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jennik2891 • Resident 2012 Not Recommended
Reviewed 06/27/2012
NEVER MOVE IN HERE YOU WILL REGRET IT!!! My hot water heater went out a week after i moved in! My A/C went out late one night so i called in the morning and told them and they said it would be fixed- when i got home from work after 7 with my husband and 6month old it was 80 degrees in my apartment. The answering sevice gave me the run around for 3 hours! When i went in to complain in the morning and say that this was unacceptable Barbara stumbled over her words and then ran to get the manager. The manager came out and off the bat was rude and seemed to not see a problem with how things were being handled. I told her that the work they had done now and in the past was "Crappy" to which she replied " If your vocabulary is not large enough to come up with a better word i can help you with that" I was so blown away by how rude and unprofessional she was. There were plenty of words i was thinking about her and the work that was done that i could have said but for her to snap for me saying "crappy". She is a really bad manager- i have pictures of the condition of my hot water heater covered in rust and dirt and hair from the prior resident the day we moved in that i plan on sending to the headquarters. Do yourseld and your family a huge favor and MOVE ANYWHERE BUT HERE- MOVING HERE WILL BE THE WORST DECISION YOU EVER MAKE
(Resident photo)
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    • (Resident photo uploaded on 06/27/2012) Image of Summit in San Antonio, TX
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