#16,965 #31 #2,868

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The Mill

780 Sawdust Road , Spring, TX 77380
(35 Reviews)

Reviews

(31)

4.3 rating

See Details

35 total reviews

(

Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

prospectiveVisited 2024

4/26/2024

Would not recommend

The compassion the staff has for future tenants is absolutely ridiculous. This is my experience and MINES only but I would not recommend. I had another complex in mind but they were still not ready, and my lease was up so I was last minute looking for a place to stay. Natalia was a sweetheart she understood my frustrations and advised it would be a 48 window which was fine. When I called to check the status Melissa answered she seemed to be annoyed with my questions however that didn't matter to me I was trying to ensure I had a place to stay. I went up there and was greeted by someone else her name started with an S. On the tour she advised me that it was not her fault that the initial apartments were not open in time for me to move in. I advised her I did not state it was her fault I asked when I would have an approval. She said she needed the managers approval I again asked when that would be because I needed to be out of my current residence the next day, she stated she didn't know she would shoot… See More>
    Review Author Icon

    anonymous

    Resident 2021 - 2022

    8/16/2022

    Thieves stealing from residents

    DO NOT MOVE HERE! Charging me for carpet when there is none in the apartments period! Then charge me for painting the whole apartment after my wife an I left it spotless with only very minor wall touch ups!

      Review Author Icon

      Keegan_K845

      Resident 2021 - 2022

      4/18/2022

      Terrible management and security

      Terrible security and management, the gates have been broken for over 4 months as of writing this review. Additionally, the security doors leading to units have also been broken for several months and recently were "fixed" but not the locks (open 24/7). My catalytic converter was stolen from my car at night leading to $4000 in repairs. A few days later someone's tires were stolen off their car and left on bricks. Management refuses to take responsibility for maintaining their utilities on top of their parking lot cameras not working.

        Review Author Icon

        anonymous

        Resident 2020 - 2021

        10/15/2021

        We have had a terrible experience since moving here. Our apartment is nice but the community is always dirty and smells. I started to take pictures every time I see something a few weeks ago. So far I have a dead frog, blood, poop in elevator x3, moldy sauce that was there for 9 days, and food on the ground. The dog area is too small we’re always breathing in feces and you can’t even be out there with kids. The elevator and gates break down all the time. Sometimes you can’t get the app to work and open the doors. Before the new management I would call in to ask about my account and would get told I’d get a call back and never received one. I really can’t wait to move out next month. It’s only a matter of time before someone gets sick from the lack of cleanliness.

          Updated Review

          Review Author Icon

          Resident 907631

          Verified Resident 2021

          8/2/2021

          Everything is amazing in the apartment complex except for the parkings parking spaces are uneven made wrong and always causing problems since the population of the apartment is rising there are 80% of parking already full we will start having problems with the parking spaces now

            Manager

            8/3/2021

            The Mill
            Thank you for your review! We are glad that you enjoy your home and appreciate your feedback on how we can improve our community. If there is anything else you'd like to share, please don't hesitate to call or stop by our office. We look forward to uplifting your experience.
            Review Author Icon

            Resident 930021

            Verified Resident 2021

            7/21/2021

            Office staff is very friendly, courteous and always willing to help!! I feel that the grounds and hallways need to be better maintained. Trash outside doors for days is unsightly and smells. The community trash cans outside the doorways from the parking lot are not emptied and maintained. The pool, lounge and lobby area are well maintained and I enjoy using them. There is always a full basket of towels in the gym regardless of the day or time of day.

              Manager

              7/23/2021

              The Mill
              We are glad to know that you appreciate our helpful team and enjoy our top-notch amenities, but we are sorry to learn of your concerns about the upkeep in our community areas. We are always working to improve our community, so we ask that you call or stop by our office to discuss your concerns in more detail. We look forward to uplifting your experience!
              Review Author Icon

              Resident 928080

              Verified Resident 2021

              7/16/2021

              The apartment is close to many shops and major freeway. It's pretty friendly so if you have pets it's a great place to live. The impressions of the staff of great from start to finish they communicate and keep you in the loop on the entire process.

                Manager

                7/19/2021

                The Mill
                We are so appreciative of your fantastic feedback! It is so pleasing to hear how much you enjoy our prime location, pet-friendly spaces, and the attentive service of our hardworking team. Thank you for choosing us as your home!
                Review Author Icon

                Resident 923141

                Verified Resident 2021

                7/2/2021

                So far so good. Really enjoy the location. Forcing someone to write 200 characters regarding a simple maintenance request is a bit extreme. I doubt think that I will fill out another survey. Please don't send one again.

                  Manager

                  7/8/2021

                  The Mill
                  We certainly appreciate your 5-star rating and vote of confidence about our convenient location. Welcome!
                  Review Author Icon

                  Resident 908559

                  Verified Resident 2020 - 2021

                  5/26/2021

                  The complex in general is loud from the business around it. There's constant construction and dumpster trucks at all times of the morning and night. Parking is also a mess, as most of the spaces when you first enter in the community nearest to Burger King are way too narrow thus making everyone over park. Also everything is based off your cell phone. So getting in the doors throughout the community is based on your phone being on you which sounds like a good idea until you've just gone grocery shopping or have a baby in your arms. All in all, I regret moving here and wouldn't recommend.

                    Manager

                    5/29/2021

                    The Mill
                    We appreciate your review and providing this candid feedback about your experience. We are sorry that noise and parking have been concerns for you, and we are eager to see how we can help remedy these matters. Please reach out to our office at your earliest convenience.
                    Review Author Icon

                    Resident 900523

                    Verified Resident 2020 - 2021

                    5/5/2021

                    The walls are thin, people that live around us smoke and that smoke smell be in my house so badly on my clothes in my closet. I wear professional clothes to work, it's definitely disrespectful and unprofessional to have your clothes smell like weed/smoke. Also, bugs won't ever leave my apartment. I get that I live on the 1st floor but I shouldn't have a problem with bugs everyday!! They could do so much better.

                      Manager

                      5/8/2021

                      The Mill
                      Thank you for your review and for letting us know about your concerns. We certainly are eager to improve your experience, especially involving pest control. We are sorry that the smokers around you have caused such inconvenience. Please contact the office at your earliest convenience so we may assist further in this matter.
                      Review Author Icon

                      Resident 888627

                      Verified Resident 2021

                      4/28/2021

                      All is very good and I'm pleased with my decision to move here. My only issue is the foot noise in the apartment above me. It sounds like a child running and jumping while playing. So far it is not extreme enough to take issue, so I mentioned it to the staff and they contacted the adult(s). The problem has diminished, so thanks to the staff.

                        Manager

                        4/30/2021

                        The Mill
                        The complete comfort and satisfaction of our residents is our mission, so we are happy to hear that we were able to assist with the noise concern. So glad you feel that your decision to reside in our community was a sound one!
                        Review Author Icon

                        Resident 887754

                        Verified Resident 2021

                        3/25/2021

                        It wasn't good no care that I couldn't fine my apartment nor how to come in when I move in. The parking are 6 inch smaller then out paring spots ? And I didn't move in until the 26 . So I found everything my self

                          Manager

                          4/13/2021

                          The Mill
                          Thank you for reviewing and informing us of areas that we may need to enhance. We noted your suggestions about the communication and customer service of our team. If you have any other suggestions, please stop by our office at your earliest convenience.
                          Review Author Icon

                          Resident 887417

                          Verified Resident 2021

                          3/24/2021

                          Friendly staff, new apartment complex, good accessibility, good internal punluce facilities, close to airport, good general location with many public facilities, restaurants, parkland and shopping centers.

                            Manager

                            3/26/2021

                            The Mill
                            We appreciate your excellent review! It means so much that you are enjoying our prime location, luxury apartments, and the attentive service of our team. Thank you for letting us know how happy you are in our community and for making us your home!
                            Review Author Icon

                            Resident 881755

                            Verified Resident 2021

                            3/10/2021

                            I love my studio unit , perfect layout and amount of space . The move in perks were awesome . Only cons are The gym is sub par for a luxury community and the walls are THIN . Over all the pros definitely outweigh the cons , the people are friendly , the staff is nice , & the community feels safe . I'm looking forward to the next year living here .

                              Manager

                              3/12/2021

                              The Mill
                              Thank you for your favorable review! We are so pleased to hear that you enjoy our luxury apartments, peaceful atmosphere, and the service of our attentive team. Please don't hesitate to reach out to our team if your issues with the upkeep of our amenities and noise concerns persist. We are so glad to have you as a part of our community!
                              Review Author Icon

                              Resident 875493

                              Verified Resident 2021

                              2/23/2021

                              I can say this is by far the best apartments I've live in it's clean and quiet and close to shopping and convenient to the freeway. Staff are helpful and polite here. They building are nice and clean.

                                Manager

                                2/25/2021

                                The Mill
                                We are humbled by your fantastic feedback about your experience. It means so much to us to hear how satisfied you are with our prime location, luxury apartments, and the service of our attentive team. Thank you for choosing us as your home!
                                Review Author Icon

                                Resident 873811

                                Verified Resident 2020 - 2021

                                2/17/2021

                                Everything is fantastic All the staff are super friendly and helpful Security is always on site Love that access can be done through the app abs can also be done remotely Pet areas are always clean Parking is somewhat chaotic but the issues are being fixed

                                  Manager

                                  2/19/2021

                                  The Mill
                                  We are so appreciative of your excellent feedback! It is thrilling to know that you enjoy our peaceful atmosphere, pet-friendly spaces, and convenient resident portal. Thank you for choosing us as your home!
                                  Review Author Icon

                                  Resident 873151

                                  Verified Resident 2021

                                  2/15/2021

                                  Excellent and very nice,...................................................... ...... .......... ........................

                                    Manager

                                    2/17/2021

                                    The Mill
                                    We are so appreciative of your awesome feedback! We hope that you will continue to enjoy your experience here in our community. Thank you for your support!
                                    Review Author Icon

                                    Resident 867739

                                    Verified Resident 2021

                                    1/27/2021

                                    Overall i have had an amazing experience moving into The Mill! The staff has been great from beginning process up to me moving in! I love the look & feel of the property/apt! Best decision i made moving here! I work close by so its very convenient for me!

                                      Manager

                                      1/28/2021

                                      The Mill
                                      We're happy that you decided to make a home with us! It's gratifying to hear that you are enjoying your apartment home and finding our convenient location to be spot on. Thanks so much for the outstanding review!

                                      Updated Review

                                      Review Author Icon

                                      Resident 857639

                                      Verified Resident 2021

                                      1/25/2021

                                      As noted before, the community is in the middle of everything people need- markets, restaurants, gyms, etc. The staff is very personable and attentive. I would recommend this complex to people that I know.

                                        Manager

                                        1/26/2021

                                        The Mill
                                        We are humbled by your outstanding recommendation of our community and team! We hope that you will continue to enjoy our prime location and the service of our exceptional team. Thank you for your support and vote of confidence!
                                        Review Author Icon

                                        Resident 866310

                                        Verified Resident 2020 - 2021

                                        1/23/2021

                                        The staff are professional, friendly and helpful. The property and buildings are kept clean. Being located in the same building makes tenants and staff feel like a community. I have and will continue to recommend moving here.

                                          Manager

                                          1/26/2021

                                          The Mill
                                          We are humbled by your outstanding recommendation for our community and team. It delights us to know that our team has made such a positive impression with their hard work and attentive service. Thank you for making us your community!
                                          Review Author Icon

                                          Resident 860940

                                          Verified Resident 2021

                                          1/8/2021

                                          I moved from Miami Florida to Spring Texas. The staff at the front made my transition so easy. The process of applying and getting approved took no time. Sarah the office manager is the sweetest. I have no regrets! My apartment is beautiful! Cheers to 2021!

                                            Manager

                                            1/10/2021

                                            The Mill
                                            Thank you for taking the time to share your complimentary review. We strive to create an enjoyable living environment for our residents and appreciate your encouragement.
                                            Review Author Icon

                                            Resident 856713

                                            Verified Resident 2020

                                            12/23/2020

                                            Very nice community and love the design. the building is very clean and I love the amenities so far. The staff is quite friendly and responsive and that's major to me. The neighbors are so nice and I love that it's new!

                                              Manager

                                              12/29/2020

                                              The Mill
                                              We are delighted with your fantastic review of our experience! We are so happy to know that you are enjoying your time with us with our top-notch amenities, welcoming atmosphere, and the service of our awesome team. Thank you!

                                              Updated Review

                                              Review Author Icon

                                              Resident 845558

                                              Verified Resident 2020

                                              12/9/2020

                                              Good apartment overall just some kinks need to be worked out having an elevator is nice and convenient the inside of my unit the cabinetry is very cheap and definitely not sturdy which is something I have a problem with seeing that the rates are so expensive

                                                Manager

                                                12/12/2020

                                                The Mill
                                                Thank you for your excellent feedback. We are so glad to hear that you enjoy your apartment home and our convenient facilities. However, we want you to be completely satisfied, so we are surprised to hear that our modern finishings are not up to your standards. Please contact our office directly to talk about your concerns and find the best resolution to ensure that you are satisfied in your home. We look forward to hearing from you.
                                                Review Author Icon

                                                Resident 849886

                                                Verified Resident 2020

                                                12/4/2020

                                                This community is staffed by awesome people who make living here feel like you're apart of the family. The leasing team along with management and maintenance are quick to do their job in a professional manner.

                                                  Manager

                                                  12/8/2020

                                                  The Mill
                                                  Thank you so much for praising our team! We're immensely proud of the exceptional professionals we hire to maintain our community. It is encouraging feedback like yours that validates our commitment to excellence. We hope that you will continue to enjoy their attentive and prompt services. We appreciate you too!
                                                  Review Author Icon

                                                  Resident 849281

                                                  Verified Resident 2020

                                                  12/2/2020

                                                  i love it here at The Mill. I was referred to by a friend and I instantly fell in love with this apartment complex. The community here is super friendly and I love my home. The leasing office is super helpful and nice also!

                                                    Manager

                                                    12/4/2020

                                                    The Mill
                                                    It's wonderful to hear that you love your apartment home and the friendly, helpful team that exists here to serve our residents to the best of our ability! Your kind words will be passed along and are genuinely appreciated.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Live Oak

                                                    Studio, 1 Bath | 612 sq. ft.

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    Sycamore

                                                    1 Bed, 1 Bath | 844 - 890 sq. ft.

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Magnolia

                                                    1 Bed, 1 Bath | 774 sq. ft.

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    D-
                                                    D-

                                                    Renter Ratings

                                                    C-

                                                    Review Ratings

                                                    Noise

                                                    2.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    2.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    3.0

                                                    Neighborhood

                                                    3.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • High Efficiency Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Certain aggressive breeds may be restricted. Refer to the Statement of Rental Criteria for further detail. Veterinary documentation must be provided for determining pet breed and weight if the staff feels the animal may be a violation of their restricted breed or weight criteria. Exotic pets are not permitted.. Pet Limit: 2. Comments: All deposits and nonrefundable fees must be paid prior to the resident moving to the community.All animals must be kept on a leash at all times when outside. Owners are responsible for cleaning up their pet’s waste. Pet waste violation will be fined per occurrence as stated in the Community Policies and Guidelines.Pet deposits, fees, and rent are subject to change if pet(s) are added to the lease.Pets are defined as dogs, cats, fish, and birds.
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                                                    • Dogs Allowed
                                                      Restrictions: Certain aggressive breeds may be restricted. Refer to the Statement of Rental Criteria for further detail. Veterinary documentation must be provided for determining pet breed and weight if the staff feels the animal may be a violation of their restricted breed or weight criteria. Exotic pets are not permitted.. Pet Limit: 2. Comments: All deposits and nonrefundable fees must be paid prior to the resident moving to the community.All animals must be kept on a leash at all times when outside. Owners are responsible for cleaning up their pet’s waste. Pet waste violation will be fined per occurrence as stated in the Community Policies and Guidelines.Pet deposits, fees, and rent are subject to change if pet(s) are added to the lease.Pets are defined as dogs, cats, fish, and birds.
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                                                    Other
                                                    • 9' Ceilings
                                                    • Abundant Closet and Storage Space
                                                    • Bright Open Floor Plan
                                                    • Climate Controlled Interior Hallways
                                                    • Clubhouse
                                                    • Community Den
                                                    • Controlled Guest Access
                                                    • Elevator
                                                    • First Floor Apartment
                                                    • Fitness Center
                                                    • Framed Mirror
                                                    • Garden Tubs
                                                    • Gated Access
                                                    • Grilling Area
                                                    • Kitchen Islands
                                                    • Large Vanities with Single and Double Sinks
                                                    • Led Lighting
                                                    • Linen Closets
                                                    • Medium Sized Balcony
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Premium Light Fixtures
                                                    • Premium Side-by-Side Refrigerator
                                                    • Private and Gated Community
                                                    • Smoke Free Community
                                                    • Stainless Steel Appliances
                                                    • Stone Countertops
                                                    • Tiled Backsplash in Kitchen
                                                    • Top Floor
                                                    • Under Cabinet Lighting
                                                    • Undermounted Sinks
                                                    • Valet Trash Service
                                                    • Walk In Closets
                                                    • Wi-Fi at Amenities
                                                    • Wood Style Flooring Throughout Available
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                                                    Leasing

                                                    The Mill celebrates The Woodlands' agrarian roots, from which families, livelihoods, and communities grow - and flourish. Weaving together historic and modern, rustic and elegant, convenience and comfort, The Mill creates a true sense of haven and the perfect place to call home.
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                                                    Office Hours

                                                    • Sunday: 01:00 AM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 35 number of votes by renters, The Mill is currently rated 4.3 out of 5 stars.
                                                    The Mill is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Mill is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Mill is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Mill is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Mill is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    The Mill is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Cats Allowed
                                                    Restrictions: Certain aggressive breeds may be restricted. Refer to the Statement of Rental Criteria for further detail. Veterinary documentation must be provided for determining pet breed and weight if the staff feels the animal may be a violation of their restricted breed or weight criteria. Exotic pets are not permitted.
                                                    Pet Limit: 2
                                                    Comments: All deposits and nonrefundable fees must be paid prior to the resident moving to the community.All animals must be kept on a leash at all times when outside. Owners are responsible for cleaning up their pet’s waste. Pet waste violation will be fined per occurrence as stated in the Community Policies and Guidelines.Pet deposits, fees, and rent are subject to change if pet(s) are added to the lease.Pets are defined as dogs, cats, fish, and birds.
                                                    Dogs Allowed
                                                    Restrictions: Certain aggressive breeds may be restricted. Refer to the Statement of Rental Criteria for further detail. Veterinary documentation must be provided for determining pet breed and weight if the staff feels the animal may be a violation of their restricted breed or weight criteria. Exotic pets are not permitted.
                                                    Pet Limit: 2
                                                    Comments: All deposits and nonrefundable fees must be paid prior to the resident moving to the community.All animals must be kept on a leash at all times when outside. Owners are responsible for cleaning up their pet’s waste. Pet waste violation will be fined per occurrence as stated in the Community Policies and Guidelines.Pet deposits, fees, and rent are subject to change if pet(s) are added to the lease.Pets are defined as dogs, cats, fish, and birds.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Mill

                                                    July 2024

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                                                    Baths

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                                                    The Mill is a 612 - 1,445 sq. ft. apartment in Spring in zip code 77380. This community has a 1 - 2 Beds, 1 - 2.5 Baths Nearby cities include Woodlands, The Woodlands, Shenandoah, Tomball, and Magnolia.

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