Review History for Susan_B111

The Retreat at Western Hills


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Susan_B111

Resident 2017 - 2018

1/16/2018

We moved into the community in the middle of October 2017. I was immediately struck by how friendly people are here. Management is friendly, respectful and super accommodating. Maintenance is always responsive to requests and willing to do what they can. That being said, when it comes to big-ticket items like replacing an appliance, the community director has to send pictures to the property management office (to her boss) to get approval to order replacements. Aside from the red tape that's required to replace appliances, the maintenance department is prompt and efficient. The huge closets have real shelves and closet rods - not cheap wire products that are only suitable for baby clothes. Every bathroom has a linen closet. The vanity has a draw and a spacious cabinet below the drawer. The kitchen has a large pantry with plenty of shelves for food or appliance storage. The kitchen cabinets are made of solid wood. The upper cabinets have three shelves that provide plenty of room for non-perishable food. The fitness center is fantastic. The equipment is not brand new, but it works well. It's a safe place to go at any time of the day or night because you have to have a key to get into it. The design and layout of our two bedroom apartment (with two bathrooms) is practical and thoughtful. I have a large patio I plan to enjoy when the weather warms up. We came from a horrible apartment complex in Temple, so we're grateful for all of the amenities and comfortable features that we've found at the Retreat. The friendliness, kindness, and respectfulness of all of the office personnel, maintenance technicians, and the neighbors we've met so far is making this community an enjoyable place to live - unlike our previous home. The only negative to living here is the fact that you have to have a car to get around, but unfortunately, that's how things are throughout much of the state of Texas.

    Review 19 out of 104

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    The Retreat at Western Hills

    March 2024

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