It's rare if ever that I take the time to right a review and most times it seems people only do so when there is something negative. I recently moved into Mission Hills Apartments, and wanted to particularly recognize Monique who took me through the entire moving in process and made it a very personable, professional and trouble free process. From the time I walked in the office the first time looking at potential apartments, Monique went out of her way to answer any and all questions that I had as well as make me feel that I was simply not another potential tenant in a very large complex, but an individual who had her complete and genuine attention.
I found it especially noteworthy that on one occasion I came in and she was about to leave for lunch and instead of handing me off to another associate who was busy with other tenants she delayed going to lunch to sit down with me and answer some more questions I had about the facility etc.
Last of all on the day I moved in, instead of simply handing me the keys and a check list, she took the time to personally walk through the apartment with me to ensure everything was in order and that I was happy with the material condition and the way the apartment looked. So thanks Monique, I appreciate the professionalism, attention to detail and exemplary customer service you provided during my move in. Keep up the great work!!