Review History for anonymous

Vizcaya

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anonymous

Resident 2016

9/1/2016

Stay away from any complex on this street if you can but if you have to live nearby then move here. I only have a few complaints about this complex. One being the dumpsters are small and are overflown here in two seconds, going by reviews on this complex on other sites this has been a ongoing issue for several years now. Two they have hired a inconsiderate roofing crew that is slower than molasis, and drop nails everywhere and don't pick them up! Then it will be pouring down rain and there they are out there roofing still. Vizcaya is one of the only gated community's on this street, so that is one good thing they have going for them here as well. The office staff is friendly and helpful, and the maintenance crew usually shows up in a timely manor when requested. This area of the city has a high crime rate especially on this street, so take that into accountability! Don't expect a fancy laundry facility when coming here neither because what you will find are some wore out classic washers and dryers, I'd highly suggest going to a different laundry facility to take care of your clothes!
Manager

11/14/2017

Vizcaya
I am sorry to hear that all of your living expectations were not met while living here; resident comfort and service are our top priorities, so please always feel free to reach out with any questions and concerns you may have so that we can assure top quality living for you! In more recent times, we had added an additional dumpster area towards the front of the property to help lessen any overflow from the other two and can look into adding an additional pick-up day if needed. With last year's very chaotic hail storm, we worked as quickly as possible towards replacing the roofs so as to prevent any leaks and future issues caused by badly damaged and under par material; I'm very sorry you had been inconvenienced with the crew that was completing the repairs!! Of course, crime doesn't have a zip code no matter what city you live in, but within our community, we work hard towards preventing such activity ... as much that is within our power! We do abide by a screening/background check for all applicants, have courtesy patrol that is here twice each night/early morning, only provide gate codes to our residents ... (and it doesn't hurt that most of our staff live on-site and try to their best to always keep their eyes and ears peeled). We strive for your contentment and happiness while living here, so we very much appreciate all of your constructive feedback and invite you to always reach with any further questions or concerns or if you ever need assistance with anything! Thank you! ~Stephanie Garrett, Property Manager

Review 11 out of 67

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