Review History for tmcwilliams

Encore on the Bay


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tmcwilliams

Resident 2016

6/30/2016

I don't usually write reviews, but after seeing the mix of both positive and not so positive comments, I feel compelled to voice my opinion of Encore On The Bay. I lived here almost three years ago and the difference in staff and their attitude toward me and and any issues I have is a 180 degree change. Anytime you move into an apartment, you are going to have some 'bugs' to work out, sometimes literally. Cody and Hannah have been very helpful in making sure that exterminators are coming in to keep out the critters. I had to leave town for work suddenly and I asked Michelle to hold my check for a few days to make sure my paycheck was deposited. She was happy to help, where before, that would not have been the case. Management has always been courteous and professional and don't mind helping even when they are off duty, sitting out by the pool, and trying to relax. They understand that they are on call at anytime since they actually live in the apartments. Michelle has also been on point at any time I needed anything. I stopped in to speak with Misty and was pleased with her demeanor and her willingness to go the extra mile for me. All apartments will have some areas of improvement, but from what I have seen, these ladies are doing the best they can and it shows.
    Manager

    7/1/2016

    Encore on the Bay
    Thank you so much for taking time out of your day to let us know how we are doing. We are so excited to hear that you are happy here at Encore on the Bay. We truly strive to make your living experience here the best it can be and provide everyone with the best customer service. We hope to see you at our resident event this weekend. Misty Potter Business Manager
    1 Previous Review

    Previous Review

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    Resident 35690

    Verified Resident 2013

    10/9/2013

    I would have chosen another place if I had the time to look around the area.
      Manager

      10/9/2013

      Encore on the Bay
      We are disappointed to hear that your stay with us has not been to your satisfaction. If you have any additional comments or suggestions of how we may improve your experience with us, please e-mail our Cares Team at feedback@trinity-pm.com.

      Review 23 out of 177

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      Encore on the Bay

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