I was extremely happy with my apartment until the day I moved out. They CONSTANTLY have new staff; staff that has no idea how to communicate anything properly or know what's going on. I told a staff member a month before I moved out that I was going to leave & all she said was "come the day before you want to leave & we will get you situated".. come to find out you have to give a 60 day move out notice, a written one? I now owe them $1500, which is ridiculous.
Train your staff Westchase, it's where you're lacking BIG time. You're dealing with people's money, be more professional.