The Trails Of Elm Creek
#12,712 #154 #2,171

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The Trails Of Elm Creek

11444 Vance Jackson Road, San Antonio, TX 78230
(56 Reviews)
$1,061 - $1,487/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 1 Bath

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2 Beds, 2 Baths

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2 Beds, 2.5 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C-
C-

Renter Ratings

A

Review Ratings

Noise

4.0

Grounds

4.0

Safety

4.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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The Trails Of Elm Creek Reviews

(56)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

prospective ā€¢ Visited 2023

10/3/2023

The staff here is always so kind and welcoming. Anytime I have a question or need anything they are so helpful. The location is amazing as well! Highly recommend living here. Loretta and the staff truly care about their residents.

    Review Author Icon

    thatseajaygirl

    Resident ā€¢ 2006 - 2018

    6/7/2018

    We've lived here for quite some time. A few years ago we had a dispute with one of the employees entering our apartment unannounced while someone was home. They are still retaliating against us because of this dispute, which is illegal. We've been having toā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2013 - 2016

      8/4/2016

      Being new to the city four years ago I need a home for my family and I . The Trails of Elm Creek welcomed us in the their great environment. Every morning the maintenance men go around the property making sure its in top shapeā€¦Ā See More >
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        CONNECT2VS@AOL.COM

        prospective ā€¢ Visited 2016

        6/27/2016

        BEWARE OF OFFICE, THEY WILL LIE ABOUT THE PROCESS. THEY ARE TRYING TO STEAL MY 250.00 DEPOSIT, ON AN APPLICATION. THEY CLAIM, THAT THE APPLICATION IS A TEXAS CONTRACT, YET THEY DO NOT DISCLOSE THIS NOR , DISCLOSE YOU HAVE 72ā€¦Ā See More >
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          Lol1ta68

          Resident ā€¢ 2015 - 2016

          6/12/2016

          This place is horrible. We moved here in Oct 2015. We lived in a hotel for 2 weeks before we moved into the apartment. Why? Because it was absolutely filthy and I would not allow my small children to live in an unsafe environment. Weā€¦Ā See More >
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            anonymous

            Resident ā€¢ 2016

            6/8/2016

            Wouldn't recommend staying here now that management has CHANGED ! The employees LIE , my Air conditioner has went out 6 times already and the new maintenance man said he put freon which he didn't . ---- had to come over again and do itā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2015 - 2016

              4/13/2016

              I wanted to love this place but I can't. Upon move in last year, we walked into a place with new carpet and freshly painted over dead roaches and other bugs on the wall with fresh roach poop in the kitchen and the bathroom. Weā€¦Ā See More >
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                anonymous

                Resident ā€¢ 2015

                11/28/2015

                I moved in to the apartments in Jun 2015. The Refrigerator was old and wasnt in working condition. The hot water goes out from time to time, and the maintenance men came to fix a few times. They cut a hole in the shower wallā€¦Ā See More >
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                  anonymous

                  Resident ā€¢ 2015

                  11/1/2015

                  Office staff is great. Maintenance guys are real nice and do a good job. The apartments are run down. Our apartment was dirty upon move in. (Dead roaches, painted over dead roaches, roach poop on walls, dirty appliances) I've seen 3 live roaches in myā€¦Ā See More >
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                    sacajungirl

                    Resident ā€¢ 2015

                    5/19/2015

                    LOVE THESE APARTMENTS~!!! They keep the property clean and maintain it well. Gates work and are repaired quickly. The office personnel are so nice and know almost everyone by name. Repairs are made in a very timely manner and are doneā€¦Ā See More >
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                      LBlackwell

                      Resident ā€¢ 2015

                      5/4/2015

                      I moved here in Feb 2015. For your money in this area, this place is a steal. I've lived in other areas of San Antonio, and this place is a God send. The maintenance is prompt and courteous. ------ is oneā€¦Ā See More >
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                        rayr76897

                        Resident ā€¢ 2014

                        9/18/2014

                        Worst apartments ever vents all had mold in them area around vents had mold just covered by paint. Had ticks spiders and other insects in the unit after 30 days they finally came to spray the apt. After we had told the office that theyā€¦Ā See More >
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                          valden14

                          prospective ā€¢ Visited 2014

                          9/9/2014

                          I have yet to move in however, if the customer service is anything like what I have experienced in just visiting the property as a prospective tenant then this complex will be great. The office staff is super helpful and friendly. Ashley took her timeā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2009 - 2012

                            6/11/2012

                            Living Hell

                            I have llived here for 3 years but please understand that i have circumstances or i would definitely live elsewhere. Maintenance is a joke. Up until today my air conditioner didn't work if it was extremely hot outside. Today it is 100 and it isā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2012

                              5/15/2012

                              NOT RECCOMENDED!

                              I CURRENTLY LIVE HERE UP UNTIL JANUARY of 2013. If you really wanna know what it's like to live here, be prepared for the longest review of the WORST APARTMENT.I have NO good words to say about it, AT ALL. Now if someone is saying, "itsā€¦Ā See More >
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                                frost6869

                                Resident ā€¢ 2011 - 2012

                                5/2/2012

                                better than my previous apartment

                                I've lived here for at least 6 months. I do love my apartment it is spacious and has a hallway, my building only has four people to a building which is cool because i hated how my door would face other peoples door at myā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2011

                                  12/16/2011

                                  Moved here in Aug

                                  I have lived here since Aug 2011. The staff is nice and helpful. When I report issues they are handled. The complex is older. My neighbors take care of their children. The only "children" running around at night are teenagers. (This is to be expected ofā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2011

                                    10/27/2011

                                    Don't Rent Here

                                    We decided to rent here because we were relocating and thought we couldn't afford a mortgage and a rent payment. If you're in the same situation, pay the extra rent and find another place. If you absolutely have to rent here, make sureā€¦Ā See More >
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                                      zie547

                                      Resident ā€¢ 2010 - 2011

                                      10/16/2011

                                      A Terrible Place

                                      Where to being with nightmare that is Trail of Elm Creek. It is not a safe complex, homeless people dig in your trash and neighbors are drug dealers. Children run around unsupervised. I only lived there for ten months and the police were called severalā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2011

                                        9/22/2011

                                        A Picky Dump

                                        I have never had a broken lease, or any problems anywhere I have ever lived, but it was like I was taking a loan out to be able to get into this dump. Once I was finally approved they wanted an additional deposit becauseā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2010 - 2011

                                          8/20/2011

                                          Been here a year. Warning to people smart enough to check reviews.

                                          Ask to see the actual unit you will be renting. We trusted the nice person who showed us one all fixed up. It took a month after renting for them to have our apartment ready, and we only moved in after calling multiple times. Weā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2011

                                            3/25/2011

                                            DISCUSTING! apts and management, unimaginably bad

                                            I cant begin to tell you how bad these apts are! i moved here in april '10 because i had to find a place asap and my friend had just moved here. i was coming for the one bedroom apt but an hr later theyā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2010 - 2011

                                              2/25/2011

                                              Management Lies! Also apartments stink-can't even open referigerator door

                                              My son rented an apartment and the lost his job after 6 months. He gave 60 days notice. Management told him he would have to pay some fees. He said email me. Management sent 3 different emails with wrong amounts, did not even show whatā€¦Ā See More >
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                                                frusteratedranter85

                                                Resident ā€¢ 2008 - 2009

                                                2/18/2010

                                                If you want a good place to live...

                                                Then don't live here. I always had problems with management from the day I moved in with fees and "he said she said" crap. it was impossible to get answers from them and the next person you talked to didnt know what the other wasā€¦Ā See More >
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                                                  phooey

                                                  Resident ā€¢ 2009 - 2010

                                                  1/5/2010

                                                  This is a GREAT place if . . .

                                                  . . . you don't mind that the gates of this gated community are rarely closed that the landscaping stops beyond what you can see from the front officethat the shower will that the shower will either scald or freeze you being burglarized or having your car vandalized beingā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā How easy is it to find guest parking?
                                                    thatseajaygirl
                                                    Answered on: 05/29/2018
                                                    A:Ā Depends on the time of day. Evenings are worse for parking.

                                                    Frequently Asked

                                                    Based on 56 number of votes by renters, The Trails Of Elm Creek is currently rated 2.1 out of 5 stars.
                                                    The Trails Of Elm Creek is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    The Trails Of Elm Creek is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    The Trails Of Elm Creek is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Trails Of Elm Creek is rated 4/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    The Trails Of Elm Creek is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Trails Of Elm Creek is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    The Trails Of Elm Creek

                                                    March 2024

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                                                    The Trails Of Elm Creek is an apartment in San Antonio in zip code 78230. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,487. Nearby cities include Balcones Heights, Alamo Heights, Leon Valley, Kirby, and Windcrest.

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