Review History for anonymous

Broadstone New Territory


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anonymous

Resident 2018

10/15/2018

I would not recommend anyone to move here. I would not even give them 1 star. We got keys to our apartment which was not even ready. It seemed like no one inspected it or cleaned it. Also, seemed like the residents that previously lived there had moved out and the keys were given to us without fixing any of their damages. There was ties from dry cleaners hanging in the closet. Markings all over the walls from children. Roaches everywhere. The bathroom was dirty. The mirror strip in the bathroom was just hanging loose. There was rust above the exhaust fan above the stove. The A/C was not working. The balcony was disgusting. There were bee hives all over and the storage door was disgusting. We immediately brought attention to the staff about it. We refused to accept the apartment and were told everything would be fixed within that week. Finally when we decided to accept the keys to the apartment because we thought they were fixing the apartment for us, yet we still had problems. The things that were promised that would be fixed were not. They just did touch up paintings to areas. They removed some of the hives and just painted over it. Roaches were even more. We were told pest control came multiple times. Yet all we saw was live roaches instead of dead ones. When the pest control guy came it was literally a joke. He came with a small bottle which looked like a cleaning spray and he sprayed two-three areas and he was rude. He basically indirectly said that there was nothing we could do about it. It doesn't make sense that we are paying for pest control services which are useless. Also, found out that the washer was not even working. No one inspected if any appliances in the apartment was functional. My husband went to the apartment one night to see if everything was done as mentioned to us. When he went on Monday he told me all the lights were left on. Basically the AC and all our lights were on for the entire weekend. Whoever was in our apartment to fix or clean were so inconsiderate by leaving everything on. We kept hearing the same things over from the manager that this was a 20 yr old complex. We requested if our kitchen cabinets can be painted as a courtesy for all the issues we were experiencing and the manger refused. She said she would send a house keeper to clean our apartment which was also a joke seemed like she came and just vacuumed the place. We had to contact the management multiple times to fix our issues. Now we have to hire a house keeper to deep clean the entire apartment and put roaches and bug repellents all over the apartment and the cabinets since pest control company and house keeping provided by them was useless. Also we heard from many residents there that the apartment we moved into was broken into during the day, which frightens us. We noticed how our front door was painted to hide the markings from the break in. There is no security here. The front gates are always open. We have had family members who have lived in older complexes with better management and less issues and better safety. We wanted to move to this apartment because it was convenient for my husband and I since we both work near by. Even with all the bad reviews we still decided because we were limited on time to look for other apartments. Unfortunately we signed a 1 yr lease which we are dreading because we already know we will be miserable living here because of the services and management here. New Territory is considered a reputable community, but these apartments are disgrace to it. I would rather pay more and live in a safe place with better management.

    Review 11 out of 117

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    Broadstone New Territory

    March 2024

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