Review History for Verified Resident 757912

The Atlantic Stonebriar


Review Author Icon

Resident 757912

Verified Resident ā€¢ 2020

4/6/2020

So far the apartment itself is great. Everything works properly, it was clean and we even have nice neighbors! There's good parking options, roomy streets and plenty of speed bumps. Lots of areas and pathways to walk around. One of the gates right now is broken, but I know usually if you're not a resident it is tricky to get into this complex so I do feel pretty safe. Any issues we've had have been from the leasing office. They are very disorganized. For example if I call with a question or concern, it takes them halfway through the conversation to even realize who exactly I am even after I've explained who is calling. They seem to be short staffed so getting a hold of someone on the phone is purely luck. Their website also isn't the easiest to manage. I'll be interested to see how the leasing office handles maintenance problems, late fees and just common issues that usually arise from time to time with living in an apartment.
    Manager

    4/8/2020

    The Atlantic Stonebriar
    Dear Verified Resident, Thank you for your review. I am so glad you love the community. It is a great place to live. Unfortunately, one of our residents accidently hit the gate with a boat and trailer so it is open until it is repaired. I am sorry you are having a difficult time contacting the office via phone. Due to the Covid19 shutdown we have limited staff in the office at this time. Please contact us at stonebriarleasing@apcompanies.com and a member of the staff will get back to you quickly. You can call our office at 972-370-7100 and use the maintenance prompt for maintenance emergencies, and they will respond within minutes. Our maintenance staff is one of the best and they will take care of any maintenance issue in a very timely manner. If you would like to speak with me directly please send an email to stonebriarmgr@apcompanies.com with your contact information and I will contact you to discuss your concerns. Again, thank you for your review and I'm glad you chose Stonebriar as your new home.

    Review 109 out of 262

    Share This Review

    Contact Property

    The Atlantic Stonebriar

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review