Review History for anonymous

Vizcaya

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anonymous

Resident 2016 - 2017

3/10/2017

Don't let the great overall rating fool you. They offer a gift certificate if you fill out a survey when you first move in (before you have a chance to find out the real issues). If you live on the first floor I feel sorry for you. We lived here for a year and were on the first floor for part of the rental period. We heard the people upstairs every time they walked around, used the bathroom etc. The windows are paper thin and you hear every conversation as people walk by. The place has poor drainage and turns into a bit of a swamp when it rains too much. Also, it would benefit from an extra trash bin as there are not enough and they overfill. The place is dated and probably made in the 1970's so insulation isn't that great and the electric bill was $150-$200 per month for us. is relatively safe compared to the other surrounding apartments but one morning we woke up to a man threatening to shoot another man with a gun in the early am, and at one point some very questionable residents lived next door. The gate does stay locked in the open position for days at a time almost every month. The gym is questionable with outdated equipment. They are too cheap for even basic cable when you work out. There is no bathroom near the gym or computer lab so that is a major inconvenience. Not to mention the computer lab closes around 6pm. The dog park is a nice feature. The amenities in the surrounding area are desirable. We also appreciated how the traffic was minimal compared to some of the surrounding communities. Overall, you get what you pay for, or maybe a little less. But if noise is an issue I would strongly suggest elsewhere. The maintenance generally fixes things within a few weeks, but if you don't remind them it can take awhile. Lastly, the mail system was a joke. Our mail sometimes got delivered to other residents and it is a common gripe amongst the residents. The front office also needs to do a better job of reminding tenants when there mail comes in. Perhaps scan the items and you get an email when your packaged arrives like other apartment complexes do? Otherwise, if you do not ask if a package arrived they will hold it hostage for eternity and never let you know.
Manager

3/13/2017

Vizcaya
We are very sorry to hear that your living experience at our community wasn't met to standard as we strive for quality and excellence for all of our valued residents! With that in mind, we are always open to feedback, both positive and negative, and so we do offer an incentive for giving such feedback. We are always looking for ways to improve, so the incentive is for anyone that chooses to review us, regardless of content. Unfortunately with any apartment living, you do hear your neighbors from time to time, and with our property having been built in 1982, we have worked hard at addressing/maintaining interior and exterior structural integrity to assure comfort. Our trash bins are currently emptied 3 times a week, but we can look into having them dumped an additional day if overfill is frequent. Concerning safety, crime does not have a zip code and can happen anywhere, unfortunately. To help with the prevention of such though, we do have qualifying criteria in place that all prospective residents must meet, and if ever there is an issue of concern brought to our attention, we will always address it immediately. We are sorry to hear you were disappointed with our amenities; our Fitness Center was renovated in 2014 and did get some new equipment at that time. The computer is accessible during business hours and the free WIFI is available 24/7 as it reaches to the front pool area. We do offer a 48 business hour pledge in which non-emergency work orders will get completed w/in that time, and our maintenance is on-call for emergencies after office hours. As a courtesy to our residents, we do accept packages for them if they are not home to receive them and the delivery services are responsible for notifying residents of delivery. We do call if we notice we have had a package that hasn't been picked up in due time, however. We are more than happy to further discuss any remaining concerns you may have; please feel free to call or come by - we are always here for you!

Review 6 out of 67

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