safe and pet friendly! Enjoy all of the amenities and fun activities the management arranges on a regular basis. I would definitely recommend these apartments to my friends and family!

        Manager

        10/31/2019

        MAA Alamo Ranch
        Hi there, thank you so much for your positive review! We are thrilled to know you love our amenities, our team, our social activities, and our pet-friendly community. We want to provide an exceptional living experience for our residents, so it is wonderful to know we're on the right track. Thank you for your encouragement!
        Review Author Icon

        Resident 709148

        Verified Resident 2019

        10/22/2019

        It has been ok so far. My upstairs neighbors surround sound is loud every single day, it is ridiculous to even have that in a 750 sq ft apartment. I have told the office and they have spoken to him but he gets home from work and starts playing video games after the office is already closed.

          Manager

          10/25/2019

          MAA Alamo Ranch
          We appreciate you bringing the noise concerns you have observed to our attention and taking the time to leave us a review. We understand how important it is for you to feel comfortable in your apartment, and invite you to come by the office at your convenience so we can further assist you. Thank you.
          Review Author Icon

          Resident 708996

          Verified Resident 2019

          10/21/2019

          Helpful and cordial staff. I have only been there a few days but it appears to be a quiet community, clean, and the apartment is beautiful. Great work out area, dog park, beautiful pool, areas for family time and barbeque

            Manager

            10/24/2019

            MAA Alamo Ranch
            Thank you so much for your 5-star review! Our team works hard to make our community a pleasant place to live, so it is wonderful to know you are satisfied with our gym, dog park, pool, and your new home. If there is anything we can do for you, please don't hesitate to ask!
            Review Author Icon

            Resident 708979

            Verified Resident 2018 - 2019

            10/21/2019

            Community is dirty, fitness room is not cleaned and machines are broken most of the time. Restroom is filthy and locked most days. I do not recommend this property to anyone. They are okay with maintenance team using your property while you're away.

              Manager

              10/24/2019

              MAA Alamo Ranch
              We appreciate your candid review of our community. We have high standards for the cleanliness and functionality of our environment, so your feedback is concerning. We would like to address your concerns in person. If you could come by the office or give us a call when you have a moment, we would love to talk with you. Thank you in advance for contacting us.
              Review Author Icon

              Resident 707706

              Verified Resident 2019

              10/17/2019

              Very easy, great costumer service and amazing staff. They made everything super easy for me to be able to move into my apartment with in two days of having applied. Kept in contact with me making sure that i didn't have any questions and that i understood everything.

                Manager

                10/22/2019

                MAA Alamo Ranch
                Thank you for making us your home! Our staff works hard to deliver superior service and value for our residents each day. We are so glad they were able to make your move a pleasant and easy experience. Thank you for taking the time to share your encouraging feedback.
                Review Author Icon

                Resident 706516

                Verified Resident 2019

                10/14/2019

                Move-in was effortless and the front office was helpful beyond their duties. The community is beautiful, quiet in ideal location near shopping, and entertainment. I would recommend this place to my friends

                  Manager

                  10/17/2019

                  MAA Alamo Ranch
                  We're excited to welcome you to our community and appreciate you letting us know about your seamless move-in experience. Thank you for your wonderful review and recommendation.
                  Review Author Icon

                  Resident 705879

                  Verified Resident 2019

                  10/12/2019

                  Nothing is perfect, but our experience in this community has been as closed to it as It can be. Payments are made online, so there is not waiting time. Work orders can also be requested online. I lived in San Antonio since 2017, and this is a great place to live!

                    Manager

                    10/15/2019

                    MAA Alamo Ranch
                    We love being known as a "great place to live"! Thank you for sharing your near-perfect experience with us. As always, please don't hesitate to let us know if there is anything we can do for you.
                    Review Author Icon

                    Resident 695271

                    Verified Resident 2019

                    9/15/2019

                    The staff is very friendly and helpful. They answered all the questions I had and helping make applying very easy. The apartments are very nice and have a good layout. The counters and everything seem to be durable and well built.

                      Manager

                      9/18/2019

                      MAA Alamo Ranch
                      We're glad you found our application process to be straightforward and received such wonderful service from our team. Welcome to the community and thank you for your review!
                      Review Author Icon

                      Resident 694344

                      Verified Resident 2019

                      9/12/2019

                      Management has been very accomodating and hospitable. They will do everything they can in order to keep you happy and satisfied--more than any other apartment complex that I've ever been in. The location is in a prime area in the midst of all there is to do/see/eat in Alamo Ranch.

                        Manager

                        9/17/2019

                        MAA Alamo Ranch
                        Thank you so much for letting us know how satisfied you are with the service you've received from our management team! From top to bottom, our staff strives to provide residents with the best possible living experiences, and your positive assessments of our friendly and attentive service as well as our premium location definitely validate our commitment to excellence in all aspects of our community. Please continue to enjoy everything we have to offer! You deserve it.
                        Review Author Icon

                        Resident 688214

                        Verified Resident 2019

                        9/1/2019

                        The staff is great. I had a really good experience moving in. The gym and pool are amazing. The location is great, it's by everything without the traffic noise. I would totally recommend this apartment complex to anyone.

                          Manager

                          9/5/2019

                          MAA Alamo Ranch
                          Thank you for your outstanding review and for letting us know that your move-in experience was good! Our community offers a desirable combination of superior service, easy accessibility, and modern amenities. It is heartening to see how satisfied you are! Thank you for your appreciation and recommendation.
                          Review Author Icon

                          Resident 683985

                          Verified Resident 2019

                          8/21/2019

                          The office staff is amazing! Denise and Nicholas were professional, kind and caring. I also like that they have community events, what a great way to get to know your neighbor! I would recommend Alamo Ranch to anyone looking for an apartment!

                            Manager

                            8/26/2019

                            MAA Alamo Ranch
                            Thank you for your exceptional review and for recognizing Denise and Nicholas! Our staff works hard to deliver superior service and value for residents each day. We are so glad they were able to make your experience amazing! It is heartening to see how satisfied you are with our service and fun community events. Thank you for your appreciation and recommendation.
                            Review Author Icon

                            Resident 667495

                            Verified Resident 2019

                            7/21/2019

                            Office staff and maintenance staff quickly and effectively solve all issues and provide a quality service to their customers. The common areas are always clean and ready for residents to use. Overall it's a quality place to live.

                              Manager

                              7/24/2019

                              MAA Alamo Ranch
                              Thanks for sharing your lovely review! Our community stands apart from the competition because our staff works hard to deliver superior quality and value to residents every day, so it's very encouraging to know how satisfied you are with our service! Your appreciation means the world to us.
                              Review Author Icon

                              Resident 665998

                              Verified Resident 2019

                              8/10/2019

                              I like the community. I still believe maintenance needs to be improved. Pathway in front of my apartment was very bad and I raised 3 requests to clean that. Finally it is cleaned and it very neat now. So would be happy if this can be done at least once in a month

                                Manager

                                7/22/2019

                                MAA Alamo Ranch
                                Welcome! Here, you will find the best all-around choice to live life your way. Thank you for making us your home. We look forward to providing an exceptional place for you to call home over the months and years to come.
                                Review Author Icon

                                Resident 644810

                                Verified Resident 2019

                                5/26/2019

                                The staff has been very friendly and helpful. Only issue is that at move in the apartment was not deep cleaned. I did add it on the move in documents; however, no one came to re-clean. Overall the location is awesome.

                                  Manager

                                  5/30/2019

                                  MAA Alamo Ranch
                                  Thank you for sharing your appreciation for our helpful staff and awesome location! Our team strives to ensure a pleasant experience for all our residents, and we regret to learn that your move-in was not up to our usual high standards. Please accept our apologies and give us the chance to learn from this mistake and make things right. Please call our resident care line at 866-620-1130 so we can document your concerns and discuss them with the appropriate team.
                                  Review Author Icon

                                  Resident 623282

                                  Verified Resident 2017 - 2019

                                  4/3/2019

                                  It's a good apartment quiet good neighbors. Parking isn't great. I love the different food trucks and activities the offer. The office staff is friendly. Wish they offered better package pick up system like the amazon lockers

                                    Manager

                                    4/8/2019

                                    MAA Alamo Ranch
                                    We appreciate your positive review and are happy to hear how much you love our food trucks and resident events! These community gatherings were created to help bring our residents together, and we're so pleased to know that this is something you cherish about your home here. Thanks as well for your suggestions about parking and our package system. These are topics we will be discussing with our team, but we encourage you to contact the leasing office if you'd like to chat about them further!
                                    Review Author Icon

                                    Resident 623163

                                    Verified Resident 2017 - 2019

                                    4/3/2019

                                    I have not one negative thing to say about the community. Staff has always been kind and helpful, maintenance always prompt and efficient. I have seen reviews with negative comments and understand their points of view. But... I have lived in many apartments. If you live on the first floor, you are going to have residents above you who have lives as well... it will not always be quiet. This is not a brand new complex... you will have to dust often and there may be occasional issues with your unit. My a/c went out within a few months of moving in due to prior residents not keeping up with routine maintenance. Yet, the staff quickly responded and completely replaced my unit. In the near 2 years that I have been here, I have never had an issue with parking, fellow residents or staff members. I have felt welcome and at home since the first time I set foot into the leasing office.

                                      Manager

                                      4/8/2019

                                      MAA Alamo Ranch
                                      What a lovely review about Alamo Ranch. We couldn't ask for a better endorsement than to hear you've felt completely welcome and at peace since your first day in our community, nearly two years ago now. We appreciate your loyalty and support and hope to continue to serve you for many years to come.
                                      Review Author Icon

                                      Resident 620362

                                      Verified Resident 2019

                                      3/27/2019

                                      Seems quite, haven't had any real big issues, everything is clean, I tend to keep to myself so I don't really have much to say, I do also enjoy all the emails of the food trucks that come by but I never make them because I'm at work lol.

                                        Manager

                                        4/1/2019

                                        MAA Alamo Ranch
                                        We appreciate your five-star review about our community. It validates our teams commitment to deliver a superior living experience to our residents. It is heartening to see how satisfied you are. Thank you for taking the time to share your encouraging feedback.
                                        Review Author Icon

                                        Resident 620309

                                        Verified Resident 2019

                                        5/10/2019

                                        So far the community is terrific. Friendly people, and the people at the lease office have been very helpful these past couple of months so far. The facilities are not bad so far either, including the gym.

                                          Manager

                                          4/1/2019

                                          MAA Alamo Ranch
                                          Here you will find friendly staff, modern amenities, and a clean environment. We strive to provide our residents an exceptional place to call home and your comments validate our efforts. Thank you for taking the time to share your complimentary review!

                                          Updated Review

                                          Review Author Icon

                                          anonymous

                                          Resident 2018 - 2019

                                          3/9/2019

                                          Ok place to live however when I first moved into this place it seemed like every other week the gates would break or be vandalized which brings me to my next point. This place seems to be a target for thieves and car break in's are far to common. Also due to the location and traffic in the area getting into the complex can sometimes be a nightmare. As far as the upkeep the place looks great around the leasing office but the apartments located further from the leasing office always have trash and dog feces left around as well as people leaving their trash bags next to the dog feces station. For the noise there are several groups of children who seem to enjoy stomping up and down the stairs all while screaming which can be extremely frustrating. The actual apartments are nice and I haven't had any specific issues with the apartment itself however don't get comfortable with your rates as they will gouge once the lease is about to expire, make sure to watch for this as the lease comes closing to ending.

                                            Manager

                                            3/13/2019

                                            MAA Alamo Ranch
                                            We're glad to know that you haven't had any issues with your apartment home, but are sorry to learn about your concerns regarding pricing. We work diligently to provide a high-quality living experience for our residents without increasing rent until it is absolutely necessary to do so. We would love to discuss this issue and your other concerns regarding noise and upkeep of the community in greater detail. When you have a moment, please stop by the office or give us a call. Thanks for your review.
                                            Review Author Icon

                                            Resident 607520

                                            Verified Resident 2019

                                            2/27/2019

                                            Wonderful area, love how much communication they're is between me and the office. Great are as far as entertainment and other home necessities. Everything about this place is very much worth it and I definitely will recommend this to friends and family.

                                              Manager

                                              2/27/2019

                                              MAA Alamo Ranch
                                              We're so pleased that our community has been able to offer you everything you want and need in a new home! From our convenient location and peaceful atmosphere to our superior value, we aim to offer the best all-around choice for people from all walks of life, and your review is definitely a validation of our hard work. Thank you so much!
                                              Review Author Icon

                                              Resident 604448

                                              Verified Resident 2019

                                              4/3/2019

                                              My move was extremely smooth. I had everything I needed and the apartment was amazing. JT helped me so much with some heavy things and I know that was him going above and beyond. I am eternally grateful. Thank you JT.

                                                Manager

                                                2/21/2019

                                                MAA Alamo Ranch
                                                Our community offers a desirable combination of superior service, modern amenities, and a friendly environment. It is great to know that you enjoy the community engagement, your home, and everything about your home. Thank you for your outstanding review!
                                                Review Author Icon

                                                Resident 600756

                                                Verified Resident 2019

                                                2/5/2019

                                                Friendly staff, excellent location, pet friendly with no restrictions, very good use of space as far as layout and great amenities such as the pool and fitness center. Overall great complex, only complaint is it is off a one way street for the front entrance and traffic can be an issue during high volume times.

                                                  Manager

                                                  2/8/2019

                                                  MAA Alamo Ranch
                                                  Our community offers a desirable combination of friendly staff, easy accessibility, and modern amenities. It is great to know that you enjoy your home and so many things about it! Thank you for sharing your appreciation.
                                                  Review Author Icon

                                                  Resident 597515

                                                  Verified Resident 2018 - 2019

                                                  1/27/2019

                                                  I enjoy it. It is quiet and clean and that important to me. The water is very hard/has a lot of calcium build up. Not sure how to resolve that. It would be great for trash pick up to also happen during the weekend.

                                                    Manager

                                                    1/30/2019

                                                    MAA Alamo Ranch
                                                    Our staff works hard to deliver superior service, a clean environment, and value for residents each day. It is great to know that you're enjoying your home. Your suggestions to soften the water and have trash pickup on the weekends has been noted and will be discussed for consideration. Thank you for taking the time to share your encouraging feedback.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Bluebonnet

                                                    1 Bed, 1 Bath | 553 sq. ft.

                                                    $958 - $2,108

                                                    7 Available Units

                                                    See Floor Plan Details

                                                    Agave

                                                    1 Bed, 1 Bath | 653 sq. ft.

                                                    $983 - $2,163

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Carolina

                                                    1 Bed, 1 Bath | 750 sq. ft.

                                                    $1,158 - $2,218

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.5

                                                    Grounds

                                                    4.1

                                                    Safety

                                                    4.4

                                                    Office Staff

                                                    4.4

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.7

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    21

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.19 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Reserved Parking Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • ADA Accessible
                                                    • Additional Storage
                                                    • BBQ and Picnic Areas
                                                    • Business Center with Wi-Fi
                                                    • Cabana
                                                    • Coffee Bar
                                                    • Community Room with Wi-Fi
                                                    • Convenient to Shopping
                                                    • Courtyard
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Gated Community
                                                    • Grilling Area
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Courtesy Officer
                                                    • Outdoor Kitchen Area
                                                    • Package Acceptance
                                                    • Package Receiving Service
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pet Park
                                                    • Pet Wash Stations
                                                    • Pool
                                                    • Recycling Program
                                                    • Storage Space
                                                    • Valet Trash Service
                                                    • Volleyball Court
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                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Claim a prestigious address at MAA Alamo Ranch in San Antonio, TX. These stylish one-, two-, and three-bedroom apartment homes feature spacious floor plans, ceiling fans, and large closets. Select units include a garden tub, an in-unit washer/dryer, and an attached garage. Get a great workout in the 24-hour fitness center, spend quality time with your dog in the bark park, or relax next to the sparkling resort-style pool, all just out your front door. MAA Alamo Ranch is located in the prestigious and secluded Alamo Ranch neighborhood, just off W. Loop 1604. It's near Lackland AFB and just minutes from SeaWorld. The community is also served by the highly regarded Northside ISD.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    MAA

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 458 number of votes by renters, MAA Alamo Ranch is currently rated 4.3 out of 5 stars.
                                                    MAA Alamo Ranch is rated 4.1/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    MAA Alamo Ranch is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    MAA Alamo Ranch is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    MAA Alamo Ranch is rated 4.4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    MAA Alamo Ranch is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    MAA Alamo Ranch is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.19 days to their community reviews in the past year.
                                                    MAA
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Lease now and save $250! Certain exclusions may apply.

                                                    July 2024

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                                                    Baths

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                                                    MAA Alamo Ranch is a 553 - 1,021 sq. ft. apartment in San Antonio in zip code 78253. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $958 - $2,518. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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