Review History for Verified Resident 1139954

Villas at Rogers Ranch


Updated Review

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Resident 1139954

Verified Resident 2023

10/16/2023

The initial procedure for authorizing payment of my rent was difficult for me to understand. It resulted in a double entry. I tried to delete the duplicate payment. Your system did not allow it. I asked the bank to remove the duplicate payment. Your system labeled this insufficient funds and attempted to charge me $100. What a mess!
    Manager

    10/17/2023

    Villas at Rogers Ranch
    Thanks for letting us know that you had a snafu with your payment and that it caused frustration. We appreciate this feedback and welcome you to reach out at villasatrogersranch@anterra.com so we can offer our help on this matter.
    2 Previous Reviews

    Previous Review

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    Resident 1139954

    Verified Resident 2023

    5/18/2023

    There are more positive issues than negative factors. I was not able to see the apartment until April 29, 2023 with the moving company waiting to unload the furniture and other personal items. The clothes dryer inefficiency was not known before using it.
      Manager

      5/19/2023

      Villas at Rogers Ranch
      Thanks for this review and for sharing that you've found a lot to love about living here! It's great to hear that the pros outweigh the cons and that your experience has been positive overall.

      Previous Review

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      Resident 1139954

      Verified Resident 2023

      5/11/2023

      There were several minor problems that I did not notice until I attempted to use the appliances. An example, for one, was the dishwasher. The stove stopped the dishwasher from opening more than 6 to 10 inches. This issue has been corrected. Door adjustments have also been made. The clothes dryer has has been replaced. Hopefully the clothes will dry without going through 2 or 3 cycles.
        Manager

        5/15/2023

        Villas at Rogers Ranch
        Thanks for this review and for sharing that you've noticed some issues within your experience. We appreciate this feedback and we're always here to help. Please reach out to us at villasatrogersranch@anterra.com and we'd be glad to assist.

        Review 15 out of 65

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        Villas at Rogers Ranch

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