What are noise levels like at Royal Palms?

The community is rated 4.7/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Royal Palms?

The community is rated 2/5 stars, signifying slight satisfaction on average.

How safe is Royal Palms?

The community is rated 2.7/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 2/5 stars, which is considered being slightly effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 20.67 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Royal Palms, San Antonio, TX

Renter Ratings

Noise	N/A
Grounds	2
Safety	2.7
Office Staff	2.3
Maintenance	2
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	20.67 days

Ratings & Reviews (138 Reviews)

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[email protected] • Prospective Resident • Visited 2021

01/18/2021

I visited the property last week to check it out and Nikki sold me on living here. I went to 3 other properties in the area and none of them treated me with respect and the patience that I received at Royal Palms. I have issues… See More

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Royal Palms Manager

01/21/2021

We deeply appreciate your kind words for Nikki and our wonderful community! We strive to provide outstanding service at all times, so it means a lot to know we made a positive difference for you. Thank you for making a home with us, and please let us know if we can be of any assistance as you move and get settled!

Avanaacken • Resident • 2019 - 2020

08/28/2020

DO NOT MOVE HERE!!!! The staff here is horrible, they don't get anything done. I have had a broken shower since January and they still haven't fixed it. They brought maintenance to come and "fix" it, they stated they needed to order the part and it's… See More

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Royal Palms Manager

09/19/2020

Avanaacken, we are disheartened to read your feedback, which certainly does not reflect our typically high standards. We apologize for any inconvenience related to your shower and would like an opportunity to address your comments at the earliest. Please contact us at EMAIL so we can take action to rectify this situation. Thank you for your review.

Myranda_C • Resident • 2020

06/30/2020

My husband and I moved in last year, into the same unit my in laws had previously been renting. Since February there have been issues of leaks and mold through the apartment, which was ignored by staff until last month when I went into anaphylactic shock… See More

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Royal Palms Manager

08/06/2020

Hi Myranda, we appreciate your review. Our team works diligently to ensure a clean living environment for our residents, and we are disappointed to hear this has not been your experience. We appreciate when residents alert us to areas that may need attention, and we apologize that your situation has not been resolved to your satisfaction. As we look into your feedback, please reach out to our regional team at [email protected] so we can take the appropriate steps forward.

Resident • 2018 - 2019

02/28/2019

I love this apartment community. Everyone is very friendly. And the property is beautiful. Maintenance is very prompt and through when you have an issue, even though I've only had one issue of a leaky dishwasher. They didn't even fix it, they replaced it with a… See More

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Royal Palms Manager

03/05/2019

Thank you for sharing your awesome experience with our maintenance team! It's great to know you love it here.

Former Resident • 2018

10/30/2018

I am a former resident and since I've left, I realized how much I really enjoyed living at this community. My current lease is soon-to-expire and I am going to reapply at Costa Del Sol! The management is amazing as well as the maintenance staff. I… See More

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Royal Palms Manager

11/02/2018

Hi there, wow! We are so happy to hear this news! We have missed you as our resident and are excited to welcome you back! Thank you for the kudos about our team. If there is anything you need when you move back in, please don't hesitate to contact us. Thanks so much for coming back and see you soon!

Resident • 2018

10/30/2018

Costa Del Sol has met every need of mine, if I ever have a problem or question they respond quickly and make sure I am well taken care of at all times. The neighborhood is quiet and clean and all my surrounding neighbors are extremely friendly!… See More

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Royal Palms Manager

11/02/2018

Hi there, we are delighted that you are so happy with our community and find it to be quiet, clean and friendly. Thank you for sharing your experience with our team. Glad to know they are providing exceptional service. If there is anything we can ever do for you, please let us know. Thank you for your review!

Resident • 2018

10/18/2018

I really love living here, it's very quite & in a very good area, the girls at the office are so nice & helpful , the property is very clean & well taken care of. The only thing is it's very hard to get parking sometimes… See More

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Royal Palms Manager

10/22/2018

Thank you for singing our praises! We're happy that you're pleased with the upkeep of our community. If we can ever be of service, feel free to call or stop by the office.

Resident • 2018

08/09/2018

I love Costa del Sol apartments. Excellent management and no complaint about maintenance. Great location and very convenient appliances like washer and dryer make life easier. This is the best apartment in the area. I am very happy here.

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Royal Palms Manager

03/24/2017

Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.

Amccann1983 • Resident • 2016 - 2017

11/21/2017

Great place to live! The management and maintenance team are amazing. They are all so helpful and friendly. I've never had a problem and have been here almost 2 years. Perfect location! The only thing i'd like to see taken care of is the landscaping between… See More

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Royal Palms Manager

03/24/2017

Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.

Jreimers46 • Resident • 2017

08/21/2017

Office staff was nice and helpful. I like the big bedrooms and closets makes it feel more roomy. Maintenance however did not do a good job on fixing this place up between renters.

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Royal Palms Manager

08/21/2017

Thank you for your kind review. Please let me know if there is anything we may do for you. You may also contact me directly at [email protected] Stacy Nelson - Community Director.

Heather_K195 • Resident • 2017

08/16/2017

So far I've been very pleased. Management has been very friendly and helpful, any problems got fixed by maintenance right away. I haven't seen anything to raise red flags for me. See More

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Royal Palms Manager

08/21/2017

Thank you for your kind review. Please let me know if there is anything we may do for you. You may also contact me directly at [email protected] Stacy Nelson - Community Director.

SkyeFox911 • Resident • 2017

07/05/2017

Great property, I love living here. The apartment is fair in price for this side of town and is located in a great area. Blanca, at the Leasing office has been so SO helpful and nice. I had multiple little requests being as I'm pretty much… See More

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Royal Palms Manager

07/05/2017

Thank you for your kind words and review. Please let me know if there is anything we may do for you. Stacy Nelson - Community Director.

anonymous • vrp • 2015 - 2017

05/16/2017

Staff is very friendly, maintenance is always quick to fix issues, the grounds are always kept nice, quiet community, it definitely feels like home!

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Royal Palms Manager

05/19/2017

Thank you for your kind review. Please let me know if there is anything we may do for you. Stacy Nelson - Community Director.

eclarkmx • Resident • 2017

03/13/2017

The office staff are polite, responsive as are the maintenance crew.

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Royal Palms Manager

03/24/2017

Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.

Resident • 2015 - 2016

12/31/2016

I love living here. The grounds are well kept and the complex is very quiet and peaceful. The staff here are extremely kind and have gone above and beyond in their efforts to help me when I have needed assistance! I have recommended Costa Del Sol… See More

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Royal Palms Manager

03/24/2017

Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.

Jfriel • Resident • 2014 - 2016

12/30/2016

I've been here almost three years now and I can say that I'm fairly happy. We've had some mishaps here and there but for the most part they were resolved. 4/5 for a few reasons...parking can be horrendous depending on your location, I say that because… See More

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Royal Palms Manager

03/24/2017

Thank you for your kind review. Please let us know if there is anything we may do for you. Stacy Nelson - Community Director.

Verified Resident 13972 • vrp • 2012 - 2015

01/07/2015

I love living here. The staff is like family. They always see how I am doing. The other tenants are so friendly and nice to hang out with. This is my first apartment since I was 19 . The staff made the transition very easy for… See More

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Royal Palms Manager

01/07/2015

Our residents are just like family to us too! We love having you here! Don't ever hesitate to call if you need anything at all! Kristi Community Director

311bluesun • Resident • 2015 - 2016

06/11/2016

20 years of renting apartments in Austin and San Antonio--Costa del Sol is BY FAR the worst, most unprofessional, uncaring, thoughtless, fraudulent bunch of folks I've ever run into. Today was the final straw. I had been asking for a year to have my bathtub resurfaced… See More

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Royal Palms Manager

06/16/2016

Hello, We are diligently working towards a resolution to your requests. Sharon C. Mooney - Community Director

Sarah Luise • Resident • 2014 - 2016

04/11/2016

Office staff is friendly and helpful, maintenance will fix any issues in a timely manner. I really like the location in North/Central San Antonio. See More

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Royal Palms Manager

04/12/2016

Great to see we are taking care of you and thank you for the review and recommendation. We are here for you, let us know when we may be of assistance. Sharon C. Mooney - Community Director

Resident • 2013 - 2016

03/21/2016

The grounds are immaculate and the apts are beautiful. I've lived here for two years and have been very pleased. The rent is reasonable....cheaper than its competitors!

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[email protected] 124192 • vrp • 2015 - 2016

03/17/2016

I have been living at the Costa del sol apartments for a full year now and so far everything has been great !! Management is super nice and always there to help when we're in a rut. I value Costa del sol because it just feels… See More

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Royal Palms Manager

03/17/2016

Hi Alexis, we are so glad you continue to call Costa del Sol home. Thank you for the great review and recommendation. Please let me know if there is anything you need. I will make sure to tell the team to keep up the great work! Sharon C. Mooney - Community Director

Verified Resident 7953 • vrp • 2009 - 2015

09/18/2015

Originally chose this property because of aesthetics, and cleanliness. Have rented in Florida, New Jersey and Amsterdam, this property is excellent for location, friendly professional staff and the availability of public transportation should one choose same.

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Royal Palms Manager

11/14/2014

Thank you for the kind words about our team! Next time you see one of us around, be sure to give us a high five! We are so glad you have stayed with us for the past 6 years! We hope to have you here for years to come! Please be sure to join us for our Thanksgiving feast next week! Kristi Mc Guinness Community Director Costa Del Sol

Resident • 2014 - 2016

03/09/2016

The office staff is friendly & helpful. I have been here for almost 2 years & they have made some improvements with the maintamce staff. I am hoping to see some updating with the apartments. It's a great location, close by the elementary school, grocery store,… See More

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Royal Palms Manager

03/09/2016

Great to hear we are taking good care of you. We appreciate your recommendation as well. Please let us know when you need something in the future. We love to hear comments and suggestions on how to improve our community. Sharon C. Mooney - Community Director

Verified Resident 212229 • vrp • 2014 - 2016

01/20/2016

Love the schools! Love the area! Nice community! Been here almost three years! Maintance is awesome! The Appliances need to be updating some of the apartments. love blanka she so nice and gets things done! People need to clean up after their dogs. Maintance tries to… See More

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Royal Palms Manager

01/21/2016

Whohoo! Great to hear from you and for your recommendation. We appreciate your loyalty and if there is anything we may do for you please let us know. I will make sure to let Blanca know to keep up the great job! Sharon C. Mooney - Community Director

Verified Resident 155313 • vrp • 2008 - 2015

12/21/2015

I've been living at Costa Del Sol going on almost eight years and I'm so pleased with the office staff as well as the maintenance team!! All my service requests have always been taken care of in a timely manner. The staff is very friendly and… See More

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Royal Palms Manager

12/28/2015

Thank you! I will make sure to give the Costa Team a high five for a job well done! Please let us know if there is anything we may do for you in the future. Sharon C. Mooney - Community Director

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Leasing:

Situated on Henderson Pass in San Antonio, Texas, Royal Palms Apartments is a 244-unit community offering one and two bedroom apartment homes for rent. Our Mediterranean style affords an exclusive design with lush landscaping, palm trees and decorative exteriors. Interiors at Royal Palms feature recent renovations including cherry wood cabinetry, brushed nickel fixtures, rich hardwood style flooring, in-home washer and dryers and so much more! Take advantage of easy access to the Randolph Airforce Base, Fort Sam Houston, Fiesta Texas, the River Walk and the Alamo. Residents enjoy our premium amenities featuring a clubhouse with business center, fitness center with cardio and strength training equipment, covered parking and a refreshing swimming pool with lounge seating. Call or apply online today to reserve your new home at Royal Palms.

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