Review History for anonymous

The Villas of Henderson Pass


Review Author Icon

anonymous

Resident ā€¢ 2018

7/8/2018

I have lived here for 2 months. I feel lied to. I moved here from out of state. The big selling point was 2 pools and my apartment being so close to the second one. Since ive lived here, that pool has never been opened. Never! It looks and smells like a swamp. I have a feeling the office staff doesnt want anyone using the swimming pool located behind thier office during business hours because for some reason the gate is locked every day- EVERYDAY- right up until 5pm when the office closes, and then MAGICALLY the gate is unlocked. If you go into the office and ask why the pool is locked they make up some excuse or just flat out tell you they dont know. The office staff changes every week. I dont know any of their names. My mail box was broken into and vandalized. I requested a new lock LAST week. I still havent heard anything. They are so eager to fill their vacant units they're allowing anybody to move in. Building 9 is an absolute DUMP! Tweakers and junkies hang out in front of it at all hours of the night. The building is in complete disarray. Everyone has multiple dogs, No one picks up their poop. Someone in building 10 has a dog living on their patio. It just stands in its own ---- all day. We have a laundry room that even the rotating office staff have no idea exist. The maintenance team is phenomenal... However overworked and they will never be able to catch up with everything thats broken. This place is trash. Do not move here. I read these reviews before I moved in... I didnt belive it and now I'm STUCK HERE. I assure you what I say is true. Ask to walk the WHOLE property INCLUDING back by the second pool!! Thats where all the trash lives.
    Manager

    7/12/2018

    The Villas of Henderson Pass
    Thank you for taking the time to leave feedback for our community. We strive to provide an excellent experience for both our residents and guests of our community and regret that your experience has not reflected that. We want to make this right and would like to schedule a time to discuss these concerns in person to reach a resolution. Please give us a call at your earliest convenience (210) 615-4300. Thank you and I look forward to hearing from you. Debra, Regional Manager of The Villas Henderson Pass

    Review 8 out of 101

    Share This Review

    Check Availability

    The Villas of Henderson Pass

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review