Pradera Apartments
#6,138 #63 #979

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Pradera Apartments

11631 Culebra Road, San Antonio, TX 78254
(67 Reviews)
$1,949 - $2,299/mo

Move-In Specials

Summer, Sun, & Extra Funds! Live 1 month free!* *Restrictions apply. Contact a leasing professional for details.

Reviews

(56)

4.3 rating

See Details

67 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1151908

Verified Resident 2021 - 2024

4/20/2024

This is an excellent community. Now that the city has placed a signal light access to the busy road is safer and makes it better to live here. Overall this is a great friendly neighborhood with extremely respectful, courteous, and friendly staff. I love it here.

    Manager

    4/24/2024

    Pradera Apartments
    Hello, Thank you so much for the positive words! I'll be sure to let the rest of the team know, too. Please don't hesitate to get in touch with us at 210-521-1000 or by email at praderatx@greystar.com, if there's anything more we can do for you! Have a great day. Best Regards, Krystana Carrasco Community Manager
    Review Author Icon

    Resident 1243944

    Verified Resident 2022 - 2024

    4/13/2024

    Clean neighborhood with great amenities and staff. For parents, there are good schools nearby, and access to good food/grocers are all around us. There are safety concerns regarding construction/inspection practices of these homes. Get your HVAC system checked for CO leaks before moving in.

      Manager

      4/19/2024

      Pradera Apartments
      Hi, Thank you for taking the time to write a review. Reach out to us at 210-521-1000 or email us at praderatxmgr@greystar.com if you need anything. Have a great day! Best Regards, Krystana Carrasco Community Manager

      Updated Review

      Review Author Icon

      Resident 904439

      Verified Resident 2021 - 2024

      4/13/2024

      I very much enjoy living here. I’ve just completed my third year. I am looking forward to another year here as long as they don’t raise the rent. I wish they took a little bit better care of the grounds because that is a big chunk of our rent that is mandatory unfortunately, but for the most part with the staff and maintenance has always been pleasant

        Manager

        4/19/2024

        Pradera Apartments
        Hi, Thank you; we appreciate your feedback! Please, don't hesitate to reach out to us at 210-521-1000 or email us at praderatxmgr@greystar.com if you need anything. Have a great day. Best Regards, Krystana Carrasco Community Manager
        Review Author Icon

        Resident 1219455

        Verified Resident 2023 - 2024

        1/23/2024

        It is nearly impossible to reach management, whether it’s through email or phone. It has taken weeks to hear back through email. It took a whole ordeal and reaching higher-ups to even get ahold of someone by email or phone to get my move in keys, since it was close to the new years holiday. They left a temp-agency staff in the office with no access to email to give me my keys, and she had no answer to my questions because she had no access to the email. She had to call maintenance to even see if my unit was ready after I drove 6 hours from my old home to SA to move in. It was very unprofessional.

          Manager

          2/6/2024

          Pradera Apartments
          Hello, Thank you; we appreciate your feedback. Hope we can be of assistance to you in the future! If anything comes up, please call us at 210-521-1000 or email us at praderatx@greystar.com. Warmest Regards, Krystana Carrasco Community Manager
          Review Author Icon

          Resident 1184210

          Verified Resident 2023

          9/26/2023

          Front office staff lied about services and offers, so I would agree to the lease (service to install stairs in backyard, honoring a promotional rate since we didn’t get our requested move in date due to the office reps error, cleaning the home before move in)

            Manager

            9/28/2023

            Pradera Apartments
            Hello, We appreciate you taking the time to leave us this feedback. We understand the importance of keeping our promises to our residents. We would like the opportunity to effectively address and rectify the situation. Please reach out to our team directly at 210-521-1000 or by email at praderatxmgr@greystar.com; so that we can discuss your concerns further and work towards a resolution. Sincerely, Krystana Carrasco Community Manager
            Review Author Icon

            Resident 1160156

            Verified Resident 2023

            7/17/2023

            Living at Pradera has been pleasant thus far. I enjoy the walkability of the neighborhood. The home styles and layout options were great, the amenities center is nice and well maintained, and the maintenance team has been very responsive with our requests. Now that we’re settled it’s a great place to call home.

              Manager

              7/26/2023

              Pradera Apartments
              Hello Verified Resident 1160156, we appreciate your positive review about your recent experience with us!
              Review Author Icon

              Resident 1156692

              Verified Resident 2023

              7/6/2023

              The gates need to fixed sooner than later. There needs to be onsite security. There needs to be a community park for the children. The dogs have a park but the kids don’t. That’s doesn’t make sense to me.

                Manager

                7/8/2023

                Pradera Apartments
                Hello Verified Resident 1156692, thank you for your feedback, we are currently working with a few vendors to be able to complete the repair needed for the gate system to be brought back online. Signal 88 does patrol the Pradera community daily, please reach out to the office team to further discuss any concerns, we can be reached at 210-521-1000 or pradreatxmgr@greystar.com. Look forward to assisting you.
                Review Author Icon

                Resident 1152298

                Verified Resident 2022 - 2023

                6/21/2023

                The community does not do much to maintain or improve the amenities and safety features. The exterior wall by the front was missing for 6 months and now the front gate has been broken for 6 months. The pool is a nice feature, but does not get the attention it needs to be clean and enjoyable. Would not recommend this community unless changes are made.

                  Manager

                  7/8/2023

                  Pradera Apartments
                  Hi Verified Resident 1152298, thank you for taking the time to leave your feedback. The fence line between Pradera and the Commercial space located in front of the community did take some time, however the Commercial space ownership was able to complete the repair needed to restore the area where the fencing was knocked down. Currently, we are working with a few vendors in order to complete the repair needed for the gate system to be brought back online. Maintaining the community amenities is a priority for our team, please reach out to the leasing office anytime, we are happy to assist. The team can be reached at 210-521-1000 or praderatxmgr@greystar.com
                  Review Author Icon

                  Resident 1143961

                  Verified Resident 2023

                  5/25/2023

                  My experience was pleasant overall. The only issues I have are the staff not being readily available to answer questions. Someone needs to answer the phone. More staff is needed. Also, the front gate! Please fix it!

                    Review Author Icon

                    Resident 1143374

                    Verified Resident 2022 - 2023

                    5/23/2023

                    It’s a great community. I just wish they kept it nice. Swept dirt off the road and small rocks that have piled everywhere. Cleaned the streets. Fixed speed bumps. Fixed the gates that are always left open 24/7

                      Review Author Icon

                      Resident 1137491

                      Verified Resident 2023

                      5/5/2023

                      We decided to rent for two reasons: 1. 4 bedrooms and 2. Gated community. Since we have moved in, the entry gate has never closed. The exit gate is always close and works as expected. I can understand having the entry gate open for a couple of hours at times of high flow (morning and evening commuting), but should be closed with authorized access only between those hours. The house itself is okay; sub-contractor level materials seem to have been used in construction. All floors upstairs always squeak and have bowed between joists (probably 1/2 or less decking). Love the convenience and the neighbors, but should have conducted a more thorough check on the crime statistics prior to choosing this area to reside.

                        Manager

                        5/17/2023

                        Pradera Apartments
                        Hello Verified Resident 1137491, thank you for your review, please contact the leasing office, we would be happy to discuss these concerns with you.

                        Updated Review

                        Review Author Icon

                        Resident 996178

                        Verified Resident 2021 - 2023

                        5/3/2023

                        The Pradera Community is one where my family and I feel safe and I trust my neighbors to be good citizens. I would recommend this community to anyone that doesn’t want to share walls but would love to be apart of a good community.

                          Manager

                          5/5/2023

                          Pradera Apartments
                          We appreciate your positive review about your experience at Pradera!
                          Review Author Icon

                          Resident 1127192

                          Verified Resident 2023

                          4/2/2023

                          Pradera feels like its out of a movie in this complex its so quiet and everyone I've come across is super friendly so far. It reminds me of Edward Scissorhands minus the crazy house colors haha I love it here and the amenities are awesome!

                            Manager

                            4/4/2023

                            Pradera Apartments
                            We appreciate your positive review about Pradera!
                            Review Author Icon

                            Resident 1115223

                            Verified Resident 2022

                            2/22/2023

                            The property has nice looking units. My move in experience was not great due to my unit not being clean when i moved in, nail holes in every room/wall. Windows areas were black and filthy(maybe moldy?) Backyard paint is very faded. I honestly would not recommend moving based on my experience.

                              Manager

                              3/6/2023

                              Pradera Apartments
                              Hello Verified Resident 1115223, We regret to hear that your move-in experience was negative. I would like to get some more details about your experience with us, please contact me at 210-521-1000 or at praderatxmgr@greystar.com

                              Updated Review

                              Review Author Icon

                              Resident 1086101

                              Verified Resident 2022

                              1/26/2023

                              Safety has been a huge concern for multiple residents and has yet to be addressed by the office. Front gate hardly ever works properly and is often either left open or won’t close. Office never answers the phone and does not return calls. E-mails are not responded to in a timely manner. Must physically go to the office for any kind of communication. Overall very disappointed in my experience here. It has fallen short in numerous aspects especially considering the high price of this place. 2/5 Stars and would not recommend. It looks nice but the important areas are being ignored and glossed over. On a positive note the maintenance team is amazing!

                                Manager

                                3/6/2023

                                Pradera Apartments
                                Good afternoon Verified Resident 1086101, We are disappointed to hear that you have not had a more positive experience with us at Pradera Luxury Rental Homes. I don't have your contact information in this review, please reach out to us at 210-521-1000 or by email praderatxmgr@greystar.com, we look forward to speaking soon.
                                Review Author Icon

                                Resident 937238

                                Verified Resident 2022

                                1/19/2023

                                So far, not over the moon. Wish I had research the neighborhood better. Residents seem very nice. Poor communication with front office. Maintenance answers work orders but the work is lacking. Wish attention to detail was primary.

                                  Manager

                                  1/25/2023

                                  Pradera Apartments
                                  Hello Verified Resident 937238, we apologize if we were not able to speak with you. Please reach out directly to praderatxmgr@greystar and I will be happy to assist you! Thank you!

                                  Updated Review

                                  Review Author Icon

                                  Resident 982541

                                  Verified Resident 2019 - 2022

                                  12/20/2022

                                  Very community oriented people. I feel grounds could be kept up better than they are. My son broke his ankle in back yard due to high porch area and rocks throughout back yard. Community gate doesn't stay functional all the time which could lead to un-safe conditions like theft.

                                    Manager

                                    4/28/2023

                                    Pradera Apartments
                                    Hello Verified Resident 982541, I don't see your contact information, could you please contact the leasing office at 210-521-1000. Thank you, The Pradera Team
                                    Review Author Icon

                                    Resident 1093553

                                    Verified Resident 2022

                                    12/12/2022

                                    Was very disappointed when we arrived to our home. It was dirty and called a cleaning service to address before the movers arrived. Was promised a credit but have yet to see it. Have requested to have something to be done about the back yard since there is no grass and with recent rain has become a mud pit. Was told it would be re-sod but nothing yet after 3 months we are still waiting, very disappointed. On the up side, maintenance has addressed our issues quickly (other than what was mentioned above). Office staff is friendly and understanding, we realize there are processes to follow but sure would like to have our yard addressed.

                                      Manager

                                      4/28/2023

                                      Pradera Apartments
                                      Hello Verified Resident 1093553, Please reach out to the leasing office. We can be reached at 210-521-1000 or by email at praderatx@greystar.com Thank you, The Pradera Team
                                      Review Author Icon

                                      Resident 1089075

                                      Verified Resident 2020 - 2022

                                      11/28/2022

                                      Not very good at this moment, but l will continue to try with management................................................ There is a history of things, but you can call me for more details....................................................

                                        Manager

                                        11/30/2022

                                        Pradera Apartments
                                        Hello Verified Resident 1089075, we regret to hear that you have unresolved concerns. I would be happy to speak with you and assist, I do not see a number or name listed for us to reach out, please contact us at 210.521.1000 or by email praderatxmgr@greystar.com
                                        Review Author Icon

                                        Resident 1079692

                                        Verified Resident 2022

                                        10/30/2022

                                        A lovely residence. Well built and Well maintained .Community Staff is premium, bar none. Very responsive, professional, and kind. Love the staff, hate the GreyStar corporation/company. Lived in two other communities managed by Greystar in San Antonio; corporate/executive management they budget poorly, plan poorly, and have taken a strategic position of reactive property management approach, not a proactive management approach. Corporate will bury you in surveys, but to no effect on feed-back… feed-back to them is a business metrics point, not an action point..However;I knew this; before going into Pradera. Local staff are great!, if only GreyStar corporate/executive management would get the hell out of their way and let the local office people make executive decisions… Alas; big company, purposely slow corporate/executive decision structure, the accounting bottom line is more important, than residents’ quality-of-life. I have industry experience in this space, I was a Board of Trustees member of a very large condominium community in Nashua, New Hampshire back in the 80’s. The more things change, the more they stay the same… I fully comprehend/understand, unlike most residents here… our local management office operates under strict GreyStar corporate parameters that most do not see.. nor understand…Example: A switch-plate/pressure-plate traffic… See More>
                                          Manager

                                          11/4/2022

                                          Pradera Apartments
                                          Hi Verified Resident 1079692, thank you so much for your positive comments about the Pradera Team. We are always happy to assist our residents/community in any way that we can. Please reach out to the office, 210-521-1000 or at praderatxmgr@greystar.com, I look forward to speaking with you. Sincerely, Brooke, Community Manager
                                          Review Author Icon

                                          Resident 1064913

                                          Verified Resident 2019 - 2022

                                          9/10/2022

                                          Quiet neighborhood and friendly community. Leasing staff attentive and addresses concerns effectively. Never had any ssues with using the amenities. Highly recommend this community. Been living here over 3 yrs and no complaints!

                                            Manager

                                            9/14/2022

                                            Pradera Apartments
                                            Hello Verified Resident 1064913, we are so happy to read such a great review about Pradera Luxury Rental Homes!
                                            Review Author Icon

                                            Resident 1049801

                                            Verified Resident 2022

                                            7/30/2022

                                            I have lived in La, Ct, Pa, Oh, Va & by far this is the worst community or house complex I have lived in. The unit was full of dust & webs everywhere when I moved in & was full of ants. The pest control person did not want to do anything & never tried to find the nest for those ants so my problem did not go away. I had to hire Orkin to help with my ant problem. Overall I’m v unsatisfied with the staff & services.

                                              Manager

                                              8/28/2022

                                              Pradera Apartments
                                              Good afternoon Verified Resident 15653, we are disappointed to hear about your negative experience at move-in. Please reach out to our Community Manager via phone at 210.521.1000 or email praderatxmgr@greystar.com, to further discuss this issue and your feedback so that we may better assist you and improve your home experience at Pradera. Thank you, we look forward to talking with you.

                                              Updated Review

                                              Review Author Icon

                                              Resident 898953

                                              Verified Resident 2021 - 2022

                                              7/29/2022

                                              The staff here is great when you can reach someone- emails are only rarely returned and the phone is rarely answered. Rent went up over $230 to renew my lease and that is ridiculous. Recently we’ve had a string of car break ins and the gate is always “broken”

                                                Manager

                                                8/28/2022

                                                Pradera Apartments
                                                Hello Verified Resident 898953, thank you for reaching out. We apologize if we have not been able to speak with you, please reach out to me directly at praderatxmgr@greystar.com, I would be happy to assist you with any questions or concerns. Unfortunately, criminal activity can occur anywhere, we strongly encourage residents to report any suspicious activity or instances as soon as possible to local authorities and our office. The entrance and exit gate to the community are both currently operational. We look forward to speaking with you! Brooke Couch, Community Manager
                                                Review Author Icon

                                                Resident 1045789

                                                Verified Resident 2022

                                                7/18/2022

                                                We love this comunity the neibors the areas are beautiful and feel in peace here just we have almost a month and we love it . just this days my neibors are been pass for car break ins at the night and they said this never happend before so please be vigilant at night and well keeo each other in communication we love our comunity and we don’t want to this he happend here thanks

                                                  Manager

                                                  7/22/2022

                                                  Pradera Apartments
                                                  Hello Verified Resident 1045789, we appreciate you taking the time to leave us this feedback. We're very happy to read that your experience with our community thus far has been a positive one. Unfortunately, criminal activity can and will happen anywhere so yes, we always encourage our residents to be aware and to report anything that seems out of the ordinary. Thanks again for taking the time to leave us this information about your recent visit. Have a great day! Jennifer Ford, Greystar Associate for Pradera Luxury Rental Homes
                                                  Review Author Icon

                                                  Resident 1034772

                                                  Verified Resident 2022

                                                  6/11/2022

                                                  Since moving into Pradera Luxury Rental Homes, my family and I have felt so comfortable and welcomed in our new home.The Pradera Team have been amazing from yard maintenance, pest control, maintenance repair and any other questions that we may have the office staff are quick to respond with such professionalism. Thank you for making our stay here at Pradera Luxury Rental Homes quite enjoyable.

                                                    Manager

                                                    6/14/2022

                                                    Pradera Apartments
                                                    Hi Verified Resident 1034772, thank you so much for your positive comments about Pradera Luxury Rental Homes! Our team strives to deliver an excellent experience. If you have any needs or questions, please reach out!

                                                    Floor Plans & Pricing

                                                    3 Bedrooms

                                                    Bluebonnet

                                                    3 Beds, 2.5 Baths | 1,555 sq. ft.

                                                    $1,949

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Azalea

                                                    3 Beds, 2 Baths | 1,435 sq. ft.

                                                    $1,999

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    4 Bedrooms

                                                    Cypress

                                                    4 Beds, 2.5 Baths | 1,942 sq. ft.

                                                    $2,299

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B+

                                                    Review Ratings

                                                    Noise

                                                    4.2

                                                    Grounds

                                                    4.3

                                                    Safety

                                                    3.3

                                                    Office Staff

                                                    3.0

                                                    Maintenance

                                                    5.0

                                                    Neighborhood

                                                    3.8

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B-

                                                    Number of reviews in the past 365 days

                                                    6

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B+

                                                    Average time to respond to reviews

                                                    6.83 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $20. Restrictions: We welcome 2 pets per home.There is a $300.00 pet deposit($300 non-refundable) for first pet, additional pet is $200.00 deposit ($200 non - refundable). Pet rent is $20.00 per month/per pet. No weight limit and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
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                                                      More Info
                                                    • Dogs Allowed
                                                      Rent: $20. Restrictions: We welcome 2 pets per home.There is a $300.00 pet deposit($300 non-refundable) for first pet, additional pet is $200.00 deposit ($200 non - refundable). Pet rent is $20.00 per month/per pet. No weight limit and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
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                                                    Other
                                                    • Cyber Cafe with Wi-Fi
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Picnic Area
                                                    • Pool
                                                    • Walking Trails
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                                                    Leasing

                                                    Pradera is redefining rental living and delivers everything you are looking for. This gated enclave of single-family detached rental homes brings to life the new American Dream with spacious floor plans, resort-style amenities and a location close to work, play, sports, and great schools. Our beautifully crafted three and four-bedroom single family homes feature front and back yards, two-car direct-access garages and unparalleled interior finishes with features like quartz countertops, stainless steel appliances and ceramic tile backsplashes. Steps away from your spacious home brings you to a private clubhouse with Wi-Fi access, state-of-the-art fitness center, resort-style pool, walking trails, dog park and picnic areas. Pradera is conveniently located in Far West San Antonio with dining, entertainment and shopping just up the road. Enjoy life in one of the fastest growing areas of San Antonio and experience a better way of living.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 11:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3431

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 67 number of votes by renters, Pradera Apartments is currently rated 4.3 out of 5 stars.
                                                    Pradera Apartments is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Pradera Apartments is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Pradera Apartments is rated 4.2/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Pradera Apartments is rated 3.3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Pradera Apartments is rated 3.8/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Pradera Apartments is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 6.83 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per home.There is a $300.00 pet deposit($300 non-refundable) for first pet, additional pet is $200.00 deposit ($200 non - refundable). Pet rent is $20.00 per month/per pet. No weight limit and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Rent: $20
                                                    Restrictions: We welcome 2 pets per home.There is a $300.00 pet deposit($300 non-refundable) for first pet, additional pet is $200.00 deposit ($200 non - refundable). Pet rent is $20.00 per month/per pet. No weight limit and aggressive breeds are prohibited. Please call our Leasing Office for complete Pet Policy information.
                                                    Pet Limit: 2
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths
                                                    4 Beds, 2.5 Baths
                                                    Summer, Sun, & Extra Funds! Live 1 month free!* *Restrictions apply. Contact a leasing professional for details.

                                                    Contact Property

                                                    July 2024

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                                                    Pradera Apartments is a 1,435 - 1,942 sq. ft. apartment in San Antonio in zip code 78254. This community has a 3 - 4 Beds, 2 - 2.5 Baths, and is for rent for $1,949. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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