Second and third floor Apartments seem to think it is okay to just throw things over their balcony behind the apartments. Maintenance does not remove items thrown back there for weeks. Garbage from a lot of the apartments is left in front of the doors for days, sometimes weeks, so that roaches can proliferate . Maintenance requests take weeks to get taken care of. Groundskeepers do not adequately clear walkways and remove cobwebs.Office Personnel don't seem to answer phones after 2 p.m. in the afternoon or return messages.
Manager
10/9/2018
The Branch at Medical Center
We are extremely sorry to hear that this has been your experience. We want you proud to call our community your home and we apologize for failing you here. This review came in anonymously, but we would really like to speak to you over the phone or in person. This way we can go over each of your concerns in detail and work towards a solution. We encourage you to please reach out to us by calling (210) 615-4600 or by stopping by the leasing office. We appreciate that you took the time to give us your feedback and we hope to hear from you very soon.