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Hillside Ranch

1350 N LBJ Drive

San Marcos, TX 78666

 
 
 
 
 
 

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samanthahuls
Prospective Resident · 2018
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02/26/2018
We applied and waited for about 2 weeks on a decision. There were issues with our credit, which we were aware of going into this process. Ultimately, we received a denial. However, when it comes down to it, I was more upset with the fact that I was never contacted about the denial by anyone. When I called and asked about it the first time, I was told that my application required further review and I would be contacted regarding the status. When I called back the second time a week later, I was told that it was a flat-out denial. Why couldn't they have at least called me regarding the denial? That is terrible customer service, to say the least. The least the leasing staff could have done was have been gracious enough to keep us updated on a decision. I received no notification of denial after the 2nd level review (when the regional manager looked at my application, which I have no proof that she actually did or didn't look at it), and whenever I finally got ahold of the property manager, she made it seem like I was already told I was denied (even though that was not the case), and was extremely rude to me about it. I'm sorry for applying and wanting to live here, but thanks for making me feel terrible about it. This was the most awful experience I've ever had in applying for an apartment, and I've rented for the last six years. Don't even bother applying, it's a waste of time. Ps- I hope that the $100 you took from me is worth the bad reviews you're getting.
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Hillside Ranch Manager

02/28/2018

Hi Samantha, I am very sorry about your denial here at Hillside Ranch. You should have received an adverse action letter as soon as your application was denied. We follow the same qualification criteria for every applicant and/or guarantor that applies here. I apologize for any miscommunication on behalf of myself or my team. Katie

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