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Treehouse


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anonymous

Resident ā€¢ 2010 - 2011

9/25/2013

Moved in here to be in the safe Alamo Heights area. The parking lots are poorly kept, rarely cleaned, dangerously dark. Getting something fixed takes 10 trips to 'bother' the staff about it, they act as if they never got the maintenance form, or maybe act as if they misplaced it, confused look on their faces. Until the 10th or 11th time asking about maintenance is anything ever fixed, then they leave marks on the floor and a huge mess after it's fixed. One day I found rat poop all over my kitchen counters. I was frightened to be honest, and went to buy some rat poison, and traps at H-E-B. There is a child living in my apartment, and I cook a lot, rats carry tons of diseases! It was night time and the next day I reported it to the office, they laughed at me in my face and said they had always seen birds around the site and it was probably birds. I was EXTREMELY frustrated as if I never knew the difference between bird poop or rat poop! I had to stand there, car running outside, in a hurry to take my daughter to school to listen to them argue with me about it being birds. My personal apartment was always, ALWAYS kept very clean, and it was the rats, living in all the walls of the apartments they wanted to deny. As I read here on the comments they are absolutely correct about HUGE rats living in the walls. Finally after ONE week passed and I bothered them about 10 times they came to repaid the 'gap' between the vent and the wall in the kitchen. Where I had told them to seal it up because I was absolutely sure the rats were coming in this way. Once they sealed it up the HUGE rat was not living in my kitchen/living room wall. It would wake up at night and make loud noises/ scary noises in the walls. Nothing was done about it. Also in having a child we lived purposely next to the pool to be able to 'use' it. We could never use it because no ONE ever cleaned it, there were a swarm of hungry mosquitos around it, and it was full of tree debris, and freezing cold. I complained about 10 times to staff to clean it, or spray around the area, nothing was done. Then when I wanted to move out they told me I could not even though I found several other residents to take on the 4 months I had left on the contract. I had to move quickly and did everything to find another suitable resident, they were denying them for 'unknown' reasons they could never share with me. I was forced to 'break' my lease even though I found suitable residents, that were all denied for unknown mysterious reasons, to later find a check for $10,000. With them 'suing' me for breaking the lease of 4 months left. I had to fight these charges, they ruined my credit, and I am building my credit again. Needless to say this place is a total nightmare! I am even apprehensive even live in another apartment after dealing with this property!

    Review 8 out of 37

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