Review History for cfierro

The Ravinia Apartments


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cfierro

Resident ā€¢ 2018

12/12/2018

I have lived here since May of 2018 and if you are reading this review you are probably wanting to know what the down side is because they look beautiful and the pool is breathtaking, I would recommend you GO ELSEWHERE DO NOT RENT HERE! My first thought was that I was willing to pay more for the luxury and the safety, I was very wrong. 1. The pool- as breathtaking as it is, this summer when I moved in which was May- the first time it was closed for a few days, then within a few weeks it was closed again for about 9 days then the third time for about 3 weeks, the Manager Nidia said it was due to ordering the wrong part twice, but the leasing agent told me it was because it had a leak. So basically all of summer I took my daughters to my friends HOA pool. The reason I was so upset was because the deciding factor to move into these apartments had been the pool and I wasn't able to use it. Also the grills didn't work on multiple occasions. 2. The gate, I have three daughters and safety was one of my main concerns, the electronic gate has been broken more than three times, this last time for over two weeks, I woke up was driving out of the complex and I saw a brand NEW CAMRY ON BRICKS!!! they stole the rims and the tires. Again, I spoke to Nidia she said she couldn't control the crime and that it happens everywhere, and I told her that the gate being broken for so long had something to do with the incident. She said that they couldn't find the part to the motor for the gate. 3. Parking- when I moved in the parking situation was not bad, but now that they have fully renovated the apartments that were flooded due to the hurricane the parking situation is horrible in the evenings, I have had to park outside of the community on multiple occasions 4. I have had several incidents involving my neighbors and the cops, due to domestic abuse and noise disturbances, I have documented and told Nidia, Cecily and the blonde new girl that never seems to know anything. Nidia has failed to do anything about the situation she has not offered to move me, she has not offered any empathy her conflict resolution skills are pretty much "call the cops, transfer or move". In this given situation I would think that she would have the sense to realize how things have escalated due to her not stepping in and how yes in fact this does affect her and other tenants not just myself and the neighbor I am having issues with. Other neighbors are being affected by the cops being here regularly and I am sure they are not happy, but again Nidia in her own words "I can't control people just call the cops" I would advise anyone thinking about moving here to not move here, the extra money you are paying for peace and quiet and what you think is a higher class of living, it is not true, I cant even come home to peace and quiet.
    Manager

    12/19/2018

    The Ravinia Apartments
    Thank you for your review. As a team, we strive to maintain our amenities to the utmost standards. Our maintenance team works diligently to make sure all our amenities are usable for our residents. Unfortunately there was an instance when repairs took longer than expected for the amenities to be operable, as circumstances were out of our control; I do apologize for the inconvenience that caused. Our team worked as hard as humanly possible to get them resolved. We agree with you, safety is a huge priority for everyone. Although we cannot prevent crime, we take the necessary precautions by gating our community and providing a courtesy officer. We have implemented a parking towing policy that we feel works best for our residents. Regarding neighbor issues, we take resident satisfaction seriously and will be more than willing to assist you on this matter. Please contact me directly at pm.ravinia@missionrockres.com, so that a resolution can be reached.

    Review 15 out of 156

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    The Ravinia Apartments

    March 2024

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