Review History for Verified Resident 1215461

Villas at Rogers Ranch


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Resident 1215461

Verified Resident 2021 - 2024

1/8/2024

Local staff have been good. Upon move in the unit had cockroaches and this was unacceptable. Local employees did their best along w/ pest control. Eventually I needed to advocate and escalate to "corprorate/hq." The employee sent from your team was lousy in all ways. Having cockroaches is unacceptable and she showed no aptitude or skill set to substantiate a leadership position - in my opinion. I complained to leadership again however no response came - by this point months later the pest situation was resolved. I stopped engaging with your c-suite because I presume and assumed that the culture allowed to exist or due to lack of inspection and performance mngmt missed by said team eventually works itself out for positive change w/ RIF. But let me say the Maint. Team has the strongest skill set of creating, building, and rewarding customer loyalty. Your "leadership team" is over priced for ROI for your INC. Consider rewarding the Maint. Team in San Antonio for their consistent qualitative behaviors - - surpassing your "regionals."
    Manager

    1/9/2024

    Villas at Rogers Ranch
    Thanks for conveying your concerns regarding service and pests here. This is important input and we'd apprecaite the chance to assist further. Kindly reach out at villasatrogersranch@anterra.com and we'd be glad to help!

    Review 6 out of 66

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    Villas at Rogers Ranch

    July 2024

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