Review History for anonymous

The Branch at Medical Center


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anonymous

Resident 2017 - 2018

9/13/2018

Second and third floor Apartments seem to think it is okay to just throw things over their balcony behind the apartments. Maintenance does not remove items thrown back there for weeks. Garbage from a lot of the apartments is left in front of the doors for days, sometimes weeks, so that roaches can proliferate . Maintenance requests take weeks to get taken care of. Groundskeepers do not adequately clear walkways and remove cobwebs.Office Personnel don't seem to answer phones after 2 p.m. in the afternoon or return messages.
    Manager

    10/9/2018

    The Branch at Medical Center
    We are extremely sorry to hear that this has been your experience. We want you proud to call our community your home and we apologize for failing you here. This review came in anonymously, but we would really like to speak to you over the phone or in person. This way we can go over each of your concerns in detail and work towards a solution. We encourage you to please reach out to us by calling (210) 615-4600 or by stopping by the leasing office. We appreciate that you took the time to give us your feedback and we hope to hear from you very soon.

    Review 22 out of 165

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    The Branch at Medical Center

    March 2024

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