The Lodge at Southwest
Resident · 2019
Please beware of The Lodge San Marcos. They are taking advantage of college students and their families! We were shown a nicely finished and furnished model, promised a newly remodeled common area with a Starbucks machine, an office/study space including computers, printers, and study rooms, and a $300 gift card. Move-in day was horrible - see the pictures below. The apartment was not ready. It was filthy, there was a large hole in the ceiling, no coffee table, the sofa is dirty and torn, the walls were scratched and in need of painting, and it has a growing odor I'm afraid is mold. The common area and study space are both used for storage. THERE IS NO GIFT CARD. $300 is a lot of money, especially for college kids. I've left multiple voicemail asking for help and requesting an update. No one ever calls back. When I went to the office to get help for my son, they refused to provide verbal or written about the status of repairs, replacement furniture, remodel, and the gift card. They would not even give me a note stating I came to the office for help. Every complaint is referred to the corporate office. Not surprisingly, calls to the contact there go straight to voicemail and again no one returns my call. What you see and what you are promised are most definitely not what you will get. Read through the reviews and you will see this is just one of many bad experiences with The Lodge.