Review History for anonymous

The Abbey at Copper Creek


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anonymous

Resident 2017 - 2018

5/15/2018

The only reason I'm giving one star is because I can't give zero. Absolute worst renting experience of my life. The smallest one bedroom is ridiculously overpriced for the size and the "amenities" are nonexistent. When I first tried to rent here, the leasing staff was rude and that should've made me not rent here but I gave them the benefit of the doubt. Worst decision I've ever made. I wanted to view the medium sized one bedroom and I called and was told it would be available to view that week. So I called back the day before and they pushed back the viewing for that apt to the weekend so I called back again, the day before and I was told it had already been leased. I understand there are no holds but when you know someone is interested, you don't just not tell the person who's been constantly calling that other people are looking at it. So I leased the smaller one bedroom without looking at that one either bc "there was nothing available to look at". Just horrible experience. After moving in, I had to transfer from one apt to another and they didn't give me many options except in the same building and one out of my price range...so I transferred to the one in the same building. Exactly the same problems as the first one and then some. Since moving to this complex, and in BOTH apartments I've lived in, I've dealt with roaches, broken A/C, leaks in the bathroom, crickets, ants, other weird bugs, no hot water and not to mention, the person I put down as my referral, didn't get their referral bonus bc they said I didn't write their name on the appropriate card, like wtf. I put it in the application... This complex is horrible and will charge you for anything they can get their hands on. I wish I never lived here. This place is an expensive for nothing, piece of outdated crap. I have complained several times and called pest control out several times to each apartment, which I wish would've been beneficial. This place is horrible and I hope you choose not to rent here. The maintenance guy is nice but the rest of the staff is rude and unhelpful. Even after calling their corporate office, nothing has been done except for "I apologize for this, and I'm sorry for that" type of nonsense. This is the worst place to live and I wish I never moved. If you want a nice place to live with no issues and a great landlord, go to the Sir Winston Apartments right across the street. Prices are cheaper and I had literally no issues there the entire time I lived there. I only moved bc I had friends living here and I was ready for a change. Well, worst decision. Save yourself and don't rent here.
Manager

5/31/2018

The Abbey at Copper Creek
Thank you for the opportunity to respond and address your concerns. We are so sorry that you have been unhappy. We are aware that things do happen in any apartment community and we strive to make repairs as timely as possible. In regards to pest control, we do have a lot of trees and natural landscaping, so it would not be unusual to see more insects, however we do have weekly pest control service upon request. We have a great community with some very nice amenities and all our apartment homes have been recently renovated and are beautiful. Our goal is to provide the best customer service possible and if that hasn't been your experience we are really sorry and wish you the very best in your new home! The Abbey at Copper Creek Team

Review 39 out of 162

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The Abbey at Copper Creek

March 2024

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