Broadstone New Territory
#13,101 #12 #2,251

What is epIQ?

Broadstone New Territory

5555 New Territory Boulevard, Sugar Land, TX 77479
(117 Reviews)
$1,300 - $2,268/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

Studio

Studio, 1 Bath

$1,397

See Floor Plan Details

1 Bedroom

1 Bed, 1 Bath

$1,300

See Floor Plan Details

2 Bedrooms

2 Beds, 1 Bath

$1,426

See Floor Plan Details

2 Beds, 2 Baths

$1,573

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

$1,667

See Floor Plan Details

3 Beds, 1 Bath

$2,268

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C-
C-

Renter Ratings

A

Review Ratings

Noise

5.0

Grounds

4.0

Safety

5.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Broadstone New Territory Reviews

(117)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2019 - 2024

1/31/2024

My experience

My experience with absolutely remarkable I had a great time this apartment is constantly meeting customers expectations Service was so amazing. Ayaz was so help full. I wanted to take time to say this was absolutely amazing. I appreciate the amazing work.

    Review Author Icon

    anonymous

    Resident ā€¢ 2021 - 2022

    12/20/2022

    Worst place to stay, safety and security is worst, management involved t

    My humble request is not to choose this Appartment, you will not have personal and your belongings safety. This management only thinks about money.. Theft is happening everyday. Sometimes with gun point.

      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2022

      12/19/2022

      Wrong place to live, no safety n security

      Itā€™s wrong place to stay. No security and no safety. Service also not good. Monthly once or twice burglary happenings. So think twice before moving here. Robbers are entering into apartments with Guns and snatching phones and jewelry.ā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2019 - 2020

        8/12/2022

        Horrible.

        If I could rate this complex with zero stars, I would. My husband and I moved here shortly before our wedding in 2019. Not only was the front office inattentive, incompetent, and lazy, they lacked general customer service etiquette; this held especially true at theā€¦Ā See More >
          Review Author Icon

          Shahnaz_F

          Resident ā€¢ 2020

          8/25/2020

          Regretting big time, why we rented these apartments!!! We just rented these apartment and we are in phase 2 side and since the day our lease started till today they haven't fixed our garbage disposal in the kitchen So basically because garbage disposal is notā€¦Ā See More >
            Manager

            10/16/2020

            Broadstone New Territory
            Hi Shahnaz, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please reach out to us at (281) 340-5555 to speak to our manager directly. We look forward to hearing from you soon! -BSNT Team
            Review Author Icon

            Bethany_M218

            Resident ā€¢ 2020

            6/13/2020

            Terrible place to live. Police complaints. Noise complaints. No response from apartment management on complaints. Paper thin walls. Overflowing trash dumpsters. Cockroaches. Multiple problems with appliances unresolved. Worst apartment we've ever rented.ā€¦Ā See More >
              Manager

              10/15/2020

              Broadstone New Territory
              Hi Bethany! Here at Broadstone New Territory, we strive for excellence, and are disappointed to hear that you received anything less. If you are willing to give us another chance, please reach out to us at (281) 340-5555 to speak to our manager directly. We look forward to hearing from you soon. -BSNT Team
              Review Author Icon

              Maria Velez

              Resident ā€¢ 2018 - 2019

              12/19/2019

              I LOVE THIS PLACE BECAUSE IS EXCELLENT FOR THE FAMILY, THE COMMUNITY IS QUIET AND SAFETY. THE OFFICE PERSONAL TAKE ATTENTION FOR MY REQUEST AND EVER HELP ME. THE WORKERS FOR MAINTENANCE IS RESPONSIBILITY AND SURE IN THE WORK INSIDE THE APARTMENT. I HAVE Aā€¦Ā See More >
                Review Author Icon

                Sairoj

                Resident ā€¢ 2017 - 2019

                8/27/2019

                This is the worst apartments to live. The maintenance is very poor. My A/c is not working scine 2 days and have also requested maintenance and called several number of times in the leasing office but every time they say is that they will soonā€¦Ā See More >
                  Manager

                  8/27/2019

                  Broadstone New Territory
                  Sairoj, thank you for your review! We are sorry to hear that you are having these issues. We would like to get more information regarding this, if you could please give us a call at 281-340-5555 or send us an email at newterritory@allresco.com so we can get this addressed right away. -Broadstone New Territory Team
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2017 - 2019

                  8/24/2019

                  The leasing of can't solve a problem with keys and gate code all the time. If you made request, they marked it as completed but they didn't fix it. You have to come to the office 3-4 times per day, but nobody wants to helpā€¦Ā See More >
                    Manager

                    8/27/2019

                    Broadstone New Territory
                    Hello, thank you for taking time to leave us a review. We are sorry to hear you have not had a good experience. We would like to get more information about this and resolve this for you right away. If you can give us a call at 281-340-5555 or send us an email at newterritory@allresco.com , we can look into this and provide you with a solution. -Broadstone New Territory Team
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2017 - 2019

                    7/22/2019

                    I have lived here for a year now and I must stay this property is pretty awesome! It all starts the the leader, and Wendy is such a incredible manager! The property always looks great, the team is always so friendly and personable. Thank you!

                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2018

                      10/15/2018

                      I would not recommend anyone to move here. I would not even give them 1 star. We got keys to our apartment which was not even ready. It seemed like no one inspected it or cleaned it. Also, seemed like the residents that previously livedā€¦Ā See More >
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2016 - 2018

                        9/29/2018

                        stop burglaries if you succeed this apartment will be top in the community because lots of my family and community ask me and back off when heard about the confirm repeatedly incidents. even i am thinking to leave for the sake of my loving familyā€¦Ā See More >
                          Manager

                          10/4/2018

                          Broadstone New Territory
                          Hello, we're disappointed to hear of the negative experience you had at our location. I am not sure what apartment you live in, but we would like the chance to turn your experience around. The manager would like to talk to you to go over your concerns! Please give us a call at 281-340-5555! We look forward to hearing from you!!
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2016 - 2018

                          5/4/2018

                          I had many of bad experience with the management. They like to charge hidden fees for many of situation. Staff is not nice. Management is very poor. Customer service line does not work, I called them and left many messages but they did not callā€¦Ā See More >
                            Manager

                            10/4/2018

                            Broadstone New Territory
                            Hello! Thank you for taking the time to leave a review. I am not sure what apartment you are in, but I would love to have the opportunity to change your experience around. Please contact the manager at 281.340.5555 at your convenience! We hope you have a great day!
                            Review Author Icon

                            Chelsea_M802

                            Resident ā€¢ 2016 - 2017

                            11/18/2017

                            WORST APARTMENT COMPLEX EVER. DO NOT MOVE HERE. I lived here for a year and the management office is never available when you need them. There are disgusting bugs everywhere outside of your door because they don't have pest control. They barely take out theā€¦Ā See More >
                              Manager

                              11/18/2018

                              Broadstone New Territory
                              Hi Chelsea_m802, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 340-5555. We look forward to hearing from you.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2012 - 2017

                              9/11/2017

                              I've been a resident at Broadstone new territory for somewhere around five years now, and once my lease expires, I will no longer be living here. My frustrations are centered around the management team and staff's overall lack of organization and accountability. Recently the officeā€¦Ā See More >
                                Review Author Icon

                                manojanand_a

                                Resident ā€¢ 2016 - 2017

                                4/10/2017

                                Review is not aligned here, please read for the same at google reviews This is my first review (10-Apr-2017) of the apartment and will update my ratings and review based on future experiences. Broadstone at New territory is a nice place and community to live that'sā€¦Ā See More >
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2016

                                  8/6/2016

                                  I am a current resident and will not recommend anyone leasing here. There have been several break ins and the there is NO action taken by the management. You complain and you are told we are looking into it, Guess what, next day the managerā€¦Ā See More >
                                    Manager

                                    8/8/2016

                                    Broadstone New Territory
                                    Thank you for bringing this matter to our attention. Please call our manager directly at (281) 340-5555 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
                                    Review Author Icon

                                    Aitzaz Ahsan

                                    Resident ā€¢ 2016

                                    7/29/2016

                                    This is not a safe place to live in. We recently had a break in at our apartment on 27th july. And the door looked like it had been opened with a key. And if someone had to enter they would enter by breaking theā€¦Ā See More >
                                      Manager

                                      8/8/2016

                                      Broadstone New Territory
                                      Aitzaz Ahsan, we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing though, we would love to talk directly with you and rectify these issues. Broadstone New Territory I, (281) 340-5555
                                      Review Author Icon

                                      tarabharris

                                      Resident ā€¢ 2016

                                      7/1/2016

                                      I have been living there 3 months and my air has not been working for 1 1/2 months. I have multiple service orders and I've spoken with the manager the assistant manager and everyone in between. the maintenance workers or not reliable andā€¦Ā See More >
                                        Manager

                                        7/7/2016

                                        Broadstone New Territory
                                        Hi Ms. Harris, Thank you so much for taking my call today! I am glad to know your AC was repaired properly. We definitely do take pride in our residents happiness and their quality of living here at Broadstone New Territory. Thank you for continuing to call Broadstone New Territory Home! ~ ShaNele
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2016

                                        6/14/2016

                                        I won't ever suggest this apartment to any of the people in this world reason because They are not trusted one day they told employees the rest 1000$ next day they change their words and said 12000$ I had a PREMIUM apartment and NOTHING wasā€¦Ā See More >
                                          Manager

                                          7/7/2016

                                          Broadstone New Territory
                                          Hello, I am terribly sorry about all the mishaps you have had during your stay. We do leave the gates open during business hours and during serious storms to prevent residents from being locked in the community in case of emergency. We also have a courtesy officer that lives on property for the convenience of the whole community- Again I wish you had a better experience and if you would like to speak with me, please let me know when it will be a good time to call you next week. Thank You ~ShaNele
                                          Review Author Icon

                                          Vimlesh Gupta

                                          Resident ā€¢ 2015 - 2016

                                          5/23/2016

                                          Very bad customer service. Even after giving appointment for some maintenance, person did not come and you need to follow up continuously to get that done. Attitude of the staff is very bad, they don't want to listen anything and says will talk to manager forā€¦Ā See More >
                                            Manager

                                            6/15/2016

                                            Broadstone New Territory
                                            Hi Mr. Gupta~ I am so happy we were able to clear up the confusion and resolve all your concerns. If there is anything we can do to assist you please let us know!
                                            Review Author Icon

                                            anonymous

                                            prospective ā€¢ Visited 2016

                                            3/21/2016

                                            Very Nice apartments but the property has a lot of trash and old furniture sitting out as soon as you pull in not a good look......

                                              Manager

                                              6/15/2016

                                              Broadstone New Territory
                                              Thank You for your feedback! We actively listen to our residents and made a change with our trash service, by increasing the number of pick ups! I hope you have seen an improvement as we have :) Thanks Again!
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2013 - 2016

                                              2/3/2016

                                              This property has a very bad attitude toward their customers and it has been that way for a while. Multiple requests must be made to get maintenance. They use lots of tactics to delay the repair. When someone finally comes to do the job,ā€¦Ā See More >
                                                Manager

                                                6/15/2016

                                                Broadstone New Territory
                                                Hello, I am terribly sorry for your bad experience. I can assure you with the new Service Supervisor we have you will be quite impressed with the level of service! If we can be of any assistance or if you would like to discuss this further please let us know! Thank You~
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2016

                                                1/20/2016

                                                Maintenance requests are just ignored; no response at all. I have been requesting a light bulb change for 3 months in the common areas. IT'S A LIGHT BULB. If I had a ladder tall enough, I would do it. I amā€¦Ā See More >
                                                  Manager

                                                  6/15/2016

                                                  Broadstone New Territory
                                                  Hi There, I know we have spoken, but I just wanted to assure you that it is never our intention to ignore you, and we are constantly striving to improve so we can provide you with Class A level of service. I again apologize for your bad experiences. And Thank you for being a valued resident here at Broadstone New Territory!
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2014 - 2015

                                                  12/18/2015

                                                  Horrible management. They do extortion/ loot / rob your money in every possible manner. Very greedy management. Recently they forced the residents to pay FEE (non refundable) for remote that allows entry to the apartment. The gate never works. The employees are very rude.ā€¦Ā See More >
                                                    Manager

                                                    6/15/2016

                                                    Broadstone New Territory
                                                    Hi There, I believe there may be some confusion with the gate remote as a portion is refundable upon return. If you would like to stop by and we would be more than happy to discuss this with you! Thank You!

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Parking
                                                    • Private Garage
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • On-Site Management
                                                    • Playground
                                                    • Pool
                                                    • Tennis Court
                                                    • Volleyball Court
                                                    Show Less
                                                    Show More

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 117 number of votes by renters, Broadstone New Territory is currently rated 2.1 out of 5 stars.
                                                    Broadstone New Territory is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Broadstone New Territory is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Broadstone New Territory is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Broadstone New Territory is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Broadstone New Territory is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Broadstone New Territory is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Dogs Allowed
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 1 Bath
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    Broadstone New Territory

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Broadstone New Territory is an apartment in Sugar Land in zip code 77479. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,300 - $2,268. Nearby cities include Stafford, Missouri City, Richmond, Rosenberg, and Fresno.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.