Number of reviews in the past 365 days | 35 |
Percentage of reviews responded to | 97.14% |
Average time to respond to reviews | 7.51 days |
Contact Property
Mela Luxury Apartments
1507 Mission Road
San Antonio, TX 78210
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 35 |
Percentage of reviews responded to | 97.14% |
Average time to respond to reviews | 7.51 days |
Thank you for your feedback! We are delighted to hear how much you have enjoyed our scenic location and the service of our attentive team members like Stephanie and Ashley. Still, we want you to be completely satisfied in your home. We have specific guidelines for pet owners to pick up after their pets to all work together to maintain a clean and hygienic living environment. Your comments tell us that a reminder is in order. If there is anything more you would like to add to this, please contact our office at your convenience. We appreciate your care for our community!
We are thrilled to hear that you had a satisfactory move-in experience! We hope that you will continue to enjoy our prime location and luxury apartments. Thank you for making us your home!
We are so thrilled to hear that you are enjoying your time in our community! We appreciate your fantastic feedback on our prime location, peaceful atmosphere, and the excellent service of our team. Thank you for your support!
We appreciate your excellent review! It is wonderful to know that you are enjoying your time in your new home. We hope that you will continue to enjoy the convenience of our prime location. Thank you for choosing us as your community!
What a wonderful acknowledgment of our community and team! We are thrilled that Meia, Stephanie, and the rest of our team were able to make the transition into our community smooth for you and your wife. Thank you for choosing us as your home!
We are disheartened to read your feedback, which certainly doesn't typify our high standards for quality and service. We are sorry if our team has been delayed in responding to your maintenance inquiries, as the comfort and satisfaction of our residents is important to us. We thank you, in advance, for giving us an opportunity to address this. If the issue remains unresolved, please email [email protected] We are glad you chose our community and are ready to restore your confidence!
We adore reading such enthusiastic feedback about residents who love our community. We strive to provide outstanding service, a well-maintained environment, and superb amenities. Your acknowledgment means a lot to us!
We are thrilled with your excellent feedback about our team! It is so pleasing to know that Marissa's exceptional service during your time with us made such a fantastic impression. Thank you for your appreciation!
We appreciate your enthusiastic review! It pleases us to know that our residents have peace of mind living in our community. We hope you will continue to enjoy our beautiful community areas and the service of our attentive team. Thank you for your support!
We appreciate your high praise for our community! It is delightful for us to know that our team's prompt service has had such a positive impact on your experience. Thank you for choosing us!
Hello, we're deeply sorry for any lapses in our upkeep of the community. We know how important cleanliness is when it comes to your ability to enjoy your home, and we regret that our efforts have fallen short of your expectations. Rest assured, we will make every effort to address the aforementioned issue and change your impression about our community. If there is anything more you would like to share, please stop by the office or give us a call. Thank you.
Thank you for sharing your enthusiastic comments and recommendation! We are thrilled to hear the many reasons you love living in our community, and it is our pleasure to provide our residents with an exceptional living experience. Please feel free to reach out to us if you need anything!
Thank you so much for sharing your wonderful description of our community and superb rating! We are delighted to hear how satisfied you are with our many offerings, including the convenient location. We are here to help, so please feel free to reach out to us if we can assist you in any way!
Thank you for your excellent rating of our community. Stephanie is one of our valued team members who is known to go the extra mile for our residents, and we'll be sure and pass along your kind words. Stay well!
We appreciate your outstanding review of our friendly, conveniently located community. How nice to receive your 5-star recommendation!
We truly appreciate your 5-star review, Samantha. Our team is committed to ensuring your comfort and peace of mind in the place you call home. Checking in on our residents is just one way we can show that we truly care about your experience in our community, and we're happy to hear that we have surpassed your expectations! Thank you for the recommendation.
Thank you for your feedback. We are sorry you feel dissatisfied with our team and aspects of our community, including maintenance of the swimming pool. We assure you that our residents? comfort and well-being are our priority, and we have several measures in place to help residents live peacefully. We would like to gather more information from you to better resolve your concerns, so please contact us at [email protected] at your earliest convenience. Thank you, and we look forward to connecting with you!
Thank you for your outstanding review. We strive to provide an attractive environment, superb amenities, and exceptional service, so your acknowledgment means a lot to us. Welcome home!
Thank you for your review. We hold our community to a high standard, so we are disheartened if you have experienced a decline in service and cleanliness around the community, as well as some other incidents described here. As we discuss your observations with our team, we would appreciate an opportunity to address your concerns with you directly. Please give us a call or come by the office when you have some time to talk. We hope to hear from you soon.
Thank you for highlighting our prime location and excellent amenities! It's great to know our community is the right fit for you.
We appreciate your feedback. We?re sorry you feel disappointed with our team's responsiveness to your concerns. We take pride in providing a comfortable and tranquil home to our residents, and our team strives to respond promptly to all maintenance requests. We?d like the opportunity to personally address your concerns, so please email us at [email protected] at your earliest convenience. Thank you in advance for your time!
Thank you so much for your favorable comments and superb 5-star rating! We appreciate your thoughtful acknowledgment of our team, and we're proud to provide our residents with an exceptional living environment. Please feel free to reach out to us if we can assist you in any way!
We are thrilled that you have chosen to make a home in our community! Thank you for your praise for our team - especially Stephanie. They all work hard to ensure that our residents have a pleasant living experience, and we are excited to pass along your kind words.
Thank you for your feedback and excellent rating! We're glad you are pleased with our beautiful community and amenities, but we're sorry you feel disappointed regarding pest control, maintenance matters, and other concerns. We strive to provide a comfortable and peaceful living environment, and we encourage our residents to notify us if something needs our attention. We would like the opportunity to personally assist you, so please call the office at your earliest convenience. We look forward to speaking with you. Thank you!
$999 - $1,099
530
7 Units
E1
$1,062 - $1,250
630
6 Units
A1
$1,085 - $1,250
664
7 Units
A2
$1,214 - $1,315
731
N/A
A2-e
$1,307 - $1,540
822
7 Units
A3
$1,399 - $1,515
885
1 Units
A3-e2
$1,454 - $1,575
830
2 Units
A3-e1
$1,482 - $1,620
970
4 Units
B1in
$1,524 - $1,775
953
7 Units
B1
$1,593 - $1,850
1,018
7 Units
B2
$1,661 - $1,874
1,159
7 Units
B3
Your unparalleled living experience is waiting at MELA's luxury apartments in San Antonio, TX. Discover an amenity-rich lifestyle in a historical location to signature architecture with cool cultural vibes, our collection of luxury apartment homes is a community like no other — a residential gem that offers the best of San Antonio right at your doorstep. Exquisite studio, one-, and two-bedroom apartments are meticulously designed with natural stone finishes, breathtaking panoramic views, soaking tubs, spacious balconies, and more. Plus, with our state-of-the-art fitness center, yoga studio, resort-style pool, and access to Mission Reach kayaking, walking, and biking, coming home will feel like your favorite vacation. Beautifully nestled near the San Antonio River and the Riverside Golf Course, and minutes to Southtown’s hot spots, every direction is a new adventure — but the truth is, everything you need is right here at Mela’s Southtown apartments for rent in San Antonio.
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Contact Property
Mela Luxury Apartments
1507 Mission Road
San Antonio, TX 78210