The branch is the worst place you can ever move to , I highly recommended not moving in here . Let's see I don't know where to begin . Let's start off with the staff here thinks it's okay to not answer our calls ! People who " fix " the apartment think it's okay to paint over mold in the bathtub! And I called about mold being on my celling, a blind missing , my cabins broken & my damn fire alarm DOESNT EVEN WORK ! Oh and also yesterday maintenance thinks it's okay to come in while I'm showering!! And without a notice either ! I felt very scared when someone was banging on my bathroom door ! I felt very grossed out knowing that I'm a women and a grown man that I DO NOT KNOW NOR DID I GIVE PERMISSION TO ENTER my apartment . That is not right thing to do and something needs to be done RIGHT away !!!!!!! I'm very angry with this place . It honestly sucks here . Oh and did I mention that my whole building doesn't have light on the front door !! It's very scary at night not being able to see . And these roads ! Omg get them fixed ! All the trash needs to be picked up trash is thrown everywhere it's disgusting!! If you think you wanna move in here ? DONT WORST MISTAKE OF MY LIFE ! DONT EVEN GET ME STARTED ON RENT !!!! I payed but somehow I owe a ---- ton of money . And the gym doesn't even work half of everything in there is broken!!! Oh and no matter how much you clean you will ALWAYS HAVE ROACHS & BUGS ! I was told maintenance is supposed to come every month or so to come spray down our apartments for pest control NOT ONCE HAVE I SEEN THEM ! I shouldn't be paying for pest control if y'all aren't even gonna get rid of it & I was toldwe put our trash out of our doors and then maintenance comes and takes it which is funny because I didn't know it takes weeks to get trashand throw it away ! If I gotta do it myself then I shouldn't be paying for it !! Overall I hate this place , I wish I never moved in here !! I highly suggest/ recommended for you TO NOT MOVE IN . Zero stars for the branch at Medical Center. You can't call this a home !
Manager
3/13/2019
The Branch at Medical Center
We are so sorry to hear that this has been your experience. We would really like to speak to you in person or over the phone. This way we can go over your concerns in detail and work towards a solution. Your review came in anonymously, so we are not able to reach out to your directly. We encourage you to please reach out to us by calling (210) 615-4600 or by stopping by the leasing office. Thank you for taking the time to reach out to us and we hope to hear from you very soon.