Resident · 2016
I have lived here for almost a year now and the complex itself is nice. The office staff could be a little more on top of things but nonetheless they are good. Maintenance since I've been here has been a little rocky, they have gone through 2, 3 or maybe even more maintenance men. There has been a new guy that has been coming to take care of my requests, I believe his name is Derek and he has just been an angel. He never has an excuse of why something cant be fixed same day and ACTUALLY fixes it unlike the others that have come through or that still work here. The water gets turned off a lot but the office staff does a great job of notifying us a day before it will be turned off with a time frame. I gave maintenance 5 stars because of Derek but before him it would have been a 3. The complex is pet friendly but I would recommend more pet stations for people to clean up after their pets. The location is very convenient to many places like HEB, medical center, HWY 410 and I-10. If you have elementary school aged kids there is a school next door to the complex. I'm writing this review in hopes it can only get better from here. I've slowly seen change and it seems to be for the better. My lease is coming up soon and I'm definitely considering staying.
Northgate Village Apartments Manager
Good afternoon! Thank you so much for your kind rating! We hope you will continue to stay with us. Every day is an opportunity to improve and we hope we can prove to you we care! Thank you!