The Retreat at Riverstone
#12,203 #10 #2,057

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The Retreat at Riverstone

18545 University Boulevard, Sugar Land, TX 77479
(208 Reviews)
$1,125 - $4,230/mo

Reviews

(192)

4.5 rating

See Details

208 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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manueldelapuente119@gmail.com

Resident 2023

10/10/2023

Staff Don't care.

Staff don't care about noise complaints. I was told to deal with it and to call the police. The noise was movement of heavy machinery and its always 11pm to 3 in the morning. I'm pretty sure conducting commercial activities with heavy machinery is not allowed in an apartment unit. The staff also stated to me that she didn't believe that any noise was occurring. Literally her words.

    Manager

    10/11/2023

    The Retreat at Riverstone
    Hello, Thank you for taking the time to write a a review. We are sorry you are experiencing noises from your neighbors. We agree, this can be frustrating. Would you mind reaching back out to us so we can help clarify additional information about where the noise is coming from so we can address this quickly? Look forward to hearing from you.
    Review Author Icon

    anonymous

    Resident 2016 - 2022

    8/8/2022

    I loved staying at the Retreat at Riverstone. It’s walking distance from several parks, stores, and places to eat. I just moved but this is a very nice property. The maintenance people come very quickly after putting in a work order. Also management is very good and helpful with whatever you need.

      Manager

      8/10/2022

      The Retreat at Riverstone
      We are thrilled we have been able to exceed your expectations. Our team really is our biggest asset; We are proud we've made you are confident to call The Retreat at Riverstone home. Thank you for taking the time to write this review. We look forward to having you as a resident for years to come.

      Updated Review

      Review Author Icon

      bcdayprod@yahoo.com

      Resident 2018 - 2021

      1/13/2022

      I loved living at the Retreat at Riverstone. It was a very well kept community that offered safety, great amenities and close shopping, parks, grocery and highway access. The management staff was great too. Courtnie, Paris and the rest of the staff and maintenance people were great. The townhouse we lived in had lots of room, up to date appliances and very modern. The two car garage was huge as well. It’s a great place to live and close to everything but far enough away from the noise. I highly recommend the Retreat at Riverstone if your looking for a nice, safe, modern environment to live in.

        Manager

        1/27/2022

        The Retreat at Riverstone
        We are so excited to read this awesome review of this gorgeous community! We are so happy you enjoyed your stay here and hope to see you in the future at another AOG community! Thank you, Retreat at Riverstone Management

        Updated Review

        Review Author Icon

        Resident 733232

        Verified Resident 2020 - 2022

        1/5/2022

        Love living here. Office help is there when you have any questions . As far as work orders they are completed in a timely matter and done well. I am planning on renewing my lease. The grounds are kept clean and well groomed.

          Manager

          1/27/2022

          The Retreat at Riverstone
          Here at the Retreat at Riverstone, we do our best to do "whatever it takes" for our residents to be happy in their homes. We think you are five stars too! If you need anything in the future, we are here for you! Thank you, Reatreat at Riverstone Management

          Updated Review

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          Resident 615386

          Verified Resident 2019 - 2021

          12/27/2021

          We enjoy the neighbors & working with the office staff. Our only complaint would be that the landscaping directly around our unit, still has not been replaced from the winter storm we suffered two winters ago. Walking around the grounds, we see this is the case in many areas. It's just a big eye sore when having company over. Makes us feel less than proud of where we live..

            Manager

            1/27/2022

            The Retreat at Riverstone
            Thank you for bringing the landscaping to our attnetion. We know that the recent freeze was harsh on a lot of the landscaping that surrounded Texas. We are working diligently to make sure our community continues to uphold our elevated standards. If you could reach out directly to us, that would be greatly appreciated. Our best email is Riverstone@allied-orion.com or give us a call at (281) 207-9900 Thank you, Retreat at Riverstone Management
            Review Author Icon

            Resident 982791

            Verified Resident 2021

            12/20/2021

            I believe it is good place to stay in. Very secure and very clean. excellent staff and services. I had requested some maintenance in my apartment and i got very quick response and clean work done. The staff are very friendly.

              Manager

              1/4/2022

              The Retreat at Riverstone
              Thank you so much for taking the time to write such an awesome review about our community! We appreciate this tremendously. Should you need anything in the future, please do not hesitate to reach out!
              Review Author Icon

              Resident 979312

              Verified Resident 2020 - 2021

              12/7/2021

              It's been good except for the car or truck parking in the ADA parking spot with no tag Paris is great the grounds look nice thanks one last thing is dogs go anywhere and sometimes there mess is not picked up for everything

                Manager

                12/9/2021

                The Retreat at Riverstone
                Thank you for the candid feedback! We are always looking for ways to improve as a community to help make our residents feel more at home! We are going to take your recommendations into consideration and will review areas that need a little extra focus from our furry friends. Thank you again and should you need anything in the future we are always here to help!

                Updated Review

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                Resident 714477

                Verified Resident 2019 - 2021

                10/25/2021

                We are very happy in the apartment complex with the neighborhood and ofice staff members very nice and clean environment neighbors And staff very friendly happy to leave here I would recommend to friends and family ??????????

                  Manager

                  10/25/2021

                  The Retreat at Riverstone
                  Thank you so much for the awesome review of Retreat at Riverstone! We think you are 5 stars too!

                  Updated Review

                  Review Author Icon

                  Resident 600074

                  Verified Resident 2019 - 2021

                  10/6/2021

                  it is a great classy community with a great sense of neighborhood. If you are looking for peace and elegance at a competitive price then this is for you. Living in this neighborhood I have made some great pals especially Jeff my neighbor below always checking in a non invasive manner to see if I am OK .

                    Manager

                    10/6/2021

                    The Retreat at Riverstone
                    We are glad you and Jeff are now lifelong friends thanks to The Retreat at Riverstone! SHould you need anything in the future, please do not hesitate to reach out!

                    Updated Review

                    Review Author Icon

                    Resident 702062

                    Verified Resident 2018 - 2021

                    10/4/2021

                    Maintenance staff takes good care of the grounds but office staff likes to remove access to common areas rather than speak to the responsible parties. Overall, the apartment is okay for the price. 3.5 out of 5

                      Manager

                      10/6/2021

                      The Retreat at Riverstone
                      We would love to improve this to 5-Stars overall! We appreciate your honest feedback and would like to discuss the issues you faced with the common areas. Please contact the office at your earliest convinience.

                      Updated Review

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                      Resident 856177

                      Verified Resident 2021

                      9/26/2021

                      So far I have no problem. Every thing going Fine. Hopefully every thing will be fine.Right now I have nothing else to say. I am looking foreward to have a happy safe peaceful stay here.Thank you in fure

                        Manager

                        9/30/2021

                        The Retreat at Riverstone
                        Thank you so much for your kind words on The Retreat at Riverstone! Should you need anything in the future, please do not hesitate to reach out!
                        Review Author Icon

                        Resident 935026

                        Verified Resident 2021

                        8/4/2021

                        So far so good. No complaints as of yet. Upstairs neighbor is a little nosy by stomping around but it happens. The parking is tough at times but usually pretty manageable. The staff is very kind and helpful.

                          Manager

                          8/4/2021

                          The Retreat at Riverstone
                          We are happy that your experience has been a positive one! Should you have any issues in the future, please do not hesitate to reach out. We think you are 5 Stars too!

                          Updated Review

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                          Resident 833262

                          Verified Resident 2020 - 2021

                          6/16/2021

                          So far so good. I love the amenities. The office team are relatable and they actually listen. I love the events they host. Quite a large variety. So if you have preferences and values, there are still events you will be able to attend

                            Manager

                            7/12/2021

                            The Retreat at Riverstone
                            Thank you for your kind words! We have the best residents ever!

                            Updated Review

                            Review Author Icon

                            Resident 857273

                            Verified Resident 2020 - 2021

                            6/15/2021

                            please dont use the fetch it is very difficult when you order. about the community it is bery relaxing and enjoying to stay here retreat at riverstone. more events and happenings to the community is good

                              Manager

                              7/12/2021

                              The Retreat at Riverstone
                              Thank you for taking the time to leave us 5 stars! Would you mind contacting us directly so we can learn more about what you would like to see improved with Fetch? We hope to hear from you soon!
                              Review Author Icon

                              Resident 916647

                              Verified Resident 2019 - 2021

                              6/14/2021

                              The two years renting experience at the Retreat at Riverstone was fantastic,the environment conditions are nice and clean, facilities are complete. Office workers are always there to help with my issues, they are really nice and responsible. The community holds regular activities, and it makes our living experience fun.

                                Manager

                                7/12/2021

                                The Retreat at Riverstone
                                We are so glad you had a great experience with us! Thank you so much for sharing, and we wish you the best!

                                Updated Review

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                                Resident 820124

                                Verified Resident 2020 - 2021

                                6/14/2021

                                I truly appreciate the cleanliness and maintenance of the community. The staff is attentive and helpful. The community itself is quiet and I could say safe. My frienda who visited us were so delighted with the appearance of the apartment.

                                  Updated Review

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                                  Resident 886428

                                  Verified Resident 2020 - 2021

                                  6/14/2021

                                  Very strict with paying rent. If you get charged twice for the rent, don't ask the money be reversed to your account. You will be charged $100 for insufficient funds. Although you have proof that the bank has funds.

                                    Review Author Icon

                                    Resident 912980

                                    Verified Resident 2020 - 2021

                                    6/7/2021

                                    overall experience is great!! wouldnt trade my decision for anything glad im a part of an awesome community! Love the area. The staff. my neighbors. my apartment. the amenities they offer! I will be staying for at least another year!!

                                      Review Author Icon

                                      Resident 884218

                                      Verified Resident 2021

                                      3/15/2021

                                      We find this is a place for young people. Upstairs people are loud even fighting. No carpet makes it louder. We're right by University Blvd which is extremely loud in the early mornings. Large Dog in next apartment barks Some of the staff is well trained while others are not. Made our moving in stressful. Have found the staff to be very helpful most of the time. The staff is always professionally dressed and the facilities are well maintained.

                                        Review Author Icon

                                        Resident 881697

                                        Verified Resident 2016 - 2021

                                        3/10/2021

                                        It's a nice community for the most part. Rent is high and some of the office staff is unhelpful. Good location, but not always worth the price. Most people are quiet and mind their business. Pretty friendly.

                                          Review Author Icon

                                          Resident 876928

                                          Verified Resident 2020 - 2021

                                          3/1/2021

                                          Need my apt fixed after water leak.......................................................

                                            Manager

                                            3/9/2021

                                            The Retreat at Riverstone
                                            Hello! As this is anonymous, please reach out to us directly so we can ensure all outstanding issues are addressed. Thank you!
                                            Review Author Icon

                                            Resident 874608

                                            Verified Resident 2020 - 2021

                                            2/20/2021

                                            Apartments have high ceilings and are in excellent condition. Management is outstanding in communication and courtesy. Location is close to walking trails and a small park with a Children's playground.

                                              Manager

                                              3/9/2021

                                              The Retreat at Riverstone
                                              That's great to hear! We're so glad that you're enjoying your time with us. Thank you!
                                              Review Author Icon

                                              Resident 862284

                                              Verified Resident 2020 - 2021

                                              1/11/2021

                                              This community has been great since day 1. Meghan was super nice when we first met with her to tour to facility and she helped make the application process so easy. The complex is clean and nice and up to date.

                                                Manager

                                                2/12/2021

                                                The Retreat at Riverstone
                                                Thank you very much for your compliments of Meghan! We are so happy to hear you love your home!
                                                Review Author Icon

                                                Resident 852781

                                                Verified Resident 2020

                                                12/14/2020

                                                The move in process was great. Nice staff and clean space. Would recommend this complex to anyone. Short stay for me relocation purposes. The area is close proximity to shopping and essential needs.

                                                  Review Author Icon

                                                  Resident 842999

                                                  Verified Resident 2020

                                                  11/12/2020

                                                  We love it here! The ambiance here is serene. There are many shops and stores close by for convenience. I love the atmosphere and amenities! Retreat at Riverstone is a beautiful place to call home! We love it here!

                                                    Manager

                                                    11/12/2020

                                                    The Retreat at Riverstone
                                                    We love that you are so happy here at Retreat at Riverstone. If there's ever anything we can do for you, please don't hesitate to let us know. Thank you!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1X1

                                                    1 Bed, 1 Bath | 844 sq. ft.

                                                    $1,215 - $1,675

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    1X1

                                                    1 Bed, 1 Bath | 633 sq. ft.

                                                    $1,140 - $1,585

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    1X1

                                                    1 Bed, 1 Bath | 738 sq. ft.

                                                    $1,150 - $1,620

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    C
                                                    C

                                                    Renter Ratings

                                                    D-

                                                    Review Ratings

                                                    Noise

                                                    1.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    1.0

                                                    Neighborhood

                                                    1.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    D

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    1 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $500 ~ 500. Rent: $25. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $500 ~ 500. Rent: $25. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Clubhouse
                                                    • Epicurean Kitchen
                                                    • Fitness Center
                                                    • Gaming Station
                                                    • Multipurpose Room
                                                    • Pool
                                                    • Two Large Dog Parks
                                                    • Valet Trash Service
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                                                    Leasing

                                                    If you are looking for a prestigious address to come home to in Sugar Land, Texas, come discover The Retreat at Riverstone. Nestled in the heart of the exclusive Riverstone master-planned community just 25 miles southwest of downtown Houston, our serene apartment and townhome community is zoned to top schools, close to area parks, running trails, upscale shopping, dining and entertainment options. Come check out the neighborhood. Exquisitely designed and carefully crafted to meet the top notch building standards of the Riverstone Community and the National Green Building Designation, every Mediterranean-inspired apartment and townhome at The Retreat at Riverstone features elegant designer touches such as granite countertops, pristine stainless steel kitchen appliances, wood plank flooring, spacious walk-in closets and private balconies or patios.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Allied Orion Group

                                                    B-
                                                    B-
                                                    Communities
                                                    83

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 208 number of votes by renters, The Retreat at Riverstone is currently rated 4.5 out of 5 stars.
                                                    The Retreat at Riverstone is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Retreat at Riverstone is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Retreat at Riverstone is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Retreat at Riverstone is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Retreat at Riverstone is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Retreat at Riverstone is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 1 days to their community reviews in the past year.
                                                    Allied Orion Group
                                                    Dogs Allowed
                                                    Fee: $500 ~ 500
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $500 ~ 500
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 3 Baths

                                                    Check Availability

                                                    The Retreat at Riverstone

                                                    July 2024

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                                                    The Retreat at Riverstone is a 633 - 1,691 sq. ft. apartment in Sugar Land in zip code 77479. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,125 - $4,230. Nearby cities include Stafford, Missouri City, Richmond, Rosenberg, and Fresno.

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