Review History for anonymous

The Villas of Henderson Pass


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anonymous

Resident ā€¢ 2015 - 2016

5/18/2016

WARNING: Almost any positive review here within the last couple months are purely astroturfed. The complex needed to entice and give an incentive to write a positive review for a reward. Couple major problems here: - THE STAFF- other than one person they are cavalier towards any problem unless it has to do with rent. Do not expect to get any sympathy for anything here from them. They except rent asap yet when you need help they ignore. - MAINTENCE - The maintenance here is a joke. You'd have to wait at least a week to get anyone to show up, then once they do they are so incompetent that you'd have to call them again to come back to fix it. - THE COMPLEX - Awfully dirty, the stairs are gross, the grass is covered in cigarette buds as well as the pavement. The trash bins get so overfilled that it looks disgusting. The pools are seldom cleaned and the whole "play area" is a joke. - THE ROOMS - Damaged to all hell, and they make you pay to fix them. They fail to mention that one of the extra bedrooms doesn't even have a light in the room! The appliances are old. I would steer clear and go across the street.
    Manager

    3/7/2017

    The Villas of Henderson Pass
    My sincerest apologies for the experiences you had during your residency in our community. In October of 2016, we changed ownership and management and plan to resolve issues such as those you experienced while living at the property. We are increasing the size of our staff, and preparing to complete some large-scale projects, including new exterior paint, interior renovations, and pool upgrades. The completion of projects such as these will help bring our community back to the prominence that it deserves. We try to maintain the highest standards of service, and I apologize that was not what you experienced. I would like to learn how we will be able to earn back your business; please give me a call at 210-615-4300. Regards Amber Foley Property Manager 210-615-4300

    Review 21 out of 101

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    The Villas of Henderson Pass

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