Ratings & Prices for Mela Luxury Apartments, San Antonio, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.1
Office Staff	4.2
Maintenance	3.9
Neighborhood	4.3
SatisFacts™ Tour Survey	4.7/5
SatisFacts™ Move-In Survey	4.6/5
SatisFacts™ Maintenance	4.4/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	35

Manager's Review Engagement

Percentage of reviews responded to	97.14%

Manager's Review Reply Time

Average time to respond to reviews	7.51 days

Ratings & Reviews (38 Reviews)

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Verified Resident 838639 • vrp • 2020 - 2021

Updated Review

02/24/2021

We moved in during Covid. The rental and onboarding experience was very professional. The community has many amenities which are not available or are not of the quality for the price included in rent. The rental rates do not take into account such factors.

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Previous Review

· 11/02/2020

Verified Resident • vrp • 2020 - 2021

02/22/2021

When I first moved in, I was welcomed by great office staff, Ashley and Stephanie. They were very helpful and answered all of my questions. The complex is beautiful. The ceiling fans are very strong, and I love it. The walls are also very thick, because… See More

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Mela Luxury Apartments Manager

02/24/2021

Thank you for your feedback! We are delighted to hear how much you have enjoyed our scenic location and the service of our attentive team members like Stephanie and Ashley. Still, we want you to be completely satisfied in your home. We have specific guidelines for pet owners to pick up after their pets to all work together to maintain a clean and hygienic living environment. Your comments tell us that a reminder is in order. If there is anything more you would like to add to this, please contact our office at your convenience. We appreciate your care for our community!

Verified Resident • vrp • 2021

01/25/2021

I love the apartment. It was very clean when we moved in. It is very quiet so far. We love the location and access to parks nearby. Can't wait to explore more of the small businesses in the area. So glad we picked this place.

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Mela Luxury Apartments Manager

01/26/2021

We are thrilled to hear that you had a satisfactory move-in experience! We hope that you will continue to enjoy our prime location and luxury apartments. Thank you for making us your home!

Verified Resident • vrp • 2020 - 2021

01/04/2021

I like living here. It is a very quiet and safe community.The property is well kept and clean. The staff is very friendly. I also think it is convenient to a lot of locations such as Downtown, The Riverwalk, etc.

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Mela Luxury Apartments Manager

01/07/2021

We are so thrilled to hear that you are enjoying your time in our community! We appreciate your fantastic feedback on our prime location, peaceful atmosphere, and the excellent service of our team. Thank you for your support!

Verified Resident 852083 • vrp • 2020

12/11/2020

I have had a good experience so far. I feel safe and satisfied with my apartment. I am only a few minutes to work which allows me to come home at lunchtime. And it only takes me a few minutes to get to work in the… See More

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Mela Luxury Apartments Manager

12/15/2020

We appreciate your excellent review! It is wonderful to know that you are enjoying your time in your new home. We hope that you will continue to enjoy the convenience of our prime location. Thank you for choosing us as your community!

Verified Resident 850777 • vrp • 2020

12/07/2020

Really appreciate the entire team from Mela especially Stephanie, they were so nice and professional and made the entire process as stress free as possible even after me and the wife had a million questions and requests.

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Mela Luxury Apartments Manager

12/09/2020

What a wonderful acknowledgment of our community and team! We are thrilled that Meia, Stephanie, and the rest of our team were able to make the transition into our community smooth for you and your wife. Thank you for choosing us as your home!

Verified Resident 786215 • vrp • 2020

11/14/2020

I can only speak for myself. This apartment was brand new when I moved in this past May. From the start I had 3 problems, shower handle loose, no hot water in the kitchen sink and no hot water in the bathroom sink. I reported these… See More

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Mela Luxury Apartments Manager

11/28/2020

We are disheartened to read your feedback, which certainly doesn't typify our high standards for quality and service. We are sorry if our team has been delayed in responding to your maintenance inquiries, as the comfort and satisfaction of our residents is important to us. We thank you, in advance, for giving us an opportunity to address this. If the issue remains unresolved, please email [email protected] We are glad you chose our community and are ready to restore your confidence!

Verified Resident 840405 • vrp • 2020

11/05/2020

Amazing!! Peaceful and beautiful Customer service and wonderful place to live Love the location Love everything hear The pool is amazing and the architecture is my favorite thing when I first drive by See More

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Mela Luxury Apartments Manager

11/07/2020

We adore reading such enthusiastic feedback about residents who love our community. We strive to provide outstanding service, a well-maintained environment, and superb amenities. Your acknowledgment means a lot to us!

Verified Resident 835894 • vrp • 2020

10/24/2020

Ms. Marissa Zepeda is a skillful staff. She helped me from the beginning until I moved this weekend. She even came to my apartment to make sure if everything is okay. She provided de keys and documents on time. Thanks Ms. Zepeda.

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Mela Luxury Apartments Manager

11/04/2020

We are thrilled with your excellent feedback about our team! It is so pleasing to know that Marissa's exceptional service during your time with us made such a fantastic impression. Thank you for your appreciation!

Verified Resident 831484 • vrp • 2020

10/12/2020

The community is great! The staff is wonderful! Such a beautiful and fun environment! I love how safe it feels here knowing not just anyone can come into the apartment complex without a gate code. Everyone is friendly!

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Mela Luxury Apartments Manager

10/21/2020

We appreciate your enthusiastic review! It pleases us to know that our residents have peace of mind living in our community. We hope you will continue to enjoy our beautiful community areas and the service of our attentive team. Thank you for your support!

Verified Resident 816186 • vrp • 2020

09/11/2020

The best apartment complex I have moved into thank you so much for always being there for us. Always resolving things as fast as possible. I don't what else to put here but the survey doesn't let me continue. See More

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Mela Luxury Apartments Manager

09/19/2020

We appreciate your high praise for our community! It is delightful for us to know that our team's prompt service has had such a positive impact on your experience. Thank you for choosing us!

Verified Resident 808021 • vrp • 2020

08/26/2020

My experience with MELA has been negative. For an Embrey managed property, I am beyond disappointed. The MELA has had numerous challenges and it seems that management either lacks the experience to handle these challenges or doesnt want to bother with them. The first challenge is… See More

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Mela Luxury Apartments Manager

09/02/2020

Hello, we're deeply sorry for any lapses in our upkeep of the community. We know how important cleanliness is when it comes to your ability to enjoy your home, and we regret that our efforts have fallen short of your expectations. Rest assured, we will make every effort to address the aforementioned issue and change your impression about our community. If there is anything more you would like to share, please stop by the office or give us a call. Thank you.

Verified Resident 806301 • vrp • 2020

08/21/2020

I love the environment. the pool is amazing & activities are countless here. dog park is amazing and I absolutely love my apartment as well as my amazing neighbor! i'd recommend the mela to anyone and everyone

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Mela Luxury Apartments Manager

09/02/2020

Thank you for sharing your enthusiastic comments and recommendation! We are thrilled to hear the many reasons you love living in our community, and it is our pleasure to provide our residents with an exceptional living experience. Please feel free to reach out to us if you need anything!

Verified Resident 804684 • vrp • 2020

08/17/2020

Brand new units. Very quiet. Best value by far based on location, price and amenities. Very close to downtown and more importantly my office. Dont have a pet but actually considering getting one based on how pet friendly the community seems to be.

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Mela Luxury Apartments Manager

08/21/2020

Thank you so much for sharing your wonderful description of our community and superb rating! We are delighted to hear how satisfied you are with our many offerings, including the convenient location. We are here to help, so please feel free to reach out to us if we can assist you in any way!

Verified Resident 800466 • vrp • 2020

08/05/2020

Stephanie is very professional and accommodating in dealing with the residents. The leasing office is good in promoting social distancing and preventing spread of covid19 in the community. I like it that internet/wifi/cable tv is available and included in the unit. See More

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Mela Luxury Apartments Manager

08/13/2020

Thank you for your excellent rating of our community. Stephanie is one of our valued team members who is known to go the extra mile for our residents, and we'll be sure and pass along your kind words. Stay well!

Verified Resident 800354 • vrp • 2020

08/05/2020

It's been an amazing experience. I am loving this apartment complex . I have everything at my reach makes everything so convenient. Amazing people everyone is very friendly. Overall I will recommend 100%.

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Mela Luxury Apartments Manager

08/13/2020

We appreciate your outstanding review of our friendly, conveniently located community. How nice to receive your 5-star recommendation!

Samantha Lopez • Resident • 2020

08/01/2020

I moved in April 2020, the community manager Andrea recently reached out to conduct a 90 day follow up and see how my living experience as been so far. That alone really impressed me as I have lived in many different communities in different states and… See More

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Mela Luxury Apartments Manager

08/19/2020

We truly appreciate your 5-star review, Samantha. Our team is committed to ensuring your comfort and peace of mind in the place you call home. Checking in on our residents is just one way we can show that we truly care about your experience in our community, and we're happy to hear that we have surpassed your expectations! Thank you for the recommendation.

anonymous • vrp • 2020

Updated Review

07/31/2020

This community is the worst ever and the management is the type that blame everyone else for the shortcomings of the complex. They don't hire the right people to do the right maintenance. They can't keep staff on board for more than a year in his… See More

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Mela Luxury Apartments Manager

08/19/2020

Thank you for your feedback. We are sorry you feel dissatisfied with our team and aspects of our community, including maintenance of the swimming pool. We assure you that our residents? comfort and well-being are our priority, and we have several measures in place to help residents live peacefully. We would like to gather more information from you to better resolve your concerns, so please contact us at [email protected] at your earliest convenience. Thank you, and we look forward to connecting with you!

Previous Review

· 09/10/2020

Verified Resident 797665 • vrp • 2020

07/29/2020

The office staff was extremely helpful during the whole move in process. Very professional they didn't even mind answering my hundred questions via phone calls while I was working out of town. The Apartment itself is beautiful and grounds are always clean.

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Mela Luxury Apartments Manager

08/01/2020

Thank you for your outstanding review. We strive to provide an attractive environment, superb amenities, and exceptional service, so your acknowledgment means a lot to us. Welcome home!

Resident • 2020

07/28/2020

Disclaimer - All reviews over 1-2 months old are when the Mela had like 0-30% capacity and took care of the place. Now we are at 40% capacity and stuff is already going haywire. Pros - No need to write the pros, spend 5 minutes on… See More

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Mela Luxury Apartments Manager

08/05/2020

Thank you for your review. We hold our community to a high standard, so we are disheartened if you have experienced a decline in service and cleanliness around the community, as well as some other incidents described here. As we discuss your observations with our team, we would appreciate an opportunity to address your concerns with you directly. Please give us a call or come by the office when you have some time to talk. We hope to hear from you soon.

Verified Resident 796065 • vrp • 2020

07/25/2020

Great location and many amenities. We chose this property due to size and location in a very up and coming neighborhood. Having the Riverwalk in our backyard is a huge advantage as we can easily do our daily walks.

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Mela Luxury Apartments Manager

08/05/2020

Thank you for highlighting our prime location and excellent amenities! It's great to know our community is the right fit for you.

Resident • 2020

07/19/2020

Very poor response to maintenance issues, car break ins, pool is not big enough and the inexperienced staff are not knowledgeable enough to call this poorly managed complex "LUXURY". In addition, the on site security is not very good... several car break ins and slow response… See More

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Mela Luxury Apartments Manager

07/28/2020

We appreciate your feedback. We?re sorry you feel disappointed with our team's responsiveness to your concerns. We take pride in providing a comfortable and tranquil home to our residents, and our team strives to respond promptly to all maintenance requests. We?d like the opportunity to personally address your concerns, so please email us at [email protected] at your earliest convenience. Thank you in advance for your time!

Verified Resident 750182 • vrp • 2020

07/06/2020

During my at the MELA, I have experienced occasions where I am in need of assistance from the main office staff or maintenance. I have consistently received very professional assistance in a timely manner. On each occasion, i have felt their efforts to be sincere and… See More

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Mela Luxury Apartments Manager

07/09/2020

Thank you so much for your favorable comments and superb 5-star rating! We appreciate your thoughtful acknowledgment of our team, and we're proud to provide our residents with an exceptional living environment. Please feel free to reach out to us if we can assist you in any way!

Verified Resident 778055 • vrp • 2020

06/10/2020

Staff here are amazing, Stephanie was a huge help as I made the big move from Maryland to Texas. The units are spacious even the one bedrooms, if you are a huge fan of natural light you may want to get a bigger unit as the… See More

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Mela Luxury Apartments Manager

07/13/2020

We are thrilled that you have chosen to make a home in our community! Thank you for your praise for our team - especially Stephanie. They all work hard to ensure that our residents have a pleasant living experience, and we are excited to pass along your kind words.

AJones4397 • Resident • 2020

06/05/2020

Moved here March 23 Been having bug problems when I leave 0 food out and clean everyday. Told them about it and they told me they would have pest control come every Wednesday and spray. I have only seen this once and I have been here… See More

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Mela Luxury Apartments Manager

06/10/2020

Thank you for your feedback and excellent rating! We're glad you are pleased with our beautiful community and amenities, but we're sorry you feel disappointed regarding pest control, maintenance matters, and other concerns. We strive to provide a comfortable and peaceful living environment, and we encourage our residents to notify us if something needs our attention. We would like the opportunity to personally assist you, so please call the office at your earliest convenience. We look forward to speaking with you. Thank you!

•

Updated Review

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Manager

Features & Amenities

Laundry

Washer and Dryer Included in Apartment Home

Parking

Covered Parking
Private Yard

General

BBQ and Picnic Area
Balcony or Patio
Bike Storage
Business Center
Ceiling Fan
City and Golf Course View
Clubhouse
Coffee Bar
Conference Room
Courtyard
Demonstration Kitchen
Dog Park
Elevator
Faux Wood Floors
Fitness Center with Yoga Studio
Game Room
Garden Tubs
Gated Access
Granite Countertops
High Ceilings
High Speed Wi-Fi in Every Apartment Home
On-site Dog Daycare
Outdoor Patio with Fire Pit
Outdoor Pavilion and Kitchen
Pool
River Access
Sky Lounge
Smart Lock Key Entry System
Stainless Steel Appliances
Tech Lounge with Wi-Fi
Under Mount Farm Sinks
Valet Dry Cleaning Service
Valet Trash Service
Vanity with Double Sinks
Walk In Closets
Walk In Showers
Walking Trails

Pets

Cats Allowed
Dogs Allowed

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$999 - $1,099
SQ. FT.
530
Available
Avail.
7 Units
Model
E1

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$1,062 - $1,250
SQ. FT.
630
Available
Avail.
6 Units
Model
A1

View Floor Plan

Price
Price
$1,085 - $1,250
SQ. FT.
664
Available
Avail.
7 Units
Model
A2

View Floor Plan

Price
Price
$1,214 - $1,315
SQ. FT.
731
Available
Avail.
N/A
Model
A2-e

View Floor Plan

Price
Price
$1,307 - $1,540
SQ. FT.
822
Available
Avail.
7 Units
Model
A3

View Floor Plan

Price
Price
$1,399 - $1,515
SQ. FT.
885
Available
Avail.
1 Units
Model
A3-e2

View Floor Plan

Price
Price
$1,454 - $1,575
SQ. FT.
830
Available
Avail.
2 Units
Model
A3-e1

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,482 - $1,620
SQ. FT.
970
Available
Avail.
4 Units
Model
B1in

View Floor Plan

Price
Price
$1,524 - $1,775
SQ. FT.
953
Available
Avail.
7 Units
Model
B1

View Floor Plan

Price
Price
$1,593 - $1,850
SQ. FT.
1,018
Available
Avail.
7 Units
Model
B2

View Floor Plan

Price
Price
$1,661 - $1,874
SQ. FT.
1,159
Available
Avail.
7 Units
Model
B3

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Your unparalleled living experience is waiting at MELA's luxury apartments in San Antonio, TX. Discover an amenity-rich lifestyle in a historical location to signature architecture with cool cultural vibes, our collection of luxury apartment homes is a community like no other — a residential gem that offers the best of San Antonio right at your doorstep. Exquisite studio, one-, and two-bedroom apartments are meticulously designed with natural stone finishes, breathtaking panoramic views, soaking tubs, spacious balconies, and more. Plus, with our state-of-the-art fitness center, yoga studio, resort-style pool, and access to Mission Reach kayaking, walking, and biking, coming home will feel like your favorite vacation. Beautifully nestled near the San Antonio River and the Riverside Golf Course, and minutes to Southtown’s hot spots, every direction is a new adventure — but the truth is, everything you need is right here at Mela’s Southtown apartments for rent in San Antonio.

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Mela Luxury Apartments?
The community is rated 4.1/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Mela Luxury Apartments?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Mela Luxury Apartments?
The community is rated 4.1/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.9/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 97.14% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 7.51 days to their community reviews in the past year.

Who manages Mela Luxury Apartments?
Embrey Management Services

What is the pet policy at Mela Luxury Apartments?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths

What is the move-in special?
HOP into Savings 6 weeks upfront and 1 month prorated