Review History for Verified Resident 537024

Ridge at Bandera Apartments


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Resident 537024

Verified Resident 2018

9/4/2018

Overall Im ok with my decision to live in this community. It is very quiet and close to my daughters school which are my two favorite things about it. Move in was stressful and slightly irritating. They could not have the apartment ready on my scheduled move in date and had to push it back 2 days, unfortunately I had already scheduled time off from work and arranged to have family help and do the same. So that was a definite inconvenience. I asked if they could have the apartment ready sooner, the day after original move in, if notno worries, could pick a later date, and they tried but a few things lacking. I was told carpets were being replaced initially and that was the hold up for the initial move in date when in fact it wasnt. The carpets were only cleaned not replaced. There was a heavy tobacco/marijuana/animal odor combo from previous residents that wasnt attended to by maintenance. They also missed the extremely loud leaking stream from the master bathroom bathtub thats still currently leaking and hasnt been attended to. Im not sure how many employees they have on their maintenance team but it doesnt seem like enough because its taking a bit of time for these things to be addressed, especially the leaking faucet. Mario, the head of maintenance is such a sweet man and tries his best to get the job done asap, I just think he needs a better team behind him. Again, overall I am content with my decision, just wish things wouldve been given to me upfront so I couldve made better arrangements or maybe moved my leased to a better up kept apartment they may have had available.
    Manager

    9/19/2018

    Ridge at Bandera Apartments
    Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

    Review 5 out of 66

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    Ridge at Bandera Apartments

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