Review History for anonymous

MAA Alamo Ranch


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anonymous

Resident 2017

5/10/2017

Do not rent here. There are numerous newer apartment complexes in the immediate area. This place will nickle and dime you for every last cent it can get. When we moved in, the apartment had not been appropriately cleaned. There was still HAIR from the previous tenant in the drains in the bathrooms, sink and tub. There was pieces of plaster and screws left on the carpet. While there is a tiny dog park on the property and doggie waste stations, plenty of folks don't clean up after their pets here and the staff doesn't do it either. There are numerous doggie land miines on grassy areas. If you have kids, you won't want them playing on the lawns. This place can't even keep its security gates working. We've lived here for more than 3 months and at least 1/3 of that time one or more of the gates have not been working. There was about a 7-10 day stretch where the back gate stayed open all the time. They should not be advertising a secure community because it is far from it. I will say the pool area is well taken care of. I'm guessing they use it as a selling point or maybe it's because it is immediately adjacent to the leasing office. The people who pick your trash are also consistently good with their responsibilities. This community is nearly a decade old and the appliances and fixtures inside the units show that wear and tear. They will try to spruce things up by adding some cheap new carpet and paint, but don't fall for it. You can do better than Alamo Ranch Apartments.
    Manager

    5/11/2017

    MAA Alamo Ranch
    At Alamo Ranch Apartments, we value the feedback of our loyal residents and appreciate that you alerted us about these issues. Our staff works hard to offer top-notch service to our residents, and we sincerely apologize that your experience was not a reflection of that. Please feel free to contact or visit the leasing office directly, so that we can discuss your concerns and work to find a resolution.

    Review 245 out of 427

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