Review History for anonymous

The Benton

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anonymous

Resident 2017

12/11/2017

if I could rate this place less than a 1 star I would. My boyfriend just signed a lease on 11/30/17 and here we are 11 days later and he STILL isn't able to actually live in the apartment because of the horrible conditions. The roaches sure are getting free rent though. The staff never walked the apartment before giving him the keys because they acted so surprised by the roach infestation, broken doors and cabinet fronts, horrible "housekeeping," bad paint job and broken locks. I'm personally in the same industry as a member of management and I know what is acceptable and what isn't. The day he received keys, his lease was wrong and he had to call them and have them fix it. The neighbor was grilling in the breezeway the first day there and his bbq grill was backed up against our bedroom wall. If that catches fire, its our apartment that will go first. The breezeway was FULL of smoke and he had a table and chairs, bbq grill and blasting music like he does it all the time. As you can see from the attached pictures this place is DISGUSTING. less than 48 hours later we returned the inventory log and told them he couldn't move stuff in until the items were fixed. Here we are 11 days later and NOTHING has been done. We requested a walk through with the manager herself and got nothing but excuses that she wasn't going to be on property. The lead maintenance tech blamed everything on the make ready tech. It is the leads job to walk the make ready techs work. Today they told him they started on the make ready (which should have been done BEFORE the lease started) and the manager tried to blame it on him saying "well you accepted the apartment and you shouldn't have so there's not much we can do" He had no choice but to accept it because he rented trailers and paid help that couldn't reschedule. I guess the horrible reviews before ours is actually true. The management company has a horrible reputation as it is and this just confirms the neglect they have to their tenants and property. DO NOT LEASE HERE!!!
Manager

3/5/2018

The Benton
We are sorry about your unpleasant experience. Please know the office is always available to take your call and it is our duty to work with you to resolve any issues you may have had. We want all residents to enjoy living at Hillstone Ranch. We look forward to speaking with you to address your specific needs. -Hillstone Ranch Management

Review 7 out of 93

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The Benton

July 2021

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