#18,166 #245 #3,082

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Madera Apartment

8102 West Hausman Road, San Antonio, TX 78249
(38 Reviews)
$625 - $835/mo

Madera Apartment Reviews

(38)

3.7 rating

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38 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2022 - 2023

8/24/2023

the worst experience with any management i’ve ever had

this place is genuinely the worst! they don’t answer phone calls, and if they do they’re super rude and passive aggressive (especially the manager) this new management has taken this complex to the dumps!

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jacobrpena555

Resident 2017 - 2021

2/5/2021

I have been living at Madera for almost 4 years now and it has been amazing! If you are looking for a place near UTSA, student or not, these apartments are amazing! All floor plans are super spacious and affordable.

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    anonymous

    Resident 2015 - 2017

    10/13/2017

    DO NOT EVEN WASTE YOUR TIME HERE! I've lived here for 2 years and I can confidently tell you this place is by far one of the worst apartments to live at. The apartment itself is nice but the staff is HORRIBLE. They are not trained at all. They tricked me so many times! Also, I keep getting charges on my account. They tell you what the charge is but it is complete crap. The manager running the front office (Katie) is a criminal felon, so I'm not surprised I keep getting unexplained charges. They're crooks.

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      anonymous

      prospectiveVisited 2017

      7/6/2017

      The management here is absolutely awful. They have raised their voice at me on the phone multiple times when I asked a simple question. The employees are not knowledgeable about anything. When I was in the office signing my lease, a girl who lived there came in to speak to the manager. They were yelling at each other for about 10 minutes (the whole leasing building could hear it) and then the girl stormed out and slammed the door. The whole thing was super unprofessional. Do not waste your time here.

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        anonymous

        Resident 2016 - 2017

        6/7/2017

        DO NOT LIVE HERE. When I first moved in, the manager told me the hot tub and tanning bed would be fixed but a year later it still isn't. Also, the front office staff is so rude. Especially the white girl in the front. They will argue with you and give you attitude. The front office has no respect for privacy. They will walk in your apartment unannounced even if no one is home. OHH, and they also like to go through mail and withhold it. Yeah just don't live here.

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          anonymous

          Resident 2015 - 2016

          10/20/2016

          Madera is so trashy and an awful place to live! They will try to nickel and dime you out of everything and they will charge you random fines without any warning. They have horrible maintentiance and management. Their managers only care about money and have no consideration for people and for how they treat their tenants. They are rude to customers and don't care about your problems. We have had a broken ac unit that leaks and is growing mold and we have asked them to fixed it several times and they have done nothing about it. They are awful student housing and their apartments are ------. Do not live here!!!! Their gates are never locked either and people get their cars broken into and tires stolen since they have no security system or cameras.

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            anonymous

            Resident 2015

            10/21/2015

            If you're in the area and want nice student housing, live at Avalon Apartments!! WHATEVER YOU DO, DO NOT LIVE HERE!!!!! Very POOR quality management!!!! The staff members are all inadequate when providing customer service, extremely rude! And they'll make changes to your lease without discussion. No sense of personal space or courtesy when they barge into your apartment and bedroom WITHOUT notice! False promises and overcharged rent. I moved in thinking this was the nicest and most affordable student living in the area, with all of its amenities. I was sadly disappointed when I noticed black mold residue along the walls by the tub; requested for maintenance and he says "do you have spray to clean your shower, well just spray the area with that". Also found a hole where large insects were coming out of; submitted a request to be closed up and maintenance never came. Needless to say maintenance is NOT a priority. They offer move in and renewal perks like visa gift cards and tv's that you'll never receive. Lastly they will make you pay your last months rent, the first month you live there, then double charge you for rent for that last month and threaten to… See More>
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              kleoherrera29@gmail.com

              Resident 2014 - 2015

              9/15/2015

              Horrible !! Me and my two roommates, we were to excited to move into madera apartments, First we were not allow to see the apartment even if I was already vacant until we got our keys. when we got out keys the apartment smelled like dogs pee all over the apartment, we notified it and they clean the carpet but 2 days latter smell steel there !, Maintenance will come in and out every time with not even notifying before. The visitors parking is too far ! and parking space is a total problem ! they towed my car twice ! apartments are nice but I will not live there never again.

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                anonymous

                Resident 2013 - 2014

                8/7/2015

                HORRIBLE customer service!!! unsafe apartments staff is nice until you sign the lease no parking spots leaks everywhere you can hear the noise neighbors are making

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                  JJ06

                  Resident 2013 - 2015

                  3/13/2015

                  DO NOT EVEN WASTE YOUR TIME HERE! I've lived here for 2 years and I can confidently tell you this place is by far one of the worst apartments to live at. The apartment itself is nice but the staff is HORRIBLE. They are not trained at all. They tricked me so many times! Also, I keep getting charges on my account. They tell you what the charge is but it is complete crap. They use any excuse to charge you. I practically don't live there anymore and pay it monthly because NO ONE will take my lease. That tells you something! The maintenance guys only knock once or twice without saying who they are and storm in to your apartment. They've caught me unexpected several times!! What if I was walking out of my shower? They constantly change management bc they literally SUCK at running that complex. You think after switching management the fourth time would be a charm. Just don't even come here ITS A WASTE OF TIME AND MONEY. Go live somewhere else with better service and educated staff. Don't go somewhere where the receptionist and tenants have to put you on hold because they cannot answer… See More>
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                    anonymous

                    Resident 2012 - 2014

                    11/25/2014

                    My roommate and I were so excited about moving into Madera. At first it was nice and all but the visitors parking was horrible the first day I brought my car, it got towed. Maintenance walks in and out of your apartment without notifying you at all. And the management can be rude. I had signed my lease for a second year, not knowing something bad would happen in my family, I couldn't get out of my lease. They didn't care about the situation. So for 6 months we paid rent and I wasn't leaving there. So insensitive. I would never live here again.

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                      marthaemery785

                      Resident 2014

                      7/27/2014

                      Kudos on the visitor parking addition.

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                        anthonyrichardson726

                        Resident 2014

                        7/25/2014

                        I like to live here at Madera.

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                          troyortiz108

                          Resident 2014

                          7/24/2014

                          Very happy about addition of visitor spots.

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                            christinapate73

                            Resident 2014

                            7/20/2014

                            Madera has been the best complex I have lived at.

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                              mariastogner87

                              Resident 2014

                              7/20/2014

                              I renewed my lease because I love the size of my apartment.

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                                wesleycantrell

                                Resident 2014

                                7/19/2014

                                I like the coffee variety and candy selection. Eddie is a great man and long live Peru!

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                                  brownsarah134

                                  Resident 2014

                                  7/18/2014

                                  I think Madera is a great, safe place to live. I like all the ladies in the office. They are all really nice! Also, regarding my window, you all were really understanding and helpful. Thank you!

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                                    jarodford22

                                    Resident 2014

                                    5/22/2014

                                    I love Madera and Madera's staff.

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                                      charleskennon934

                                      Resident 2013 - 2014

                                      5/20/2014

                                      Madera is a cool place to live.

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                                        agnescummins2

                                        Resident 2014

                                        5/14/2014

                                        Great prices, great furniture, great landlords.

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                                          alanplunkett4

                                          Resident 2014

                                          5/12/2014

                                          Thanks for the additional visitor parking.

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                                            patriciawhite873

                                            Resident 2014

                                            5/11/2014

                                            I love the convenience of my furnished apt. But am still unsure of my plans for the next school year

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                                              josephvalles26

                                              Resident 2014

                                              5/7/2014

                                              I renewed my lease. I like the layout of my apartment and wanted to give Madera another change b/c there's new management.

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                                                dorothykey351

                                                Resident 2014

                                                5/1/2014

                                                Usually renew because of the available furnishings, shuttle and free cable.

                                                  Floor Plans & Pricing

                                                  2 Bedrooms

                                                  B1

                                                  2 Beds, 2 Baths | 977 sq. ft.

                                                  $775 - $821 per bedroom

                                                  See Floor Plan Details

                                                  B2

                                                  2 Beds, 2 Baths | 960 sq. ft.

                                                  $790 - $835 per bedroom

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  C1

                                                  3 Beds, 3 Baths | 1,205 sq. ft.

                                                  $650 - $680 per bedroom

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  D-
                                                  D-

                                                  Renter Ratings

                                                  D-

                                                  Review Ratings

                                                  Noise

                                                  1.0

                                                  Grounds

                                                  1.0

                                                  Safety

                                                  1.0

                                                  Office Staff

                                                  1.0

                                                  Maintenance

                                                  1.0

                                                  Neighborhood

                                                  2.0

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  D+

                                                  Number of reviews in the past 365 days

                                                  1

                                                  Manager’s Review Engagement

                                                  F

                                                  Percentage of reviews responded to

                                                  0.00%

                                                  Manager’s Review Reply Time

                                                  F

                                                  Average time to respond to reviews

                                                  N/A

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals. Pet Limit: 2
                                                    Less Info
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                                                  • Fish Allowed
                                                    Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Other Pets Allowed
                                                    Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Animal type not listed Allowed
                                                  • Dogs Allowed
                                                    Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals. Pet Limit: 2
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Basketball Court
                                                  • Bike Racks
                                                  • Clubhouse
                                                  • Fitness Center
                                                  • Gated Access
                                                  • Grilling Area
                                                  • Package Receiving Service
                                                  • Petcare Service
                                                  • Pool
                                                  • Private Serenity Park
                                                  • Shuttle
                                                  • Volleyball Court
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Thursday: 10:00 AM - 06:00 PM
                                                  • Friday: 10:00 AM - 05:00 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  The Preiss Company

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is security like?

                                                  Frequently Asked

                                                  Based on 38 number of votes by renters, Madera Apartment is currently rated 3.7 out of 5 stars.
                                                  Madera Apartment is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Madera Apartment is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Madera Apartment is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Madera Apartment is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Madera Apartment is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Madera Apartment is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  The Preiss Company
                                                  Cats Allowed
                                                  Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals
                                                  Pet Limit: 2
                                                  Fish Allowed
                                                  Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals
                                                  Pet Limit: 2
                                                  Other Pets Allowed
                                                  Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals
                                                  Pet Limit: 2
                                                  Animal type not listed Allowed
                                                  Dogs Allowed
                                                  Restrictions: Restricted Breeds: German Shepherd, Akita, Doberman Pinscher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid or Bull Mastiff Restricted Animals: birds, parrots, toucans, hamsters, gerbils, snakes, frogs, spiders, ferrets or other exotic animals
                                                  Pet Limit: 2
                                                  2 Beds, 2 Baths
                                                  3 Beds, 3 Baths
                                                  4 Beds, 4 Baths

                                                  Check Availability

                                                  Madera Apartment

                                                  • Lease Terms *
                                                  • Annual (08/01/2023 - 07/31/2024) Private
                                                  • Annual (08/01/2023 - 07/31/2024) Private
                                                  • Annual (08/01/2023 - 07/31/2024) Private
                                                  • Annual (08/01/2023 - 07/31/2024) Private
                                                  • Annual (08/15/2024 - 07/31/2025) Private
                                                  Beds

                                                  0

                                                  Baths

                                                  0

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                                                  Madera Apartment is a 960 - 1,536 sq. ft. apartment in San Antonio in zip code 78249. This community has a 2 - 4 Beds, 2 - 4 Baths, and is for rent for $625 - $835. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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