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Sonterra Heights Apartments

18777 Stone Oak Parkway, San Antonio, TX 78258
18777 Stone Oak Parkway, San Antonio, TX 78258

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Sonterra Heights Apartments

18777 Stone Oak Parkway

San Antonio, TX 78258

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (137 Reviews)

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Resident 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/26/2020
Let's start with they call the property a boutique luxury apartment community! The inside is nicely appointed with what one expects from the boutique statement. It unfortunately ends when you step out your door. The breezeway ways are disgusting the broken glass, bird and raccoon feces,… See More
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Sonterra Heights Apartments Manager

07/27/2020

We apologize for the experience you had at Sonterra Heights, we strive to maintain good relations with our residents and provide an enjoyable living experience. We apologize for any inconveniences you encountered. We appreciate your feedback which always helps us understand where we need to improve. If you are willing to provide us with more information, we would love to listen. We strive to deliver great customer service to all of our guests and residents and appreciate any feedback. Please feel free to reach out to us at 210-404-1155. We look forward to hearing from you!.

Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/12/2020
From greeted with a smile, to spacey living area thats beautifully renovated, worth within a reasonable range. ALL Worth it!! We plan on staying, no doubt. It's a quiet neighborhood but yet we're close to everything imaginable! See More
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Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/07/2020
In my 2.5 years living here, I have never been happy. They have poor management. There is no security. Vehicles get broken into and they even use a cut throat towing company that drives around scouring for cars to tow. They will use any reason to… See More
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Sonterra Heights Apartments Manager

11/21/2017

Thank you Laura for the 4 star review.

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/17/2019
Don't let the price fool you when you first look. They do not take care of their residents and when it comes time to resign the first year my rent hiked $200 a month. The property is not managed well and they are not organized worth… See More
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Sonterra Heights Apartments Manager

10/03/2019

Thank you for taking a moment to share this feedback with us. We are truly sorry to hear that you feel this way about our community. We can assure you that our entire team is greatly striving to offer exceptional customer service here. You're welcome to refer to your lease for more information regarding your move-out situation. We'd be more than happy to discuss your concerns as well, so please feel free to connect with our team. We wish you all the best!

Maaaaarrrrcco • Resident 2017 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/09/2019
I am writing this while drenched in sweat because the maintenance team has been unable (more likely unwilling) to fix my AC after 4 maintenance requests and visits from the team. Two days ago it was 97 degrees Fahrenheit in my bedroom. Apparently that did not… See More
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Sonterra Heights Apartments Manager

10/03/2019

Thank you for taking a moment to voice your concerns. We greatly apologize for any inconveniences you encountered at Sonterra Heights. Please know that our maintenance team is working as quickly as possible to ensure our residents' comfort here. You're welcome to reach out to our team directly to further discuss a solution to improve your stay! Our team would be happy to chat with you and assist you with an unresolved concerns.

Resident 2015 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/30/2019
DO NOT SCROLL PAST THIS REVIEW... I have lived at this complex for almost 4 years. In that time, I have seen it change names and management. I've also documented the issues I've had during my stay here. Before moving in, I urge you to read… See More
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Sonterra Heights Apartments Manager

06/03/2019

Thank you for your review. We are sorry to hear of your perception of our community.I believe our management team has already been in contact with you in regards to your concerns. We apologize for the inconveniences you have encountered. We strive to deliver great customer service to all of our guests and residents and appreciate your feedback. I hope we we were able to address your needs however please feel free to contact our office at anytime to discuss any other concerns you may have.

Krystal_S676 • Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/15/2019
When moving in there were a couple of minor set backs, for instance the day of move in we found out that the cabinets were not yet installed, but they were completed the following business day. We also did not get clickers for the gate, because… See More
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Sonterra Heights Apartments Manager

05/17/2019

Thank you for the review Krystal. We apologize for the inconveniences you have encountered. We strive to deliver great customer service to all of our guests and residents. We value your feedback, and appreciate your residency at our community. Please stop by the office and we can discuss additional parking options such as detach garages or covered parking. We look forward to speaking with you!

Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/10/2019
This Property may be priced well, but you get what you pay for. Be prepared for your vehicle to get towed or broken into. Be prepared for the Management to not care at all or even acknowledge you. Be prepared for a terrible renovation job in… See More
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Sonterra Heights Apartments Manager

03/15/2019

We regret that you had a negative experience with us, but we are glad you brought this to our attention. Our residents' enjoyable living experience is our top priority. We would love to understand what we can do to better your experience with us at Sonterra Heights. Please contact our Community Manager at 210-404-1155. Thank you.

John_W805 • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/05/2018
If you are looking for a place to stay immediately after your release from prison I would see if the local jails or overpasses have any openings. Just read the other reviews bugs, noise, terrible staff and overpriced. Don't make the same mistake I made. See More
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Sonterra Heights Apartments Manager

11/19/2018

John, I am the new manager at Sonterra Heights. I am glad you took the time to let us know what you think. Your feedback is valuable to us. I am sorry that that you are having issues at Sonterra Heights. I would like to speak with you and go over some of your concerns. I would love to have the opportunity to try to resolve any issues you may be experiencing here at our community. Amber Salame

aperezolalla • Resident 2013 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/03/2018
If you'd like to give your money to a greedy company that doesn't give a ---- about its residents, go ahead and live here. Upon returning from a family vacation (today), we found a paper stuck to the door notifying us of, "lease termination at end… See More
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Resident 2016 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/30/2018
I always read the comments of social networks, especially about the place where I'm going to rent. I have been a resident for almost a year and a half and this is important information that you have to know about the parking problems on this property.… See More
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Sonterra Heights Apartments Manager

06/06/2018

Hey Trixy, Thank you for coming by the leasing office to discuss the incident. We are sorry to hear about your experience. We have advised you to file a report. Please let us know if there have been any updates.

Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/26/2018
We have been living here for not even a month. The main issue is with staff. They are passive aggressive girls who are not coordinated (the right hand does not know what the left does...and vice versa) They never answer the phone and don't address issues.… See More
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Sonterra Heights Apartments Manager

06/06/2018

Thank you for your feedback. I would like the opportunity to speak with you if you have a moment to discuss any issues that need to be addressed. Please feel free to reach out to me at 210-404-1155 or by email at [email protected] Sonterra Heights Manager

shmw12 • Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/01/2017
So far, no complaints! The staff is very friendly and they try to interact and do fun things for the residents. Maintenance is pretty responsive too. You can fill out a service request online and they'll address the issue within 24 hours usually. See More
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Sonterra Heights Apartments Manager

11/21/2017

Thank you for the 5 star rating.

Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/31/2017
I have lived here for over 1 year and I absolutely LOVE it! Julie, Taylor and the entire staff, including maintenance are all doing an OUTSTANDING job! They have ALWAYS been right there to answer any questions that I might have and any repairs that I… See More
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Sonterra Heights Apartments Manager

09/11/2017

Thank you for the great review. We are happy to hear you are enjoying your stay at Sonterra Heights.

Resident 2015 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/08/2017
THIS MANAGEMENT AT THIS PLACE IS ABSOLUTELY HORRIBLE STAY AWAY. THEY HAVE NO SENSE OF URGENCY TO RESOLVE MATTERS AND COME BACK WITH EXCUSE AFTER EXCUSE IN ORDER TO KEEP FROM HAVING TO FOLLOW THROUGH. IT HAS BEEN FIVE MONTHS SINCE THE BACK GATE HAS BEEN… See More
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Sonterra Heights Apartments Manager

07/20/2017

Thank you for your feedback. Unfortunately we are at the mercy of a 3rd party vendor to get the back gate functioning for our residents. We are working diligently with them to get this repair for all our residents. Please contact the office with anything further you might want to discuss.

Resident 2002 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/21/2017
Wanted to give the maintenance crew at Sonterra Heights a good review they are hard workers courteous and responded quickly to my AC being out..... thank you very much for your hard work very much appreciated! See More
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Sonterra Heights Apartments Manager

06/26/2017

Thank you so much for the good review! If there is anything we can do to increase to 5 stars please feel free to reach out to me with suggestions.

jlom • Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/16/2017
Horrible place. Do yourself a favor and don't move here or leave if you are living here. So glad we are moving from this place. Everything here sucks, starting with the miserable buildings and finishing with the staff and management company. Getting in or out of… See More
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Sonterra Heights Apartments Manager

06/06/2017

Hello John, Thank you for your valuable feedback. We are sorry that your experience here at Sonterra Heights has not been a pleasant one. We would like an opportunity to discuss your concerns with you to see if we may be able to resolve them. Please contact us at 210-404-1155 or stop into our office so that we can talk. Sincerely, Sonterra Heights Staff

oluis17 • Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/14/2016
Worst experience I've ever had with an apartment complex, stay far away from this place. Flea infestation, leaking floors/walls, horrid paid, Lost or stolen packages when in the office possession, unfounded eviction letter when manager posted my rent payment to the wrong apartment. Oh, and at&t… See More
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Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/02/2016
I warn you in advance, don't live here. You will put you and your family in a leasing contract with a management company that has no concern for their tenants. Since the middle of summer 2016 I have not had any of my service requests fixed.… See More
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anong • Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/10/2016
Just plain unprofessional Management & staff! If they were all on the same page things would get done around there. Maintenance orders never get put out, ummm I can just go on and on! One staff says one thing and the other says another thing. "WOW"… See More
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Resident 2012 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/24/2016
The fitness room's air conditioning is "broken" all summer, most of the (limited) workout equipment has been broken for months at a time, it is dirty, and no water is provided. AND WE'VE BEEN PROMISED NUMEROUS TIMES OVER THE PAST 3 YEARS THAT THE FITNESS ROOM… See More
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Resident 2011 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/15/2016
New management has taken over and the apartments are not as good as they used to be. Management and maintenance are terrible There's increased break ins possibly done by maintenance staff, rude service, price gouging on water bills and trash bills. Beware and look elsewhere!!! See More
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Resident 2014 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/04/2016
New management have made this location go down hill, it's messy, they take forever to solve any issues; and forget and lose important documents. So be sure to keep copies of everything.You can file a complaint for noises but nothing is ever done.Rude service with a… See More
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Resident 2010 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/03/2016
I have been a tenant with this property quite a long time since the new management has taken over I would not recommend anyone to live in this property I've had several maintenance issues where I've gone to the office staff in person also called them… See More
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Oj1368 • Resident 2008 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/24/2015
I lived at the Marquis at Stone oak for approximately 5 years and enjoyed living there. The office staff were very courteous and friendly. Whenever there was a maintenance issue it was addressed and taken care of in a timely manner. It's centraly located and have… See More
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 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Manager

 
·

Features & Amenities

Laundry

  • Washer/Dryer Connections

Parking

  • Covered Parking
  • Private Garage
  • Uncovered Parking

General

  • Business Center
  • Clubhouse
  • Community Center
  • Fitness Center
  • Gated Access
  • On-Site Maintenance
  • On-Site Management
  • Pool

Pets

  • Cats Allowed
  • Dogs Allowed
    Restrictions: Breed restrictions apply.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $755

  • SQ. FT.

    840 - 900

  • Available
    Avail.

    N/A

  • Model

    A2

  • Price
    Price

    $800 - $850

  • SQ. FT.

    667

  • Available
    Avail.

    N/A

  • Model

    A1

  • Price
    Price

    $942

  • SQ. FT.

    1,050 - 1,100

  • Available
    Avail.

    N/A

  • Model

    A3

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,115 - $1,125

  • SQ. FT.

    1,052

  • Available
    Avail.

    N/A

  • Model

    B1

  • Price
    Price

    $1,285 - $1,315

  • SQ. FT.

    1,155

  • Available
    Avail.

    N/A

  • Model

    B2

  • Price
    Price

    $1,350 - $1,400

  • SQ. FT.

    1,256

  • Available
    Avail.

    N/A

  • Model

    B3

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,569 - $1,610

  • SQ. FT.

    1,404

  • Available
    Avail.

    N/A

  • Model

    C1

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

C
Lincoln Property Company
VIEW 350 COMMUNITIES

Discover a distinctive community of high-end design, upscale apartment homes, and sophisticated style at Sonterra Heights. Encounter premium amenities at every turn, from the fresh new clubhouse to the exquisite oasis pool and the state-of-the-art fitness center. Live in an inspiring setting with mature heritage oak trees, overlooking the peaceful greens of a golf course in a walkable suburban area. Enjoy immediate access to Loop 1604, and experience the conveniences of the Stone Oak & Northside neighborhood in San Antonio. Savor a tranquil lifestyle. Come home to Sonterra Heights.

Office Hours

  • Sunday: Closed
  • Monday: 08:30 AM - 06:00 PM
  • Tuesday - Friday: 08:30 AM - 05:30 PM
  • Saturday: 10:00 AM - 05:30 PM

Questions & Answers (1)

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·
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Can you hear your neighbors?

Anonymous · March, 19 2018 · 1 answer
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· Just Now
M
Rarely. When cupboard doors close or plumbing through pipes. No complaints
Mesperique · May, 20 2018

Frequently Asked

What are noise levels like at Sonterra Heights Apartments?
The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Sonterra Heights Apartments?
The community is rated 2.7/5 stars, signifying moderate satisfaction on average.

How safe is Sonterra Heights Apartments?
The community is rated 2.7/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.7/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 44% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 128.67 days to their community reviews in the past year.

Who manages Sonterra Heights Apartments?
Lincoln Property Company

What is the pet policy at Sonterra Heights Apartments?
No pet policy available

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths


Sonterra Heights Apartments Gallery

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Sonterra Heights Apartments is a 667 - 1,404 sqft apartment in San Antonio in zip code 78258. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $755 - $1,610. Nearby cities include Balcones Heights, Leon Valley, Helotes, Converse, and Live Oak. 75258, 78258, 78257, 78232, and 78259 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

Sonterra Heights Apartments

Provided by Property Management

Management Photos (2)

  • (Manager photo uploaded on 01/21/2020) Image of Sonterra Heights Apartments in San Antonio, TX
  • (Manager photo uploaded on 01/21/2020) Image of Sonterra Heights Apartments in San Antonio, TX

Provided by Other Residents

Resident Photos (4)

  • (Resident photo uploaded on 05/21/2018) Image of Sonterra Heights Apartments in San Antonio, TX
  • (Resident photo uploaded on 07/26/2020) Image of Sonterra Heights Apartments in San Antonio, TX
  • (Resident photo uploaded on 07/26/2020) Image of Sonterra Heights Apartments in San Antonio, TX
  • (Resident photo uploaded on 07/26/2020) Image of Sonterra Heights Apartments in San Antonio, TX
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