Review History for anonymous

The Abbey at Copper Creek


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anonymous

Resident 2019 - 2021

8/17/2021

The Abbey at Copper Creek is located smack in the middle of everything, we enjoy the location and initially our apartment. Unfortunately, management and maintenance are blow par when it comes to communication / work ethic in general. We had a water leak coming from underneath our kitchen floor at the start of June that took them over a month to fix, one of the maintenance men even had the nerve to say it was our dogs water bowl even after seeing the leak in person and countless videos we had taken. I even took the time to write the manager a letter after things were not being resolved, had no response via, e-mail, text, phone call etc. nor did she ever step foot in our apartment to see what was going on even after being told by one of their leasing agents she was on her way to check things out, she never showed up. During this time we were also fighting to have our floors replaced as they were warped and smelled of mildew as well as our coat closest evaluated because every time you opened it, it too smelled of mildew. Not only did they put warped baseboards back on, they never looked in our coat closet. Fast forward to the begging of August where we now have another water leak that completely flooded the coat closet which seeped into our Livingroom, warping the floor and they still have not done anything about it even after several work orders and speaking in person. We are current residents, but, would not recommend these apartments to family nor friends.
    Manager

    8/17/2021

    The Abbey at Copper Creek
    Thank you for the opportunity to respond and address your concerns. We are so sorry that you have been unhappy. Our goal is to provide the best customer service possible.We do respect all our residents and we address all the concerns in a professional manner. If you have any questions or concerns , please call our office.Thank you again for choosing Abbey at Copper Creek.

    Review 21 out of 162

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    The Abbey at Copper Creek

    June 2024

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