Review History for Verified Resident 467364

SYNC at Arden Park


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Resident 467364

Verified Resident 2018

3/22/2018

I did not appreciate being lied to by leasing staff when moving into my apartment. I received a call in the late afternoon on the day prior to move-in that my apartment would need to have all of the carpet replaced and that the apartment would not be ready until late afternoon the next day. When I asked the leasing agent why this was, she told me that the carpet had been cleaned, but that she "just wasn't happy with it" and that she didn't think it had been replaced since the complex had been open. I suspected that there was more to this explanation and that there had to have been some sort of substance or odor associated with the bad carpet. I learned later that I was right. I was then told that I could look at the apartment the next morning prior to move in. When I arrived on the day of move-in at noon, I was told that someone had only just arrived an hour prior to work on the carpet and that I could not go up and look at the apartment. I asked the leasing agents again what was wrong with the unit and was reassured that everything would be "perfect" and that I had nothing to worry about. This was very frustrating as the lease had already been signed weeks prior to move-in and I was not able to prepare for whatever was wrong with the unit. I felt left in the dark and had movers coming to my home within a few hours. When I finally got the keys to the apartment and opened the door, I smelled a very pungent cigarette smoke odor. This was even more upsetting as I get headaches from cigarette smoke and the windows had not even been left open to try to air the apartment. I wished that the leasing agent had been more upfront as to why they were replacing the carpet. Instead of unpacking the first night, I spent all of my time trying to get rid of the smoke smell. Even now, it is like there is still a tinge of it in the air, perhaps because the odor seeped into the brand new carpet as well. I learned today that the apartment checklist that I turned in on May 5, which notes that there was cigarette odor throughout the apartment, had not been scanned into my file, so I am hoping that the leasing agent did not lose it. Another issue I am having is that today I turned on the oven for the first time and smoke began hurling out of it. The smoke alarm went off and I am currently airing out the apartment. I plan to contact the leasing office tomorrow about this.
    Manager

    3/22/2018

    SYNC at Arden Park
    Thank you for taking the time to provide us with your feedback, we regret that you have not been 100% satisfied. We would welcome the opportunity to discuss your concerns. Please feel free to contact the office at 210-561-5705 and ask for Bridget she is the community manager.Thank you.

    Review 201 out of 316

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