Review History for Verified Resident 684179

Cortland Spring Plaza


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Resident 684179

Verified Resident 2017 - 2019

8/22/2019

Be prepared to pay $20 a month for valet trash even if the trash chute is right in front of your apartment, which is not including other trash fees. I was a tenant for 3 years and this is was pushed onto me without any notification from the front office as I re-signed another year lease. The only reason it was brought to my attention was because I noticed it on my monthly statement. Also BE WARNED!!!!! If you setup auto-pay DO NOT use your checking account debit card or you will be charged a $40 convenience fee EVERY MONTH. You have to use a routing and checking account number, again, which was not told to us and being that I was here 3 years, I never noticed that I was swindled out of $40 a month without even knowing being on AUTO-PAY!!!
    Manager

    8/29/2019

    Cortland Spring Plaza
    Hi Adrienne, We would like to apologize for any miscommunication that took place regarding the valet trash fees and your scheduled auto-payment. We understand that unexpected fees are a frustration and we want to make sure that moving forward we fix these issues. We would like to discuss ways that we can prevent these fees from occurring and make sure that we have proper information for contact to ensure you receive all communications we send out. You are a valued resident here and our goal is that your stay here is the best experience possible. Please reach out to our office at 281.353.5000 at your earliest convenience so that we can resolve this for you. Thank you! Emily D. Leasing Professional

    Review 5 out of 43

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    Cortland Spring Plaza

    June 2024

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