Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 20.67 days |
Contact Property
Royal Palms
16100 Henderson Pass
San Antonio, TX 78232
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 20.67 days |
We deeply appreciate your kind words for Nikki and our wonderful community! We strive to provide outstanding service at all times, so it means a lot to know we made a positive difference for you. Thank you for making a home with us, and please let us know if we can be of any assistance as you move and get settled!
Avanaacken, we are disheartened to read your feedback, which certainly does not reflect our typically high standards. We apologize for any inconvenience related to your shower and would like an opportunity to address your comments at the earliest. Please contact us at EMAIL so we can take action to rectify this situation. Thank you for your review.
Hi Myranda, we appreciate your review. Our team works diligently to ensure a clean living environment for our residents, and we are disappointed to hear this has not been your experience. We appreciate when residents alert us to areas that may need attention, and we apologize that your situation has not been resolved to your satisfaction. As we look into your feedback, please reach out to our regional team at [email protected] so we can take the appropriate steps forward.
Thank you for sharing your awesome experience with our maintenance team! It's great to know you love it here.
Hi there, wow! We are so happy to hear this news! We have missed you as our resident and are excited to welcome you back! Thank you for the kudos about our team. If there is anything you need when you move back in, please don't hesitate to contact us. Thanks so much for coming back and see you soon!
Hi there, we are delighted that you are so happy with our community and find it to be quiet, clean and friendly. Thank you for sharing your experience with our team. Glad to know they are providing exceptional service. If there is anything we can ever do for you, please let us know. Thank you for your review!
Thank you for singing our praises! We're happy that you're pleased with the upkeep of our community. If we can ever be of service, feel free to call or stop by the office.
Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.
Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.
Thank you for your kind review. Please let me know if there is anything we may do for you. You may also contact me directly at [email protected] Stacy Nelson - Community Director.
Thank you for your kind review. Please let me know if there is anything we may do for you. You may also contact me directly at [email protected] Stacy Nelson - Community Director.
Thank you for your kind words and review. Please let me know if there is anything we may do for you. Stacy Nelson - Community Director.
Thank you for your kind review. Please let me know if there is anything we may do for you. Stacy Nelson - Community Director.
Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.
Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.
Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.
Our residents are just like family to us too! We love having you here! Don't ever hesitate to call if you need anything at all! Kristi Community Director
Hello, We are diligently working towards a resolution to your requests. Sharon C. Mooney - Community Director
Great to see we are taking care of you and thank you for the review and recommendation. We are here for you, let us know when we may be of assistance. Sharon C. Mooney - Community Director
Hi Alexis, we are so glad you continue to call Costa del Sol home. Thank you for the great review and recommendation. Please let me know if there is anything you need. I will make sure to tell the team to keep up the great work! Sharon C. Mooney - Community Director
Thank you for the kind words about our team! Next time you see one of us around, be sure to give us a high five! We are so glad you have stayed with us for the past 6 years! We hope to have you here for years to come! Please be sure to join us for our Thanksgiving feast next week! Kristi Mc Guinness Community Director Costa Del Sol
Great to hear we are taking good care of you. We appreciate your recommendation as well. Please let us know when you need something in the future. We love to hear comments and suggestions on how to improve our community. Sharon C. Mooney - Community Director
Whohoo! Great to hear from you and for your recommendation. We appreciate your loyalty and if there is anything we may do for you please let us know. I will make sure to let Blanca know to keep up the great job! Sharon C. Mooney - Community Director
Thank you! I will make sure to give the Costa Team a high five for a job well done! Please let us know if there is anything we may do for you in the future. Sharon C. Mooney - Community Director
$870
561
7 Units
A1
$895
651
4 Units
A2
$910
671
5 Units
A3
$1,175
971
2 Units
B1
$1,185
992
N/A
B2
Situated on Henderson Pass in San Antonio, Texas, Royal Palms Apartments is a 244-unit community offering one and two bedroom apartment homes for rent. Our Mediterranean style affords an exclusive design with lush landscaping, palm trees and decorative exteriors. Interiors at Royal Palms feature recent renovations including cherry wood cabinetry, brushed nickel fixtures, rich hardwood style flooring, in-home washer and dryers and so much more! Take advantage of easy access to the Randolph Airforce Base, Fort Sam Houston, Fiesta Texas, the River Walk and the Alamo. Residents enjoy our premium amenities featuring a clubhouse with business center, fitness center with cardio and strength training equipment, covered parking and a refreshing swimming pool with lounge seating. Call or apply online today to reserve your new home at Royal Palms.
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Contact Property
Royal Palms
16100 Henderson Pass
San Antonio, TX 78232