Renter Ratings

Noise	N/A
Grounds	3.8
Safety	3.8
Office Staff	3.8
Maintenance	4.3
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	4.75 days

Ratings & Reviews (83 Reviews)

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Noise

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NOVA Manager

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• 2020 Not Recommended

Updated 05/26/2020

Reviewed 05/26/2020

I appreciate the community for the units with attached garages and fenced in back yards for pet owners. It would be even better if the grounds were kept cleaner (especially the dog park) and noise levels of tenants were better. Also, the valet garbage, dog park… See More

NOVA Manager28/28/2020

We are disappointed to hear that you did not have a more positive experience with us at NOVA. We would like to have a better understanding about your experience. Please reach out to us at (210) 694-2200 at your earliest convenience and we will do our best to resolve this with you. Miranda Huerta

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• 2016 - 2020 Not Recommended

Updated 05/22/2020

Reviewed 05/22/2020

Very rude, disrespectful and unfreindly staff in the front office. Every time you go there, the moment you step inside the office, you feel you are not welcomed. The only people they are nice to, are the potential residents.

NOVA Manager28/28/2020

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (210) 694-2200. We look forward to hearing from you. Miranda Huerta

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• 2019 - 2020 Recommended

Updated 05/20/2020

Reviewed 05/20/2020

Love having access to all the amenities. Im not originally from Texas but Im definitely not regretting moving in this neighborhood and hopefully will be here for the next few years to come. Although the neighborhood and amenities included are outstanding I feel the people here… See More

NOVA Manager28/28/2020

We really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Miranda Huerta

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• 2020 Recommended

Updated 05/07/2020

Reviewed 05/07/2020

Overall, I have to say I am extremely satisfied with my decision to lease here. I have had nothing but peace of mind living here so far, and that definitely means something considering I ended up leasing amidst a global pandemic. If you are looking for… See More

NOVA Manager07/07/2020

We are so happy to read such a great review about NOVA! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Thank You, Miranda Huerta

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• 2019 - 2020 Recommended

Updated 05/07/2020

Reviewed 05/07/2020

Beautiful place to live. The trees are wonderful and we love having lots of hummingbirds visit us daily. Our apartment is spacious and we love the garden tubs, attached garage and having 2 balconies. We also love having 2 entrances to our unit. We are very… See More

NOVA Manager07/07/2020

Thank you for taking the time to leave a review for us at NOVA. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day! Miranda Huerta

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Verified Resident 764826 • 2020 Recommended

Updated 05/03/2020

Reviewed 05/03/2020

This is a beautiful friendly community. Ive seen so many beautiful dogs and everyone works to keep their homes and areas clean. The staff is friendly and communicative and maintenance comes in a timely manner. The living space is great.

NOVA Manager04/04/2020

We are so happy to read such a great review about NOVA! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank You, Miranda Huerta

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Claudia_J • Resident • 2019 - 2020 Recommended

Updated 02/26/2020

Reviewed 02/26/2020

We moved into these apartments last year in September and I am so glad we did. The staff here is very helpful and knowledgeable and are always having cool resident events and having cookies and pizzas delivered straight to our apartments. The price is well worth… See More

NOVA Manager11/11/2020

Claudia_j, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thank You, Miranda Huerta

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Resident • 2019 Recommended

Updated 09/26/2019

Reviewed 09/26/2019

We are enjoying our apartment - nice upgrades, spacious feel. The community is calm and quiet, even though we live near the dog park! It has been a good transition spot. I did go down to the pool a few weeks ago and was disappointed that… See More

NOVA Manager03/03/2019

Thank you for taking the time to write us a review. We are happy to hear that you have enjoyed your stay with us. I would also like to sincerely apologize for the issue you are having. Thank you for bringing this to my attention, we will use your comment to refine our effort s to ensure this issue does not happen again. Sincerely, Flora Rojas-Community Manager

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Resident • 2018 - 2019 Not Recommended

Updated 01/06/2019

Reviewed 01/06/2019

Dogs barking all the time, loud neighbors, run down / beat up appliances, dirty stairwells and hallways, maintenance doesn't respond timely or doesn't respond at all (and still closes out your requests), smoke detectors beeping all over the place. I could keep going, but you probably… See More

NOVA Manager13/13/2019

Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (210) 694-2200 to discuss this further. Sincerely, Flora Rojas Community Manager

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Resident • 2018 Recommended

Updated 12/02/2018

Reviewed 12/02/2018

Since June 2018 the lighting on property is awful in some area's including the entrance, parking lot and amenity center/pool have minimal lighting, many non working lights. I have many photos to show lights out and have reported on it. It is very dark and especially… See More

NOVA Manager09/09/2018

Hi Anonymous, Thank you for taking the time to write us a review. I would also like to sincerely apologize for the issue you are having. Thank you for bringing this to my attention, we will use your comment to refine our efforts to ensure this issue gets corrected and doesn't happen again. Thank you for being a part of our community! Sincerely, Flora Rojas Community Manager

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[email protected] • Resident • 2018 Recommended

Updated 11/07/2018

Reviewed 11/07/2018

I love this community because of the layouts, the staff is super friendly and always meet or exceed my expectations!! The maintenance is awesome , when I need them. They are always doing things to bring the community together. They are animal friendly and most of… See More

NOVA Manager13/13/2018

[email protected], we're happy you found our staff to be so supportive during your experience here at Sendera Landmark. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Flora Rojas- Community Manager

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Resident • 2018 Recommended

Updated 10/15/2018

Reviewed 10/15/2018

I love this place because of the staff is always so professional, respectful & courteous all of the time!! Both my dog & i have been living here a little over a year & we just love it!! I have never had noise probs one time… See More

NOVA Manager29/29/2018

Thank you for your review. We are happy to know that you are enjoying your new apartment home. Thank you for being a part of our community! Sincerely, Flora Rojas Community Manager

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ensomoto • Resident • 2017 - 2018 Recommended

Updated 09/25/2018

Reviewed 09/25/2018

Insanely nice staff and hard working maintenance crew. My area is very quiet, but the people around me are super friendly and respectful. Also a great dog park community and the regular Events / Food Trucks are a huge plus.

NOVA Manager24/24/2018

Hi Ensomoto, thank you so much for your positive comments about Sendera Landmark! We hope to see you at Food Truck Thursday tomorrow! Have a wonderful day. Sincerely, Flora Rojas Community Manager

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Resident • 2018 Not Recommended

Updated 06/14/2018

Reviewed 06/14/2018

It wasn't a bad place to live, but the staff was horrible. Screwed us over after we moved out. They don't tell you this, but you can schedule a tour when you move out! Make sure you do that, or they will over charge you. Thank… See More

NOVA Manager04/04/2018

Hello Anonymous, I'm sorry to hear that we did not meet your expectations. I'd be more than happy to discuss your concerns with you. Please reach me at our office at your convenience: 210-694-2200. Sincerely, Flora Rojas Community Manager

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Kevin_G898 • Resident • 2018 Recommended

Updated 02/25/2018

Reviewed 02/25/2018

This goes out to the stupid lying ------ that posted on: Reviewed 02/22/2018 Yeah this is a massage to you. I don’t understand these bad reviews on here this property is amazing. 1.People driving around blasting music where lol I’ve been here for over a year… See More

NOVA Manager23/23/2018

Thanks for the feedback, We strive to provide excellent service for all residents at Sendera Landmark. Thank you for being a valued resident! Sincerely,Flora Rojas Community Manager

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Mltz657 • Resident • 2018 Not Recommended

Updated 02/22/2018

Reviewed 02/22/2018

Property is decent if you don't mind the crazy drunk people driving around blaring loud music or people running into fences. Cars are constantly being broken into cause there's no security. People wait to follow through the gate. Maintence guy is ok if he's not asked… See More

NOVA Manager23/23/2018

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (210) 694-2200 so we can work towards a resolution. Sincerely, Flora Rojas-Community Manager

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rnvilla84 • Resident • 2017 - 2018 Not Recommended

Updated 01/29/2018

Reviewed 01/29/2018

I was not impressed with this community as I had expected. Since this is near UTSA, you would have to be understanding of the loud music and overall noise college students tend to make when living in apartments. Also, since they are such small apartments (… See More

NOVA Manager24/24/2018

Hi rnvilla84, I'm sorry to hear that we did not meet your expectations. I'd be more than happy to discuss your concerns with you. Please reach me at our office at your convenience: 210-694-2200. Sincerely, Flora Rojas Community Manager

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Yessica1108 • Resident • 2017 Recommended

Updated 12/31/2017

Reviewed 12/31/2017

Staff is very friendly and always just a call or email away. Maintenance does take a little while to come by, but it's expected since there's a lot of buildings. My family and I moved from Laredo and this is the one apartment complex I actually… See More

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Prospective Resident • Visited 2016 Recommended

Updated 10/19/2017

Reviewed 10/19/2017

Great apartment! Excellent customer service & super fast in responding to questions/calls/ emails. Maintenance staff is fast & very good at solving everything. If you're looking to live in an apartment, this is a great one to check out!

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roseyrae31 • Resident • 2015 - 2017 Recommended

Updated 09/03/2017

Reviewed 09/03/2017

Awesome place to live. Pet friendly but not very kid friendly. 2 dog parks but no where for kids to play.

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armandolemus24 • Resident • 2017 Recommended

Updated 08/09/2017

Reviewed 08/09/2017

This is a great and quiet place to live at. The first month living here has been really good and looking forward to staying here for a while

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Resident • 2016 - 2017 Recommended

Updated 06/03/2017

Reviewed 06/03/2017

I love the community. The staff is great. The grounds is clean. Every month there's always a new activity going on in our community. I love it here.

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Resident • 2012 - 2017 Recommended

Updated 05/19/2017

Reviewed 05/19/2017

I have lived here for 4 years and I love it. They upgrade the complex and add new things relatively fast. Management is always helpful as when as maintenance

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Resident • 2017 Recommended

Updated 05/17/2017

Reviewed 05/17/2017

I love it here so close to all shopping centers

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Resident • 2017 Not Recommended

Updated 05/02/2017

Reviewed 05/02/2017

Great place to live! Management is always nice and courteous they always are glad to help!

NOVA Manager13/13/2017

Hello, thank you for taking the time to leave a review for us at Sendera Landmark. We're happy we could meet your expectations! - Sendera Landmark Management

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Features & Amenities

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