Review History for brittneybelcher

The Retreat at Western Hills


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brittneybelcher

Resident 2017

5/31/2017

I've had it to the top with this apartment complex. I moved from Round Rock so I didn't know much about the area or apartments in Temple. I've should've known something was up with the low prices and move in special they were running. They were giving ppl money to move in!! When I first met Kari one of my biggest concerns were the reviews about the water. I asked her about them and of course verbatim she told me "oh no that won't be an issue anymore because we have a new boiler system" so I went ahead and moved here. Day one I traveled in from around Rock, picked up my keys and went to my apartment. No screens on my window. Door panel you can tell was kicked in and just painted over!! (I have pictures). Dead bugs, live bugs, and there eggs all thru the kitchen, both bathrooms, hall closet and window seals!! I called the office and the manager (a man who I assume doesn't work here anymore) apologized and seemed to feel really bad. He said he had no idea and it was partially his fault for not walking the apartment prior to leasing it and just assumed th cleaning lady and maintenance did their job. He said he will have the cleaning lady to come back out immediately and clean again. The walls thorughtout the 3 bedroom you can tell the nails and tack holes were just painted over. My kitchen cabinet had a huge hole in the bottom of it. They sent maintenance....y'all he put tile floor over the kitchen sink hole! Yep you heard me so the big wet hole under sink was just covered with floor tile. Bathroom drawer fell apart as I was putting SMALL/LIGHT stuff in it. Yea maintenance came, glued the drawer back together then painted the inside of it black. Y'all this place is a JOKE. The water is cut off at least 3 times a month. Sometimes they leave a note on the door. One time they sent an email. Majority of the time it's just a total surprise. I will have things planned when I clock out of work like wash clothes, or dishes. Take a hot to find out no hot water. I've had to rearrange my days and daily cleaning SEVERAL times based on no hot water. The reason it hurts me so much is because I work full time from home. Y'all so a lot of the times the water cut off 9am-6pm! 9-6 no flushing he toliet. I also have a 6 month old that stays home with me every day. So I can't wash her bottles, if Shen need a quick bath after a bad diaper, nope not when the water is randomly cut off. Also I just found out we are expecting our second child. I am high risk patient and ache A LOT. Today for an example I clocked out and went to run me a hot bath because I was hurting reallly bad with low back pain and pelvic. Guess what. Hot water off with no notice or anything. It's stressing me out and affecting my health. I'll be damn if I have another preterm labor being stressed out about my living conditions. Never late on rent! Never cause any issues yet I can't even enjoy living where I pay $1,024 a month. Some days I dread even coming home! On top of that Like I said I work from home so my daughter and I are home 98% of the time. I am finally going to Temple Housing authority because these apartments are NOT liveable! They have major upgrading issues. Now you wonder why they changed their names. I recommend you to reconsider your search rather than living here. At this point they can have my deposit. I just want out of my lease. I want to move back to Round Rock. I made a stressful mistake by moving here. I have a list of every issue I've had, emails between Kari and I, wrote down every time the water was completely off and when just the hot water was off. This place is HORRIBLE and OLD! I normally NEVER leave a review but this is very necessary to warn others.

    Review 22 out of 104

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    The Retreat at Western Hills

    March 2024

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