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Shadowbrooke

1025 Dulles Avenue

Stafford, TX 77477

 
 
 
 
 
 

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Daniel_C683
Resident · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/15/2020
Shadowbrooke is a Amazing place to live .. I first visited a friend that lives here and I just admired the landscaping and pool .. 5 months later I became a resident as well .. the apartments are beautiful on the outside and inside .. I love my hard wood floors and the appliances are very modern .. our apartments are also smart apartments ..my leasing agent was Isaiah and he was very attentive polite and informative .. he followed through on every commitment and ensured I had a stressless move in .. also I moved right in the peak of covid so he provided me with a video tour and everything was exactly the same when I moved in .. Tony also works in the office and he is always so polite and professional and will go above and beyond .. I somehow broke my garage door opener and I couldn't get in the garage and I was going to be late to work .. I left a message on the VM around 7ish because I didn't feel this was a maintenance emergency ..Tony called and one our maintenance guys helped me to get into the garage. Melissa is one of the managers and you will see her often on the grounds showing apartments and she always speaks to the kids .. in the summer the kids are in the pool often and she even remembers some of their names .. Melissa is the icing on the cake to this community .. she is a problem solver .. if the problem is fixable she will get it done if not she will offer alternatives .. she is more focused on what they can do instead of what they can't do .. but if it's just something really and completely cannot be remedied she is straight forward but alway empathetic.. I love the pool in the summer early mornings is so quiet and serene .. depending on your apartment your view is gorgeous .. but all the balconies are huge .. I lived in a few apartments but had to sell my house recently and this is the closet I have felt to being @ home since selling my house .. this is a mixed community and for the most part everyone is respect able .. I live on the second floor .. and it's pretty quiet for the most part .. we have valet trash and recycling .. and there is always visitor parking available .. I will be here until I am ready to purchase my next home .. one more thing during my experience here I was furloughed due to covid .. I was very frustrated and upset ?? as a tenant I know I still have obligations to pay my bills .. but just in that very moment I was feeling overwhelmed .. I went to the office to give up my garage to reduce my rent .. but somehow the tears came flowing .. Michelle was so calm .. gave me tissue. .. although most of my tear fell in my mask .. and she was like breathe it will be ok .. and maintenance they are impeccable courteous quick and efficient .. I only had to call twice .. the apartment above me had a leak .. and to help me change my air filter .. they will even mount your televisions on the way for you free of charge .. when I come home I feel good and relaxed I love the modern decor . You will love it here .. I am going to try and show you pictures -/ I did a video to show you my gorgeous apartment but if wouldn't load ?? oh .. I love the fitness gym .. I mostly do yoga and I love the huge mirrors .. you can only use every other machine now due to social distancing .. but afternoons and early ams are not very busy ..
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Shadowbrooke Manager

12/16/2020

Your kind words of praise mean the world and please know we feel the same way about you! We love to hear you love Shadowbrooke as much as we do. I will pass this amazing review on to the rest of the team. If there is ever anything you need please don't hesitate to reach out, we are here and happy to help! Respectfully, Darlene Seale-Community Manager

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