SYNC at Arden Park
#2,296 #26 #284

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SYNC at Arden Park

8638 Huebner Road, San Antonio, TX 78240
(2310 Reviews & Surveys)
$1,138 - $1,980/mo

Reviews

(316)

4.4 rating

See Details

367 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 935733

Verified Resident 2021

8/5/2021

The buildings are very nice. It is affordable for the apartment you get. My apartment has a ton of room and is in a perfect spot in the complex. There are three gated entrances into the complex which is nice. I have enjoyed living here so far.

    Manager

    8/6/2021

    SYNC at Arden Park
    The entire staff here at SYNC at Arden Park would like to thank you for the great review! We are happy you enjoy living here as much as we enjoy having you!
    Review Author Icon

    Resident 935659

    Verified Resident 2021

    8/5/2021

    The office staff communicated well during the move in process. All questions were answered in a timely manner. The staff worked with me to schedule a time to pick up my keys on move in day that worked with my work schedule. I have had a positive experience so far.

      Manager

      8/6/2021

      SYNC at Arden Park
      Thank you so much for your feedback. We appreciate you choosing SYNC at Arden Park as your home and we hope you will stay with us for many years to come! :)

      Updated Review

      Review Author Icon

      Resident 117795

      Verified Resident 2020 - 2021

      8/3/2021

      Friendly community. Love the apartment and staff at office. Love the spacious closets and upgrade in kitchen. No loudness and parking is descent. Schools are close and we have easy access to 410 and loop 1604.

        Manager

        8/3/2021

        SYNC at Arden Park
        Your comments really brightened our day!! We truly appreciate you sharing your feedback and we are so happy you have made SYNC at Arden Park your home!
        Review Author Icon

        Resident 933315

        Verified Resident 2021

        7/30/2021

        I have only just moved in so I'm not sure if things will change, bit at the moment everything is fine. There are a few things that need fixing but over all that staff have been super nice and welcoming.

          Manager

          7/30/2021

          SYNC at Arden Park
          Thank you so much for your review. We're very happy to hear that your experience at SYNC at Arden Park has overall been positive! If there is anything that you need from us, please don't hesitate to let us know.
          Review Author Icon

          dnava92@gmail.com

          Resident 2021

          7/27/2021

          My husband and I moved in about 4 months ago (along with our 5 month old daughter) and initially loved it. We were happy to be here but that changed within the first few weeks. The first week we moved in, we realized the sink was incredibly loose. When we turned the water on/off, the entire faucet would move, I was afraid it would come right off if it wasn’t fixed quickly. Then, we realized their plumbing is horrible! Both our toilets splash water up when being flushed. Our master toilet is even worse, it literally flushes water (along with whatever else is in the toilet) up and OUT OF THE TOILET. I would post videos/pictures but it’s seriously disgusting! We have to close the toilet lid when we flush and have to wipe down the entire toilet once finished. We told the office of these issues as well as a few others and all they fixed was the tightening of the kitchen sink. Not to mention that they “tried to fix” the toilet problem assuming it was just clogged (I knew it wasn’t) and just ended up scratching my toilet so now it looks like it’s dirty! I also… See More>
            Manager

            7/28/2021

            SYNC at Arden Park
            Hi Diana! Thank you for your feedback, we sincerely apologize for your unpleasant experience. Our resident’s satisfaction is our top priority, we take your evaluation very seriously and would welcome the opportunity to make it right. Please feel free to contact us at wecare@syncre.com if we are not meeting your expectations.
            Review Author Icon

            Resident 923917

            Verified Resident 2021

            7/5/2021

            I have been a resident for two weeks & my experience has not been disappointing. I love how quite the premises & how family oriented this community is, I am extremely pleased so far and hope to be a resident for quit a bit. The location is perfect from shopping centers & from my schools.

              Manager

              7/6/2021

              SYNC at Arden Park
              We are thrilled to hear that we are meeting, if not surpassing, your expectations! Thank you so much for taking the time to write a review and letting others know how much you enjoy living here at SYNC at Arden Park. If there is anything we can help with, please let us know.
              Review Author Icon

              Resident 923043

              Verified Resident 2021

              7/1/2021

              Our experiences has not been good. It was okay when we moved in but once we have voiced our concerns with maintenance issues and small issues with our bill, it is very hard to get in contact with the office. Also, only one maintenance issue has been solved. It's very sad.

                Manager

                7/2/2021

                SYNC at Arden Park
                We apologize for your negative experience at SYNC at Arden Park, we would love to speak with you in person to address your concerns. Please contact the office at your earliest convenience.
                Review Author Icon

                Resident 915124

                Verified Resident 2021

                6/10/2021

                Nice apartments to live in! The apartments were clean and ready for move in. Management has quickly addressed issues. The staff are friendly and helpful in answering our questions and concerns. I would recommend living here.

                  Manager

                  6/13/2021

                  SYNC at Arden Park
                  We are thrilled to hear that we are meeting, if not surpassing, your expectations! Thank you so much for taking the time to write a review and letting others know how much you enjoy living here at SYNC at Arden Park. If there is anything we can help with, please let us know.

                  Updated Review

                  Review Author Icon

                  Resident 863087

                  Verified Resident 2015 - 2021

                  5/20/2021

                  It has been home for 5years and we liked it here. Well maintained but these days the maintenance is not so great..landscape is not good at our apartment and not clean. Even after repeated asking ma to cleanup. We don't see it cleaned well. Would be glad if you can change the landscape and clean around . Thanks

                    Manager

                    5/21/2021

                    SYNC at Arden Park
                    Thank you so much for your feedback. We appreciate you choosing SYNC at Arden Park as your home and we hope you will stay with us for many years to come! I have noted your concerns regarding landscaping around the community. If there is anything that you need from us, please don't hesitate to let us know.
                    Review Author Icon

                    Resident 896161

                    Verified Resident 2017 - 2021

                    4/22/2021

                    The apartment turn around before our move in seemed rushed and the were still vendors working on the apartment appliances the day before move in. Washer was broken upon move in. We moved in on a Saturday, washed a load of clothes and had the washer flood. We contacted the emergency maintenance and leasing office but did not get a response until Monday leaving alot of time for more damage to the apartment.

                      Manager

                      4/22/2021

                      SYNC at Arden Park
                      Oh no. That is definitely not good or acceptable. I will get with our team and make sure that this is a learning experience to prevent this from happening again. Please let us know if you have any other concerns straight away. I will also have our team reach out to you to follow up with you.
                      Review Author Icon

                      Resident 894712

                      Verified Resident 2018 - 2021

                      4/18/2021

                      The apartments are nice and well layed out, with decent parking and is gated so children can play safely in the community. The individual apartments are well set up and the service provided throughout my lease had been top notch.

                        Manager

                        4/19/2021

                        SYNC at Arden Park
                        Thank you for your review. It seems you are not completely satisfied with our community. We would like to understand your situation, please give us a call at 210-561-5705. so we can schedule a time to talk. I look forward to hearing from you. Thank you!
                        Review Author Icon

                        Resident 887821

                        Verified Resident 2020 - 2021

                        3/25/2021

                        The apartments are nice and spacious. My experience here has not been great. When I first moved in, I realized the walls are very thin. I can hear conversations, toilets flushing, and my upstairs neighbors sound like elephants downhere. I had problems with my mail. Two packages were stolen from the mailbox lockers. The office could not do anything about it, and they said that they tought the master key from the mailboxes had been copied. I found that to be extremely irresponsible, if they knew thst was an ongoing problem, then it should have been communicated to the residents.

                          Manager

                          3/26/2021

                          SYNC at Arden Park
                          Thank you for the feedback. Please contact me at info@syncre.com to discuss your concerns. I would like to know more.

                          Updated Review

                          Review Author Icon

                          Resident 334355

                          Verified Resident 2017 - 2021

                          3/25/2021

                          From Day 1 this community was the perfect fit. Management and office staff have treated us with professionalism and caring. Every time we call a work order it is responded to immediately and the problem is taken care of completely. The amenities are in top condition 365 days a year. It's quiet. We couldn't ask for anything better.

                            Manager

                            3/26/2021

                            SYNC at Arden Park
                            Your review made our day! Thank you so much!
                            Review Author Icon

                            Resident 879116

                            Verified Resident 2021

                            3/4/2021

                            The community is very quiet and peaceful. The location is great and it's easy to access a lot of stores and food . The office Office staff was was amazing to work with. A big perk at this community is our buildings have elevators so living on an upper floor is no issue

                              Manager

                              3/8/2021

                              SYNC at Arden Park
                              So glad you love it as much as we do. We love reviews like this!
                              Review Author Icon

                              Resident 870600

                              Verified Resident 2020 - 2021

                              2/5/2021

                              I've appreciated that masks are required for entry into the office and fitness center. I lament that we have to pay full price for amenities when the covid detracts from the amount of hours the fitness center is open. Unfortunately it's only open during business hours and understandlibly it's limited to a certain number of people to keep the covid down. I've also appreciated the seasonal gatherings such as for Christmas or for wine, coffee, and donuts. Rent is expensive though. But the view from the fourth floor is beautiful and spacious and the pool with fountains is gorgeous. It's a beautiful community altogether. For a pretty penny.

                                Manager

                                2/8/2021

                                SYNC at Arden Park
                                Thank you so much for leaving a review. We truly appreciate it and will continue to do our best to ensure the value for the dollar amount is met. FYI - We love the view too. :)

                                Updated Review

                                Review Author Icon

                                Resident 749986

                                Verified Resident 2020 - 2021

                                1/28/2021

                                This is the second time I have leased an apartment at Sync. The reason I returned is due to the exceptional customer service provided by the management team. I also love the amenities and the community events. If you are looking for a great community with attentive management, then this is the place for you.

                                  Manager

                                  1/29/2021

                                  SYNC at Arden Park
                                  Your review made our day! Thank you so much for your feedback and for continuing to choose SYNC for your home! We hope you continue to call SYNC at Arden Park home for many years to come.
                                  Review Author Icon

                                  Resident 867762

                                  Verified Resident 2020 - 2021

                                  1/27/2021

                                  So far so good. Friendly staffs. Reachable anytime. The maintenance was also goo. The apartment is accessible from all major shops and hangout places. Can see many known faces. Yet to explore the gym though

                                    Manager

                                    1/29/2021

                                    SYNC at Arden Park
                                    Thanks for the great feedback! We're so glad to hear you're enjoying all our community has to offer. Don't hesitate to call us if there's anything we can do for you!

                                    Updated Review

                                    Review Author Icon

                                    Resident 483963

                                    Verified Resident 2015 - 2021

                                    1/24/2021

                                    My experience her is 90% great. 100% with management and maintenance. My individualism concern is the stochasticity my third floor neighbors exude daily! I am not a futile neighbor. I do desire quiet time, especially while I am engaged in school work.

                                      Manager

                                      1/26/2021

                                      SYNC at Arden Park
                                      Thank you for taking the time to provide us with your review. We are glad to hear you are overall having a positive experience and happy you are completely satisfied with the service from our team! With more people staying home than ever before, noise levels have increased in communities across the country. Please don't hesitate to reach out to us if you need us to speak with your neighbors regarding these concerns as we want all our residents to be comfortable in their homes.
                                      Review Author Icon

                                      Resident 861017

                                      Verified Resident 2020 - 2021

                                      1/8/2021

                                      Gates are often not working properly (will not open for exiting at 2nd gate near office). Gate code does not work with no follow-up from Office or Maintenance Teams. Issue has been ongoing since move in date. Maintenance team left apartment light fixture in worse condition after resolving a other issue (kitchen track light was unhoooked/turned off to resolve another issue and left unhooked/turned off. Light is still off as of this day). Neighbor leaves trash in garage which causes garbage smell seeping into my garage. Garage was not closing. I had to fix it myself after maintenance could not resolve the issue without recommending ordering new parts. Apartment Community amenities were not able to be used due to COVID-19 restrictions, but we are being charged full rent/fees for amenities not being able to use. Pest control should be automatically rendered routinely inside and outside of each apartment without having to call the office to request it. These services are included in resident fees automatically and should be rendered automatically. Residents should have an option to opt-out and have a reduction in fees, if wanted. No Valet trash can was provided to me during move in. I have to either… See More>
                                        Manager

                                        1/8/2021

                                        SYNC at Arden Park
                                        Thank you for taking the time to provide us with your feedback. We would greatly appreciate you contacting us in the office so we may better assist in addressing your concerns. We share your frustration with the gate not working, but are happy to report the gates were repaired yesterday and the gate remotes programming should be working, but occasionally do require reprogramming. Our pest control does do routine exterior service to all buildings in the community, but we do not schedule interior service without authorization from our residents. Pest control service is available weekly as requested. We sincerely apologize there was not a valet trash can in your unit upon move-in. We have extras that we could happily deliver to you, just give us a call in the office. These are required to be brought back in the apartments to avoid trash spilling out and causing litter around the community and to avoid attracting pests to get into the trash. Again, we would welcome the opportunity to discuss your experience further with you and assist with your concerns.
                                        Review Author Icon

                                        Resident 849611

                                        Verified Resident 2018 - 2020

                                        12/3/2020

                                        This apartment complex is in a great location, but there are other complexes that have been better in my opinion..so I give it 3 out of 5 stars. the gates are almost ALWAYS broken. The system to allow the gate to open when guests come doesn't even work on iphones (office confirmed that) and they haven't bothered to fix that or fix the front gate that has been broken for awhile now.

                                          Manager

                                          12/4/2020

                                          SYNC at Arden Park
                                          Thank you for the feedback. I know they were waiting on a part for the gate, but I will follow up on it.

                                          Updated Review

                                          Review Author Icon

                                          Resident 823183

                                          Verified Resident 2020

                                          11/28/2020

                                          The leasing office staff are very nice and helpful. The price, space and neighborhood area are good. But, the security is zero. My packages has been stolen from my front door and the leasing office told me that there is no security cameras in my building (I'm sure that thief is one my neighbors). Also, the security gate is always open for more than month. The maintenance takes long time to check a problem (sometimes more than month to fix it).

                                            Manager

                                            12/1/2020

                                            SYNC at Arden Park
                                            Thank you for taking the time to provide your feedback. We're glad to hear our team has been so friendly and helpful, and that you're enjoying your spacious apartment. There were significant scheduling delays of the gate repairs due COVID-19 and parts being back ordered. We have finally found a vendor that can complete the needed repairs and are hopeful they will be completed very soon once the parts have arrived. We did experience delays in completing work orders this past year based on the recommendations from the National Apartment Association to limit the work being done in our residents' homes due to the pandemic, and appreciate your patience and understanding while we all adjust to our "new normal". Please don't hesitate to give us a call if you have any further questions or would like to discuss your experience further.

                                            Updated Review

                                            Review Author Icon

                                            Resident 712955

                                            Verified Resident 2019 - 2020

                                            10/29/2020

                                            Overall i love it here. It is quiet and safe. The staff is friendly and professional. Maintenance is always carried out promptly. The pool is gorgeous and always clean. I will live here for a long time to come.

                                              Manager

                                              10/29/2020

                                              SYNC at Arden Park
                                              Thanks for your review! We're so glad to hear you love calling SYNC at Arden Park home. We look forward to continuing to provide you with an excellent residency for many years to come.
                                              Review Author Icon

                                              Resident 836436

                                              Verified Resident 2019 - 2020

                                              10/26/2020

                                              Not good. We had very inconvenient last year with maintenance. There was so many plumbing issues. Maintenance response was not good.... there were confusion on the monthly rent. Usually there will be double entry for some items like sewer.

                                                Manager

                                                10/27/2020

                                                SYNC at Arden Park
                                                We sincerely apologize you have not had a positive experience last year, but we are committed to improving and providing you with an excellent experience going forward. Please do not hesitate to reach out to us if there is anything we can assist you with further.

                                                Updated Review

                                                Review Author Icon

                                                Resident 830940

                                                Verified Resident 2020

                                                10/22/2020

                                                Love this community. The staff is very helpful and knowledgeable. The maintenance staff is prompt and efficient. There are some issues with the security gate but I believe they are working on the gates.

                                                  Manager

                                                  10/27/2020

                                                  SYNC at Arden Park
                                                  Thank you so much for your review! We love hearing that our residents love our community! Our team strives to provide the best possible service, we greatly appreciate you recognizing their efforts. We apologize for any inconvenience the gates have caused, but we are indeed working on repairs to completely overhaul the gate system. We appreciate your patience while we go through this lengthy process of repairs!
                                                  Review Author Icon

                                                  Resident 833462

                                                  Verified Resident 2020

                                                  10/17/2020

                                                  It was a breeze to move in. I was flexible on my move in date and Susan and the girls at the admin office were able to accomodate it for me. I am glad I am here and my daughter loves it. The gym has pretty much all I need.

                                                    Manager

                                                    10/27/2020

                                                    SYNC at Arden Park
                                                    Thanks so much for the great review and welcome home to SYNC at Arden Park! We are so glad you and your daughter love living here already. Please do not hesitate reaching out to us if there is anything we can help you with!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1

                                                    1 Bed, 1 Bath | 503 sq. ft.

                                                    $1,138 - $1,148

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    A3

                                                    1 Bed, 1 Bath | 824 sq. ft.

                                                    $1,327 - $1,497

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    A2

                                                    1 Bed, 1 Bath | 749 sq. ft.

                                                    $1,288 - $1,353

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings

                                                    Noise

                                                    4.4

                                                    Grounds

                                                    4.4

                                                    Safety

                                                    4.2

                                                    Office Staff

                                                    4.4

                                                    Maintenance

                                                    3.8

                                                    Neighborhood

                                                    4.6

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    20

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.05 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.. Comments: Pets Allowed
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                                                    • Dogs Allowed
                                                      Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.. Comments: Pets Allowed
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                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Coffee Bar
                                                    • Cyber Cafe with Wi-Fi
                                                    • Dog Park
                                                    • Dog Park with Agility Equipment
                                                    • Grilling Stations
                                                    • Poolside Cabanas
                                                    • Resident Lounge
                                                    • Resident Social Room with Billiards
                                                    • Resort Style Pool
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                                                    Leasing

                                                    San Antonio Apartments with Everything You DesireSYNC at Arden Park is where luxury and comfort meet sophisticated urban style. SYNC at Arden Park San Antonio apartments are conveniently located near The Medical Center, USAA, and UTHSC. We offer a selection of one, two and three bedroom apartment homes that will fit a variety of lifestyles. Each home comes with a wide array of features. Spacious and open chef-inspired kitchens, some come with an open-island design and all feature granite countertops. Your apartment home has a beautiful Terrace or an extended sunroom that expands your living area. Walk-in closets and jetted garden tubs are a feature in some of our homes and all homes offer residents the convenience of in-home washer and dryers.The indulgences of SYNC at Arden Park extend far beyond your front door. You will enjoy our complimentary towel service while lounging under one of the poolside cabanas between dips in the sparkling pool. For our active residents you will love the lifestyle strength and cardio center that offers gym quality equipment and a tanning center. Our 4-legged family members will enjoy the freedom of our leash free Pet Park that is located by one of our covered outdoor living area. If you prefer to stay inside you can socialize in the clubhouse or stop by for a latte at our coffee bar. We also offer a business center with a complimentary fax service for when business needs to be taken care of. SYNC at Arden Park provides you so much more than just apartments in San Antonio.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    SYNC Residential

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?
                                                    Manager

                                                    03/22/2018

                                                    SYNC at Arden Park
                                                    A: the water and electricity can come up to from $13-$83 it depends on the usage of each person.

                                                    Frequently Asked

                                                    Based on 2310 number of votes by renters, SYNC at Arden Park is currently rated 4.4 out of 5 stars.
                                                    SYNC at Arden Park is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    SYNC at Arden Park is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    SYNC at Arden Park is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    SYNC at Arden Park is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    SYNC at Arden Park is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    SYNC at Arden Park is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.05 days to their community reviews in the past year.
                                                    SYNC Residential
                                                    Cats Allowed
                                                    Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.
                                                    Comments: Pets Allowed
                                                    Dogs Allowed
                                                    Restrictions: No more than two pets are allowed per apartment home and pet fees/depoists will be charged per pet. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted. Please contact our leasing office for details on pet fees and restrictions.
                                                    Comments: Pets Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    July 2024

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                                                    SYNC at Arden Park is a 503 - 1,350 sq. ft. apartment in San Antonio in zip code 78240. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,138 - $1,980. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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