Number of reviews in the past 365 days | 35 |
Percentage of reviews responded to | 94.29% |
Average time to respond to reviews | 17.6 days |
Contact Property
Silverbrooke
1020 Brand Lane
Stafford, TX 77477
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 35 |
Percentage of reviews responded to | 94.29% |
Average time to respond to reviews | 17.6 days |
Dear valued resident, We sincerely thank you for the positive review and look forward to seeing you again soon! We strive for 100% satisfaction, and it is great to see you are having such a positive experience at Silverbrooke Apartments. Sincerely, Christi-Better Living Manager
Dear Resident, Thank you so much for your 5-star review! We are glad you found us as well!! :-) Please let us know if you ever need anything as we are always here for you. Sincerely, Jessica
Dear Resident, Thank you for your feedback! We love to hear when our residents have a great living experience here at Silverbrooke. At this time, we do not upgrade the apartments at renewal time. At move out, we do install beautiful wood plank vinyl flooring, if we cannot save the carpet. That is the current upgrade plan we have in process at Silverbrooke during this time. We do have the newer construction apartment homes available if you are ever interested in transferring to a newer, fully upgraded, home. Thank you again for your feedback and we hope you have a wonderful day! Sincerely, Your Silverbrooke Team
Dear Resident, Thank you for taking the time and leaving your feedback. I apologize if it ever came across as I denied it happened here or came across as disrespectful to you. Please know, that was absolutely not my intention. We take every concern seriously and our number one goal is to be there for our residents. When you sent the picture of your vehicle, the background area of the picture was not located at Silverbrooke. That is why my first question to you was if it did happen here. I know you spoke with our Corporate Office and we worked out a solution for you. I hope you were pleased with our help on the situation. I again, appreciate you leaving your feedback as this only helps us improve in the future. Sincerely, Jessica-Community Manager
Dear valued resident, We sincerely thank you for the positive review and look forward to seeing you again soon! We strive for 100% satisfaction, and it is great to see you are having such a positive experience at Silverbrooke Apartments. Sincerely, Christi-Better Living Manager
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you find this to be the case during your residency. If you have further needs or questions, please reach out! Sincerely, Christi-Better Living Manager
Dear valued resident, thank you so much for your positive comments about Silverbrooke Apartments! Your positive review truly makes our days. I will forward your message to the team! Thank you, and have a fantastic day!
Dear Valued Resident, thank you for your kind review; we are happy to pass along your comments to the team here at Silverbrooke Apartments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Silverbrooke Team
Dear Resident, Thank you so much for your kind review. Our residents ARE FAMILY and we are beyond lucky to have you apart of our Silverbrooke community since 2017. Please know we are always here for you! Sincerely, Jessica-Community Manager
Dear Resident, Wow, thank you for your glowing review! We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you as our door is always open. Sincerely, Jessica-Community Manager
Dear Resident, We are happy to provide you with such a positive experience! It's experiences like yours that really keep us motivated. Please never hesitate to reach out to us if you ever need anything! Have a great rest of your day! Sincerely, Jessica-Community Manager
Dear Resident, Thank you so much for this glowing review! We appreciate you being a loyal resident and helping to share the word about Silverbrooke! Please know, we are always here for you if you ever need anything! Sincerely, Jessica-Community Manager
Dear Resident, Thank you for leaving your positive feedback in regards to living at Silverbrooke. It truly means a lot to us!! Please let us know if you need anything as we are always here for you! Have a great weekend. Sincerely, Silverbrooke Team
Dear Resident, Thank you for taking the time and leaving us your positive feedback in regards to your living experience here at Silverbrooke! We love to hear that you are enjoying your home as we strive for excellence every day. Please never hesitate to reach out if you need anything as we are always here for you. Sincerely, Jessica-Community Manager
Dear Resident, Thank you for taking the time out of your day and leaving us your sweet review! We know how important our furry family members are so helping you was the least we could do. We are lucky to have you as one of our residents! Sincerely, Jessica-Community Manager
Dear Resident, Thank you for your feedback as this is a learning opportunity and only helps us improve for the future. I also would like to thank you for allowing me the opportunity to speak with you today! I am happy to know that we resolved the concerns that you had. We never want our residents to feel that we do not take their concerns seriously. It is the utmost importance to us to ensure you have a positive living experience here at Silverbrooke! Sincerely, Jessica-Community Manager
Dear Resident, Thank you so much for your positive feedback! It means a lot to us. We appreciate you and hope you enjoy the rest of your day! Take care, Jessica-Community Manager
Dear Resident, Thank you so much for taking the time out of your day and leaving us your 5-star review! We always love to hear when our residents are enjoying their home and our team here at Silverbrooke. We appreciate you and are always here when you need us! Have a great rest of your day! Sincerely, Jessica-Community Manager
Dear Resident, Thank you for your kind words about our team! However, we are so sorry to hear that you have been disappointed with your apartment home. Can you please reach out to me as soon as possible so I can make this better for you? Your living experience, here at Silverbrooke, is at the utmost importance to us. I hope to hear from you soon. Sincerely, Jessica-Community Manager
Dear valued resident, thanks for your praise and kind comments about our team. We strive to provide our residents with up to date and useful communication as we know how important that is. Thank you again for the great review! Sincerely, Silverbrooke Team
Dear Resident, Thank you so much for taking the time out of your day and leaving us your positive feedback! We hope we have you as a resident for years to come! As always, if you ever need anything please do not hesitate to reach out. Enjoy the rest of your day! Sincerely, Jessica-Community Manager
Dear Resident, Thank you for the feedback as this only helps us improve for the future. When we originally emailed you both about the concerns, your partner replied back to only us so we continued the communication with her through that same email string. Our apologies, we will def. be more mindfu l when this happens as it is never our intention to leave someone out of the loop. We again appreciate the feedback and please never hesitate to email or call us if you ever need anything. Our goal is to ensure you both have the best living experience here at Silverbrooke. Sincerely, Jessica-Community Manager
Dear Resident, we really appreciate your positive review and the all around 5 star rating! We are so happy to hear you would recommend us to others. Thank you again for letting our team know how we did! We look forward to helping again in the future. Sincerely, Silverbrooke Team
Dear Valued Resident, Thank you for the high star rating and kind words. It makes our day knowing you feel like this is the best apartment community you have ever lived in! So Awesome. Thank you so much again for your feedback! We hope you have a great day! Sincerely, Silverbrooke Team
Thank you so much for your 5-star review! We appreciate your positive feedback and are happy to hear you are enjoying your home here at Silverbrooke! If you ever need anything, please do not hesitate to reach out. Sincerely, Jessica-Community Manager
$959 - $1,209
702
12 Units
E1
$999 - $1,249
755
4 Units
E2
$1,079 - $1,319
893
3 Units
F1
$1,239 - $1,389
750
1 Units
New Construction: E3
$1,399 - $1,509
892
2 Units
New Construction: F2
$1,319 - $1,499
959
2 Units
G1
$1,359 - $1,539
1,151
7 Units
G2
$1,500 - $1,600
1,113
N/A
New Construction: G3
$1,429 - $1,699
1,286
2 Units
H1
***Schedule your Self-Guided Tour today!*** Now Available for Move in with Limited Apartments Remaining! Silverbrooke is expanding to include 48 brand-new apartment homes that will be ready in January for move in! Future residents can choose between three options, including a one bedroom, one bedroom with office space, and two bedrooms - all ranging from 892 sqft to 1151 sqft. Each apartment features grey quartz countertops, white shaker-style cabinets, wood plank vinyl flooring, and SMARTHOME technology, providing you with a stylish, modern lifestyle. Take a Self-Guided Tour today or call us to schedule a Guided Tour and be the first to live in one of our beautiful, new, smoke-free apartments! Moving sooner than later? You'll love any of our 312 one, two and three bedroom apartments available now and move-in ready! Our apartments feature full-size washers and dryers, granite countertops, oversized closets, garden tubs, outdoor storage closets, and SMARTHOME technology. Residents enjoy lounging around our swimming pool, poolside grilling area, and being in the highly-ranked Fort Bend ISD. Silverbrooke is an Apartment Ratings Top Rated award recipient; an award that only 5% of apartment communities even qualify for!
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Contact Property
Silverbrooke
1020 Brand Lane
Stafford, TX 77477