Review History for anonymous

Broadstone New Territory


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anonymous

Resident 2012 - 2017

9/11/2017

I've been a resident at Broadstone new territory for somewhere around five years now, and once my lease expires, I will no longer be living here. My frustrations are centered around the management team and staff's overall lack of organization and accountability. Recently the office staff made an attempt to charge me double my rent, with the reasoning that my lease had expired and I needed to renew. My issue is not with lease renewal, but rather that there is no system in place to efficiently ensure that renters are aware of the date their lease expires. The management claims to leave a note on the door, but anything could happen to a note taped on the door. The wind could blow it away, a child playing could remove it, etc. There is no actual policy in place to ensure that renters receive their lease renewal and return it within a timely manner. And when this issue was brought up to the management office, I was made to feel as if I had done something wrong, not acknowledging that it could've been an error on their end. Another issue I have is their package retrieval system. Recently the office misplaced a package or allowed another resident to retrieve my package, and once again, they accept no responsibility for their oversight. The office leaves the packaging doors open, allowing residents to go inside and retrieve their own packages. The issue is that many apartment numbers are similar, and it's very easy for another resident to accidentally pick up the wrong package. In times past, a member of staff would personally give us our packages, making it less likely for errors to occur. Leaving the doors open gives other residents access to everyone's packages, and this is causing a problem. Overall , I'm extremely dissatisfied with the lack of professionalism and accountability of the office staff here, and I will not be renewing my lease this time around.

    Review 15 out of 117

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    Broadstone New Territory

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