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Broadstone New Territory

5555 New Territory Boulevard, Sugar Land, TX 77479
5555 New Territory Boulevard, Sugar Land, TX 77479

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Broadstone New Territory

 
 
 
 
 
 

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Ratings & Reviews (112 Reviews)

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Broadstone New Territory Manager

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Bethany_M218 • Resident 2020 Not Recommended

Updated 06/13/2020

Reviewed 06/13/2020

Terrible place to live. Police complaints. Noise complaints. No response from apartment management on complaints. Paper thin walls. Overflowing trash dumpsters. Cockroaches. Multiple problems with appliances unresolved. Worst apartment we've ever rented.
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Maria Velez • Resident 2018 - 2019 Recommended

Updated 12/19/2019

Reviewed 12/19/2019

I LOVE THIS PLACE BECAUSE IS EXCELLENT FOR THE FAMILY, THE COMMUNITY IS QUIET AND SAFETY. THE OFFICE PERSONAL TAKE ATTENTION FOR MY REQUEST AND EVER HELP ME. THE WORKERS FOR MAINTENANCE IS RESPONSIBILITY AND SURE IN THE WORK INSIDE THE APARTMENT. I HAVE A LOVELY… See More
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Sairoj • Resident 2017 - 2019 Not Recommended

Updated 08/27/2019

Reviewed 08/27/2019

This is the worst apartments to live. The maintenance is very poor. My A/c is not working scine 2 days and have also requested maintenance and called several number of times in the leasing office but every time they say is that they will soon send… See More
Broadstone New Territory Manager27/27/2019

Sairoj, thank you for your review! We are sorry to hear that you are having these issues. We would like to get more information regarding this, if you could please give us a call at 281-340-5555 or send us an email at [email protected] so we can get this addressed right away. -Broadstone New Territory Team

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Resident 2017 - 2019 Not Recommended

Updated 08/24/2019

Reviewed 08/24/2019

The leasing of can't solve a problem with keys and gate code all the time. If you made request, they marked it as completed but they didn't fix it. You have to come to the office 3-4 times per day, but nobody wants to help you.… See More
Broadstone New Territory Manager27/27/2019

Hello, thank you for taking time to leave us a review. We are sorry to hear you have not had a good experience. We would like to get more information about this and resolve this for you right away. If you can give us a call at 281-340-5555 or send us an email at [email protected] , we can look into this and provide you with a solution. -Broadstone New Territory Team

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Resident 2017 - 2019 Recommended

Updated 07/22/2019

Reviewed 07/22/2019

I have lived here for a year now and I must stay this property is pretty awesome! It all starts the the leader, and Wendy is such a incredible manager! The property always looks great, the team is always so friendly and personable. Thank you!
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Resident 2018 Not Recommended

Updated 10/15/2018

Reviewed 10/15/2018

I would not recommend anyone to move here. I would not even give them 1 star. We got keys to our apartment which was not even ready. It seemed like no one inspected it or cleaned it. Also, seemed like the residents that previously lived there… See More
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Resident 2016 - 2018 Not Recommended

Updated 09/29/2018

Reviewed 09/29/2018

stop burglaries if you succeed this apartment will be top in the community because lots of my family and community ask me and back off when heard about the confirm repeatedly incidents. even i am thinking to leave for the sake of my loving family and… See More
Broadstone New Territory Manager04/04/2018

Hello, we're disappointed to hear of the negative experience you had at our location. I am not sure what apartment you live in, but we would like the chance to turn your experience around. The manager would like to talk to you to go over your concerns! Please give us a call at 281-340-5555! We look forward to hearing from you!!

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Resident 2016 - 2018 Not Recommended

Updated 05/04/2018

Reviewed 05/04/2018

I had many of bad experience with the management. They like to charge hidden fees for many of situation. Staff is not nice. Management is very poor. Customer service line does not work, I called them and left many messages but they did not call me… See More
Broadstone New Territory Manager04/04/2018

Hello! Thank you for taking the time to leave a review. I am not sure what apartment you are in, but I would love to have the opportunity to change your experience around. Please contact the manager at 281.340.5555 at your convenience! We hope you have a great day!

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Chelsea_M802 • Resident 2016 - 2017 Not Recommended

Updated 11/18/2017

Reviewed 11/18/2017

WORST APARTMENT COMPLEX EVER. DO NOT MOVE HERE. I lived here for a year and the management office is never available when you need them. There are disgusting bugs everywhere outside of your door because they don't have pest control. They barely take out the garbage… See More
Broadstone New Territory Manager18/18/2018

Hi Chelsea_m802, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 340-5555. We look forward to hearing from you.

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Resident 2012 - 2017 Not Recommended

Updated 09/11/2017

Reviewed 09/11/2017

I've been a resident at Broadstone new territory for somewhere around five years now, and once my lease expires, I will no longer be living here. My frustrations are centered around the management team and staff's overall lack of organization and accountability. Recently the office staff… See More
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manojanand_a • Resident 2016 - 2017 Not Recommended

Updated 04/10/2017

Reviewed 04/10/2017

Review is not aligned here, please read for the same at google reviews This is my first review (10-Apr-2017) of the apartment and will update my ratings and review based on future experiences. Broadstone at New territory is a nice place and community to live that's… See More
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Resident 2016 Not Recommended

Updated 08/06/2016

Reviewed 08/06/2016

I am a current resident and will not recommend anyone leasing here. There have been several break ins and the there is NO action taken by the management. You complain and you are told we are looking into it, Guess what, next day the manager will… See More
Broadstone New Territory Manager08/08/2016

Thank you for bringing this matter to our attention. Please call our manager directly at (281) 340-5555 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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Aitzaz Ahsan • Resident 2016 Not Recommended

Updated 07/29/2016

Reviewed 07/29/2016

This is not a safe place to live in. We recently had a break in at our apartment on 27th july. And the door looked like it had been opened with a key. And if someone had to enter they would enter by breaking the door… See More
Broadstone New Territory Manager08/08/2016

Aitzaz Ahsan, we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing though, we would love to talk directly with you and rectify these issues. Broadstone New Territory I, (281) 340-5555

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tarabharris • Resident 2016 Not Recommended

Updated 07/01/2016

Reviewed 07/01/2016

I have been living there 3 months and my air has not been working for 1 1/2 months. I have multiple service orders and I've spoken with the manager the assistant manager and everyone in between. the maintenance workers or not reliable and do not know… See More
Broadstone New Territory Manager07/07/2016

Hi Ms. Harris, Thank you so much for taking my call today! I am glad to know your AC was repaired properly. We definitely do take pride in our residents happiness and their quality of living here at Broadstone New Territory. Thank you for continuing to call Broadstone New Territory Home! ~ ShaNele

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Resident 2016 Not Recommended

Updated 06/14/2016

Reviewed 06/14/2016

I won't ever suggest this apartment to any of the people in this world reason because They are not trusted one day they told employees the rest 1000$ next day they change their words and said 12000$ I had a PREMIUM apartment and NOTHING was fixed… See More
Broadstone New Territory Manager07/07/2016

Hello, I am terribly sorry about all the mishaps you have had during your stay. We do leave the gates open during business hours and during serious storms to prevent residents from being locked in the community in case of emergency. We also have a courtesy officer that lives on property for the convenience of the whole community- Again I wish you had a better experience and if you would like to speak with me, please let me know when it will be a good time to call you next week. Thank You ~ShaNele

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Vimlesh Gupta • Resident 2015 - 2016 Not Recommended

Updated 05/23/2016

Reviewed 05/23/2016

Very bad customer service. Even after giving appointment for some maintenance, person did not come and you need to follow up continuously to get that done. Attitude of the staff is very bad, they don't want to listen anything and says will talk to manager for… See More
Broadstone New Territory Manager15/15/2016

Hi Mr. Gupta~ I am so happy we were able to clear up the confusion and resolve all your concerns. If there is anything we can do to assist you please let us know!

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Prospective Resident Visited 2016 Not Recommended

Updated 03/21/2016

Reviewed 03/21/2016

Very Nice apartments but the property has a lot of trash and old furniture sitting out as soon as you pull in not a good look......
Broadstone New Territory Manager15/15/2016

Thank You for your feedback! We actively listen to our residents and made a change with our trash service, by increasing the number of pick ups! I hope you have seen an improvement as we have :) Thanks Again!

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Resident 2013 - 2016 Not Recommended

Updated 02/03/2016

Reviewed 02/03/2016

This property has a very bad attitude toward their customers and it has been that way for a while. Multiple requests must be made to get maintenance. They use lots of tactics to delay the repair. When someone finally comes to do the job, it is… See More
Broadstone New Territory Manager15/15/2016

Hello, I am terribly sorry for your bad experience. I can assure you with the new Service Supervisor we have you will be quite impressed with the level of service! If we can be of any assistance or if you would like to discuss this further please let us know! Thank You~

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Resident 2016 Not Recommended

Updated 01/20/2016

Reviewed 01/20/2016

Maintenance requests are just ignored; no response at all. I have been requesting a light bulb change for 3 months in the common areas. IT'S A LIGHT BULB. If I had a ladder tall enough, I would do it. I am not buying a ladder just… See More
Broadstone New Territory Manager15/15/2016

Hi There, I know we have spoken, but I just wanted to assure you that it is never our intention to ignore you, and we are constantly striving to improve so we can provide you with Class A level of service. I again apologize for your bad experiences. And Thank you for being a valued resident here at Broadstone New Territory!

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Resident 2014 - 2015 Not Recommended

Updated 12/18/2015

Reviewed 12/18/2015

Horrible management. They do extortion/ loot / rob your money in every possible manner. Very greedy management. Recently they forced the residents to pay FEE (non refundable) for remote that allows entry to the apartment. The gate never works. The employees are very rude. They behave… See More
Broadstone New Territory Manager15/15/2016

Hi There, I believe there may be some confusion with the gate remote as a portion is refundable upon return. If you would like to stop by and we would be more than happy to discuss this with you! Thank You!

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Resident 2013 - 2014 Not Recommended

Updated 11/20/2015

Reviewed 11/20/2015

The management is very bad. They don't send you the renewal notices at all. If you miss the renewal/cancel your lease then you are screwed. They charge all kinds of penalties and you end up paying hefty money. The maintenance is very bad and there are… See More
Broadstone New Territory Manager15/15/2016

Hi There, I am sorry for your bad experience. We do have pest control that services our community weekly. I gather from your comment you have moved into a new home, Congratulations, but in the future if you would like to discuss this please let us know! Thank You!

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Resident 2014 - 2015 Not Recommended

Updated 08/27/2015

Reviewed 08/27/2015

Horrible place. Very poor maintenance. 100s of issues like, the playground is with full of water overflowing from swimming pool (again, no maintenance), full of bugs, roaches and mosquitoes, mail room looks like a dumpster, frequent break-ins, non residents entering the premises and using for drug… See More
Broadstone New Territory Manager15/15/2016

Hello, Thank you for expressing your concerns, the pool issue was resolved immediately, as unfortunately machines do not always function the way we would want them to. We have made many improvements since your review- if you would like to stop by and we can take you on a tour! Thank You!

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Resident 2015 Not Recommended

Updated 07/10/2015

Reviewed 07/10/2015

I am currently living in Broadstone. The neighborhood is nice and the apartment is big. But there are quite a few issues which they have chosen to ignore and not address. Please be aware this a community full of families and kids. There is an entire… See More
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Fergiegirl • Resident 2009 - 2015 Not Recommended

Updated 07/06/2015

Reviewed 05/20/2015

I lived at these apartments for 6 yrs, when I was moving out there where thing I was being charged for that clearly I should not have been . The asst. manger wanted to charge me for baseboard that their water leak damaged along with my… See More
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Resident 2013 - 2015 Not Recommended

Updated 06/30/2015

Reviewed 06/30/2015

Stay away!! This place is infested with roaches!!! I've killed 14 large roaches in the last month. Utterly ridiculous. We pay for pest control, but I've seen silverfish, ants and roaches inside the apartment. Rent is too high for this place. You can rent a house… See More
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Features & Amenities

Laundry

  • In-Unit Washer/Dryer

Parking

  • Private Garage
  • Uncovered Parking

General

  • Community Center
  • Controlled Access
  • Fitness Center
  • On-Site Management
  • Playground
  • Pool
  • Tennis Court
  • Volleyball Court

Pets

  • Dogs Allowed
    Restrictions: Breed restrictions apply.
  • Cats Allowed

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price

    $1,397

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price

    $1,300

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $1,426

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $1,573

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 1 Bathroom

  • Price

    $2,268

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $1,667

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

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Broadstone New Territory Gallery

Manager Uploaded Photos
Broadstone New Territory is an apartment in Sugar Land in zip code 77479. This community has a Studio - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,300 - $2,268. Nearby cities include Stafford, Missouri City, Richmond, Rosenberg, and Bellaire. 77478, 77477, 77498, 77459, and 77099 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

Broadstone New Territory

Provided by Property Management

Management Photos (2)

  • (Manager photo uploaded on 06/09/2016) Image of Broadstone New Territory in Sugar Land, TX
  • (Manager photo uploaded on 06/09/2016) Image of Broadstone New Territory in Sugar Land, TX

Provided by Other Residents

Resident Photos (12)

  • (Resident photo uploaded on 06/20/2012) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 04/02/2011) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 04/02/2011) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 04/02/2011) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 04/02/2011) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 04/02/2011) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 04/02/2011) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 12/06/2008) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 10/13/2014) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 10/13/2014) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 10/13/2014) Image of Broadstone New Territory in Sugar Land, TX
  • (Resident photo uploaded on 06/30/2015) Image of Broadstone New Territory in Sugar Land, TX
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