I don't usually write reviews, but after seeing the mix of both positive and not so positive comments, I feel compelled to voice my opinion of Encore On The Bay. I lived here almost three years ago and the difference in staff and their attitude toward me and and any issues I have is a 180 degree change. Anytime you move into an apartment, you are going to have some 'bugs' to work out, sometimes literally. Cody and Hannah have been very helpful in making sure that exterminators are coming in to keep out the critters. I had to leave town for work suddenly and I asked Michelle to hold my check for a few days to make sure my paycheck was deposited. She was happy to help, where before, that would not have been the case. Management has always been courteous and professional and don't mind helping even when they are off duty, sitting out by the pool, and trying to relax. They understand that they are on call at anytime since they actually live in the apartments. Michelle has also been on point at any time I needed anything. I stopped in to speak with Misty and was pleased with her demeanor and her willingness to go the extra mile for me. All apartments will have some areas of improvement, but from what I have seen, these ladies are doing the best they can and it shows.