Review History for Vincente_VV

The Heights II


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Vincente_VV

Resident 2016 - 2017

7/25/2017

If you take anything away from this review, understand that The Heights II is a horribly run apartment complex with problems that far outweigh the cheap rent which probably attracted you here. Me and each of my roommates have both separately and collectively had our issues with The Heights II. 2/4 of our stove top burners don't work, we haven't had cable all year despite multiple complaints and this amenity being included in our lease, we went without a dryer for 3 weeks, my roommates sink was clogged from September '16 to May '17, my other roommates room light hasn't worked all year, our Wifi has been down for weeks at a time multiple times during our lease, the online payment portal was down for 3 months during which we had to pay with money orders and cashier checks, and this past month our apartment lock started not unlocking with keys, resulting in us just leaving the door unlocked (super safe). The worst part of this complex would be the front office and their empty promises. Their office phones only work half the time which means you have to go to the office if you actually want to talk to anyone. With each of the issues described above, we have complained to the front office only to get a "someone will be out there today", which never happens. From the receptionist all the way up to the regional manager, Debbie, you see a lack of care or urgency when dealing with resident concerns. The extra hours I'll have to work next year to cover my new apartment are 10/10 worth it to not have to deal with the massive headache that comes with living at The Heights II.

    Review 17 out of 104

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    The Heights II

    March 2024

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