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Riverside Ranch Apartments


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anonymous

Resident 2014

7/14/2014

I really loved living here at first... I love my neighbors and the location is great. Many people own dogs and in the evenings we let them play in the grass by the pool. I can't really hear my neighbors through the walls. However, one of the hot tubs has not worked since I moved in 7 months ago despite several maintenance requests. They still continue to advertise two hot tubs on their flyers around town though. Most of the gym equipment does not work, (one elliptical and both treadmills are broken). I was told that management had ordered new tread mill months ago, but no sign of it. One of the maintenance men in particular is rude (especially to women). When I talked to the regional manager after he was extremely rude to me, she told me that I had no idea what I was talking about since she was his boss and he was never rude to her... Well, I have a feeling that being his boss has something to do with that... I had mice in my apartment for a month. Maintenance came out and put one trap under my oven, caught 6 or 7, and then called an exterminator. It took a couple of weeks of traps to get all of them. When a neighbor had two cracked window panes, maintenance cut out the dividing bar in-between the two panes and replaced two panes with one rectangular pane. It looks sloppy and lazy. It took over 3 months to get my front door painted. When I moved in, the door had dents from someone punching it and large chunks of paint missing. Only after a friend posted a message on Facebook about how long it was taking to get the door painted did the maintenance crew finally get around to it. The ladies in the front office are nice, but don't always get things taken care of. Perhaps they have too much on their plates, but when my hubby's doctor had medication mailed to him they did not document that FedEx dropped off the package. We went into the office to ask if it had been dropped off and the ladies told us for days that it had not arrived. Finally, I called FedEx and they sent me a copy of where the front office had signed for the package a week earlier. Good thing it was not super important, like prescription medication or - oh wait. It was. Often, even during the week, people who do not live in the complex come and use our pool. They stay until late at night, run the hot tub jets, and make tons of noise. Several neighbors regularly call the cops just to get some sleep. On a couple of different occasions, teenagers have gone through the complex slitting tires and cutting the windows out of Jeeps. If you have a nice car or expensive mud tires, it might be worth paying more to live in a complex with a fence. The ladies in the front office are nice, but all these little things have been building to the point where I can't stand it anymore.

    Review 15 out of 79

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    Riverside Ranch Apartments

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